Withnell Hyundai

great service. This is the second time we have bought a car from this same dealership and we have had no problems, always friendly staff and great service. This is the second time we have bought a car from this same dealership and we have had no problems, always friendly staff and great service. More

My surprise car I really didn't intend to buy one that day, I was only out "looking", and was going to gather info etc. I guess I'd sum up the car as fine so far; se I really didn't intend to buy one that day, I was only out "looking", and was going to gather info etc. I guess I'd sum up the car as fine so far; seems to meet my needs fine; as for the personnel the 1st tier salesperson was friendly and I felt very comfortable with him, the 2nd tier, not so much, he struck me as pushy, the typical car salesman, but then I did drive away with one. More

A dealership you can trust. I was treated exceptionally well by all the staff at Withnell on the three visits I made to their dealership before I finally made up my mind on the v I was treated exceptionally well by all the staff at Withnell on the three visits I made to their dealership before I finally made up my mind on the vehicle I wanted. They were so easy to work with and that's important to a woman making a purchase of this magnitude. Although I took a test drive I was not pestered on the phone or by email between the time I first went into their dealership and several weeks later when I finally made up my mind I wanted the Hyundai Santa Fe Limited. When I was ready to deal I called and they were thrilled I chose them to make my purchase. I credit them for my decision with the fact that I was NOT talked down to and NOT high pressured into anything. They earned my trust and my business with the way they treated me. More

Easy to work with no pressure Tony was very knowledgeable and helped narrow down our choices based on the features we were looking for. We are very pleased with our purchase. Dunca Tony was very knowledgeable and helped narrow down our choices based on the features we were looking for. We are very pleased with our purchase. Duncan in the service department is awesome. He explains things and answers your questions no matter how minor they might be. More

Beware of this dealer One other reviewer called them dishonest and deceptive. That was exactly my experience too. When I asked about several faults with the car (one expen One other reviewer called them dishonest and deceptive. That was exactly my experience too. When I asked about several faults with the car (one expensive thing) that happened in the next few days after I drove off the lot, they (Mike, the finance manager) told me,"what do you expect when you buy a high mileage car?" So I checked with other dealers and they all (three) told me they would have taken care of the defects--good business, good reputation. Withnell Hyundai apparently doesn't follow the same guidelines. Buyers beware of the bad business at this dealership. Dishonest and deceptive indeed! More

The finance guy quoted me a four year payment plan, I asked for a three year term and he showed me the numbers for it. Shame on me for not doing the math or reading the fine details, but the shark put m asked for a three year term and he showed me the numbers for it. Shame on me for not doing the math or reading the fine details, but the shark put me in a four year loan. Which is better for him and the dealership. That, coupled with the fact that Hyundai misrepresented the miles per gallon on the Elantra GT 5 door as being 36 MPG (best I've ever gotten on the freeway is 29), means I will never recommend this dealership, buy or recommend a Hyundai to anyone. I did receive a letter from Hyundai saying they made a mistake in their test lab and realized the MPG is "1 or 2 MPG lower than published." 36-29 = 7...that's a 8 days of commuting gas I wouldn't have had to pay for. More

I recently bought a used 01 Mustang from the dealership. Supposedly in excellent condition for it's age. I have driven the car just about 300 miles +/- and found that the suspension feels like it is going t Supposedly in excellent condition for it's age. I have driven the car just about 300 miles +/- and found that the suspension feels like it is going to apart. I changed out the headlights because the ones that came with the car were frosty and needed replacing. The plastic on the driver's side that holds the headlight in is broken and when looking deeper I found the grill is loose and the mount for the grill is also broken. Some one had tried to glue or epoxy it to make it stay but that did not work. The CARFAX, which I recently am discovering is a document that is useless, does not say anything about the real history of the vehicle. There are indications that the car has had a minor enough wreck or something that a shop can just paste it together and detail it out enough to sell it to some unsuspecting slob like myself. I overpaid for the car and was taken to the cleaners. Will I confront Withnell's about this? For what? They have the whole selling process down so that once you have signed your life away, you are stuck with it. I may pursue some avenue of retaliation, but it is my fault for trusting once again in Whithnell's and being taken to the cleaners. I will not be recommending this dealership for anything. More

Crystal and her team provided a very pleasant car buying experience for me. I had been researching the new Santa Fe for more than a month and was in contact with almost all the dealers in the region. Crysta experience for me. I had been researching the new Santa Fe for more than a month and was in contact with almost all the dealers in the region. Crystal was very honest and upfront since the beginning and offered a competitive price. Furthermore, she went above and beyond to get the car with exact specification I requested. Working with Crystal, I never experienced usual games and tricks that other dealerships played against me. She honored everything we agreed on over the email conversations and made it very easy when I went to the dealership. At the dealership, Bill went over the paperwork and patiently explained to me everything I needed to sign. Rich showed me the car and went over all the bells and whistles of it. His comprehensive knowledge of all the functions and new technologies exploited in the new Santa Fe is something you don’t find in most dealerships. Overall I am very happy with the car, the deal, and the team at Withnell. It certainly worth it the 60 miles drive to Salem. I will recommend them to my family and friends. More

I purchased a new 2012 Hyundai Genesis and it was a very prompt and easy car buying experience. After receiving a better offer from a competing dealership, Withnell matched it without the usual delays you m prompt and easy car buying experience. After receiving a better offer from a competing dealership, Withnell matched it without the usual delays you might have to sit through at other dealerships. More

The salesman Dan and his supervisor Mike were funny, fun and great to deal with, enjoyed our time with them, as we concluded the deal with the finance person, Bill the customer service went down the toilet. and great to deal with, enjoyed our time with them, as we concluded the deal with the finance person, Bill the customer service went down the toilet. I tried to end the deal and walk out twice due to his attitude. I feel disappointed and cheated out that my buying a new car was ruined due to one person's demeanor. He did not explained the loans to us, nor gave us any options about the financing. He had a crappy and unhappy behavior. Just expected us to sign at the highlighted areas and begone. I posted on the dealerships blog website, but it gets deleted. Dan is super, we really enjoyed his attitude and we decided to buy a car from him, but how does a salesman make sure the buying experience and customer service is still A+ when someone else finishes the deal and can ruin the potential sale? I don't like to complain but purchasing a new car is a serious commitment, and somehow I feel dissatisfied with Withnell. Even Anne Marie the customer service rep who I communicated through email back and forth did not ease my unhappiness. It seems the dealership will be nice and wonderful until you sign the deal, and after that, all the pleasantries goes away, especially if you have any complaints or issues. I am sorry to say we wont come back unless they have a different person doing the finance part, and we wont be buying a new Dodge Ram Truck we are in the market for, I will go elsewhere. More