"The best sales experience!"
Tyler was very knowledgeable about all four vehicles we looked at. Every question we had, he knew the correct answer right away. He did not pressure or rush us and allowed us to test drive everything back to back. When we narrowed it down to two vehicles he put them side by side and we compared trunk space. He was very professional but had a great personality and demeanor. We have already recommended to several friends that are looking for vehicles to see Tyler.
As a parent I think it's important to point out that he engaged with our kiddo and gave him cool coloring pages. We returned one of the pages to Tyler for his book. While we were signing all the paperwork Tyler had a box of crayons and asked him to color more pages which greatly alleviated some stress off of us.
God bless, Dwight, Mandy, and Colton Stoutzenberger
"Great sales and vehicles, iffy service department."
This is my second vehicle purchase since February 2016. My salesman this time was Tyler. Excellent and enjoyable experience. He was very knowledgeable and very attentive and patient. He spent over 5 hours with me and it was a very relaxed environment. I highly recommend you seek out Tyler Ashley for your next vehicle purchase.
I am not as confident in the service department and Tyler really had to sell me on giving them another chance. My previous vehicle had an issue which they were unable to diagnose. They tried to get me to take the car to another location even though I had purchased the extended service contract/warranty . When I said I didn't want to do that they sent it themselves and after getting it back charged me for towing. Half of the problem was repaired under the warranty and I got the car back. 2 weeks later they got the car back to repair the other half. Yes that was a second deductible paid, This situation went on from the end of November through February and I was without the car for at least 4 weeks total. They did provide a rental but I did have to push for one once and I did miss one day of work due to this. I made numerous attempts to speak to the service mgr. but he was always unavailable.
I feel this is unacceptable and am still not confident in using this service department for anything other than discounted oil changes and state inspections
"They were very helpful"
Nice dealership with helpful staff. Even after we bought the car and within 5 days we had a slight problem with car we took it down and they addressed the problem!