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Wissler Motors

Mount Joy, PA

4.7
879 Reviews
Wissler Motors has been been in business since 1965. We have been a new vehicle franchised dealer with AMC, Renault, Chrysler, Plymouth, Jeep, and Eagle. We are the area's premier dealer for all ranges of vehicle including imports and domestics! Besides vehicle sales, Wissler's has an outstanding Collision & Paint Repair facility, Service Center, and Express Services Center where we repair ALL Import & Domestic Brands. We have great value products and programs including our Customer Appreciation Program (C.A.P.) which gives our customers $20 OFF items like Oil Changes and FREE State Inspections without the need for coupons or punch cards! See a service adviser for details today!
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1205 W Main Street

Mount Joy, PA

17552

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Showing 879 reviews

July 15, 2011

Brandon Baker was my salesman when purchasing a used truck. The first thing he told me was that he's new and he's a chef. He knew little about the truck, and the process of buying was complicated by h More

by BeatenDown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Baker, Adam Yoder, Del WIssler, Devin Wissler
Jul 29, 2011 -

Wissler Motors responded

We regret any dissatisfaction this customer has with his vehicle and with Wissler Motors. We greatly disagree with the customers understanding of the events and “issues” with his vehicle. We protect ourselves and our customers through the purchase of warranties for our vehicles. Most vehicles we have are certified which come with a six month, 7,500 mile comprehensive warranty. Stipulations for this coverage requires a 2003 and newer vehicle with less than 80,000 miles. When a vehicle like the truck in question, having in excess of 90,000 miles, does NOT fall into this category, we warranty the vehicle with a three month, 3,000 mile powertrain warranty. Both warranties are by EasyCare which is a Motor Trend best buy and both warranties can be used at service centers employing ASE certified technicians. Again to protect ourselves and our customers, we also offer additional service contracts which can extend the term and also the component coverage. These extended service contracts are offered on all vehicles that are eligible and are also underwritten by EasyCare. An extended service contract was offered and declined by the customer. We always attempt to exceed expectations of our customers; however, since we cannot meet or exceed this customer’s expectations, we recommend that he utilizes another facility with the EasyCare warranty. The truck is in terrific condition and expect it to run for many years and miles to come. Sincerely, Devin Wissler GM

Jul 29, 2011 -

BeatenDown responded

Unfortunately, the AC is now totally out of refrigerant, so that's one thing that I was told was fine that obviously was not. The transfer case was looked at by another mechanic at a Chevy dealership and was found to have problems. It will be going in for diagnostics and repair very soon. Since I apparently have the luxury of taking it to another ASE certified technician, I will. I cannot trust a business that would physically assault a customer that had legitimate concerns. Whether or not you agree that they are legitimate concerns is not the point. I paid you for 1.8 hours of labor. Humor me and take a pressure reading on the AC system. Why not? The truck is in terrific condition, except for the transfer case, A/C, and leaking water pump. I guess it's not in that terrific of shape after all. Also, my review was on this site for two weeks. No response to this rating until four hours before it goes live. Why was that?

Aug 12, 2011 -

BeatenDown responded

I have now gotten the truck looked at and it has been determined that the problem is within the differential and the posi unit needs to be replaced, along with two bearings. The A/C and the leaking water pump will get fixed next week. The other issues will have to wait. To be very clear- I am getting this fixed by a certified mechanic that does not work for Wissler. I know better. For all of the problems that were not problems according to Wissler, the repair bill is quite high. Fortunately, the warranty company is being honest and covering the repairs, minus a deductible and the tax on the bill. Still, a few hundred dollars is much better than over $1300. No, Mr. Wissler, my truck would not have served it purpose well at all for very long. Without getting this problem fixed, it would have destroyed the entire differential and cost much more. But, I have a feeling you already knew that when you sold it to me.

June 30, 2011

James and Chuck were very knowledgable. All my questions were answered promptly. As Chuck and I were going through the mounds of paperwork, he explained everything to me thoroughly, as I signed each paper. More

by mi2boys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James and Chuck
June 25, 2011

Becky was very helpful with me buying my car. She did a super job, and was very friendly. The entire staff was always helpful and willing to make my purchase an easy process. More

by jstizy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Waltemyer
June 24, 2011

What to say about Becky. She was great, had answers, and if not got them right away. Gave up her day off to come to dealership to see us. Patient, saw car on a Saturday did not sign papers till monday a wee More

by large feet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Waltemyer and Adam
June 02, 2011

We bought a used car from Wissler Motors today. We originally stopped in to Wissler’s because we prefer to buy locally and support local businesses. Everyone we met was very helpful, friendly, profess More

by JMalick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Waltemyer
May 31, 2011

We had originally purchased our vehicle from what is now Wissler Motors, Inc. nearly ten years ago, and have had it serviced there ever since. Our high ratings reflect the quality of workmanship, competitiv More

by rob_bair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary and Jason
April 12, 2011

I have bought new and used cars here and brought them I have bought new and used cars here and brought them back for service since 1994. Everyone I have met has been helpful, friendly, professional, an More

by Tammy McNew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
since 1994- Tony, sales, Jim-service, Jason-desk, Mary-desk, Lori-desk, Jon-sales, Chuck-sales, Gary-service, others I can't remember the names
April 05, 2011

Sales staff at Wissler was friendly, professional, and prompt. Felt like we got a really great no pressure deal on a used car. Also really liked the coupon book for future maintenance on the vehicle. I w More

by brianallen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Waltemyer
March 25, 2011

Adam and Becky were very helpful and made my buying experience awesome. While buying my car i ran in to a few snags on the day i was supposed to take delivery, which left me with out a car. Adam and Be More

by blacken03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam and Becky
March 12, 2011

I am very pleased with my experience of buying a car at Wissler with Becky. I have never had a sales representative take as much time and effort to explain the parts of the car that I am purchasing. So, wh More

by cmenginie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Waltemyer
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