Wissler Motors

Not as honest a service company as I thought Please take the time to read this review. My wife and I have been going to wisslers because it is close to our house and we have heard great things ab Please take the time to read this review. My wife and I have been going to wisslers because it is close to our house and we have heard great things about them. We recently took my wife's car in for an inspection, oil change and tire rotation. We were not aware of any problems with her car but when they did the inspection they said that it failed for the left and right front lower control arms having excessive play. They also recommended an alignment for the car pulling to the right. We were not thrilled about spending a total of $668 for everything but we gave them the ok because it needed to be done to pass inspection and I didn't want the car pulling to the right. They also recommended replacing the tires but they did pass inspection so we passed on that because we could get another year out of them before our next inspection. We went to pick up the car that night and while driving it home heard a very loud grinding/screeching noise from the left front tire. We immediately took it back and dropped it off for them to look at the next day. The next day we got a call saying they heard the noise and it was due to the tires being in such bad shape. I didn't believe that tires could make that sound but they assured me that that was the problem. I gave them the go ahead to replace the tires for an additional $461 only because they said it would fix the noise and I did not feel like my wife was safe driving the car with that sound. They replaced the tires the next day. When we picked up the car and drove it home it still made the sound. We immediately returned it to them and said that the tires did not fix the problem. The next day they called and said that they found the problem and it was a plate that was rubbing against a wheel I believe. I asked if they could put the old tires back on because that was obviously not the problem and they said that the tires had already been picked up and recycled. At that point I asked for our money back for the tires because it was a misdiagnosis by them. The service representative talked to the owner and called me back and said that the best they could do was to give us a 10% credit (about $45) towards a future service. I asked if I could speak with the owner and after being on hold I was told that they already talked to him and I could not. This obviously did not sit well with me and I didn't want the credit towards a future service because at that point I was never planning to use them again. The lady also told me that they now somehow found the tires and I could have the tires back but they would not reinstall them and give me my money back for the new ones because I gave them the approval to do the work, even though the only reason I gave the approval was because I was told that would fix the problem. I did not want the old tires back because I can't install them myself and that would only save them money to not have to pay someone to recycle them for them. Frustrated, I went back and picked up the car only to find out that the sound was not fixed. We returned it again. A few days later they said that 3 people drove the car and none of them heard the sound. We went back, picked up the car and have had it for a day now with no grinding/ screeching sound. They must have done something to make the sound go away but they did not tell us what. Ultimately I feel like wisslers is very dishonest and I feel like they should have put our old tires back on and given us our $461 back because the only reason we put new tires on was because of a misdiagnosis by them. We will not be going back to wisslers and I hope that anyone who reads this will agree with me and not give them a chance to take advantage of more people. The only thing that they did that was nice was after the second time that we took the car back they gave us a free loaner car. This was a nice gesture but still does not make up for their dishonesty and charging us for something that did not need done. More

A positive experience. Barbara, our sales person, was extremely helpful, pleasant, and funny! She was supportive and understanding about my ambivalence at replacing my Echo Barbara, our sales person, was extremely helpful, pleasant, and funny! She was supportive and understanding about my ambivalence at replacing my Echo, a car I have had for many years. She also found us a great interest rate! Overall, a very good experience. More

Pleasure to deal with! Our salesperson, Barbara, was extremely helpful and willing to go the extra mile for us. Even though it didn't work out for us, which had nothing to Our salesperson, Barbara, was extremely helpful and willing to go the extra mile for us. Even though it didn't work out for us, which had nothing to do with Wissler Motors, I would recommend them to anyone looking for a vehicle. More

Hassle free and great experience! Our sales person Tyler was very friendly and helpful. He made the buying process painless. Would recommend Wissler Motors and Tyler to anyone. Their s Our sales person Tyler was very friendly and helpful. He made the buying process painless. Would recommend Wissler Motors and Tyler to anyone. Their selection of quality vehicles is top notch. We will be back to buy there again. Thanks Tyler and Wissler Motors! More

2014 Mazda CX% Tyler, It was a pleasure doing business with you. They gave me a great price for my trade in and did not pressure me on buying the car. I t Tyler, It was a pleasure doing business with you. They gave me a great price for my trade in and did not pressure me on buying the car. I thought I would get a low ball price for my trade in since they had a fair price on their car. I was wrong , they gave me the value that was quoted online and I thought it was fair. Been a long time since I purchased a car and this was by far the easiest ! Thanks Again, Bob E. More

Buying was a breeze. Working with Yuri and Ashley was great. They made the process of buying a vehicle a breeze. They went the extra mile to make it easy from transferring Working with Yuri and Ashley was great. They made the process of buying a vehicle a breeze. They went the extra mile to make it easy from transferring tags to updating my insurance company. Wissler has made a customer for life. More

Great experience Mr. Sheaffer provided prompt information and was incredibly helpful. He went above and beyond to make sure I walked out with the car I wanted. Mr. Sheaffer provided prompt information and was incredibly helpful. He went above and beyond to make sure I walked out with the car I wanted. More

Very nice Mr. Yuri is very friendly and honest. They work very hard to make things happen. They made sure car was clean n ready for me to pick up the next day. Mr. Yuri is very friendly and honest. They work very hard to make things happen. They made sure car was clean n ready for me to pick up the next day. More

Tyler was incredible I have been looking for a Juke for a couple of months, and decided that it was time to start shopping around. I had a test drive scheduled at another I have been looking for a Juke for a couple of months, and decided that it was time to start shopping around. I had a test drive scheduled at another dealership, but on my way home yesterday I decided to stop by Wissler to see what they had on the lot. Buying from Wissler is a big selling point for me. They have taken very good care of me for years. And guess what... They had a Juke. It was in great shape with way more options than my scheduled test drive, and at a MUCH better price. Tyler came out to greet me and told me to take it for a ride. I loved it and told him I would be back with my wife once she got home from work. She loved it too and we started signing papers. I called the other dealership, canceled my test drive and picked up my new Juke this morning. Thanks Tyler! Thanks Wissler! More

Our experience with Wissler Motors was great! Barbara was very helpful and worked with us over several weeks and we looked at other cars and worked through the loan. We drove from VA to purchase s Barbara was very helpful and worked with us over several weeks and we looked at other cars and worked through the loan. We drove from VA to purchase so they opened early for us and got all the paperwork processed quickly. Barbara is vey friendly and knowledgeable. More