Woburn Toyota

I had my '03 Toyota Sequoia with 53,000 miles diognosed by Woburn Toyota and they found that the ECU computer and Steering Angle Sensor were bad. The repair estimate for the ECU computer alone was $1500.00 by Woburn Toyota and they found that the ECU computer and Steering Angle Sensor were bad. The repair estimate for the ECU computer alone was $1500.00. I decided to call the national Toyota Customer Care #(800-331-4331) and see if Toyota would stand behind their vehicle. These people put me in touch with Diana D'Avano, the customer service manager @ Woburn Toyota, the closest dealership to my home. D'Avano reviewed my history with her dealership and decided based upon the VERY limited imformation that was available to her that I was NOT worthy of Woburn Toyotas' support. What did she base this on? She saw that I had been in for a diognostics of the vehicle due to the engine light being on 4 months earlier when I purchased the vehicle. The result was that I needed an oxygen sensor replaced. But because I shopped around for the best price and had another shop do the repair I was now BLACKLISTED as far as Woburn Toyota is concerned. She made it personal instead of keeping it professional. My purchasing a new Serpintine belt from their parts department just last week meant nothing. I called Toyota customer service back and they would assist me no further even though I found out that there was a Technical Service Bulletin for this exact problem. So please keep in mind that A) Toyota does not stand behind their product. And B) Woburn Toyota Service Support is just what you probably suspected. Terrible!!! And they wonder why dealerships have a bad reputation... More

Gary Holterhaus was very low pressure. Here's the deal. Hope we can do business. After delivery, we found a discrepancy on an option. We called Gary and he said that he would get it resolved. Sure I Hope we can do business. After delivery, we found a discrepancy on an option. We called Gary and he said that he would get it resolved. Sure I thought, "Check's in the mail. Love ya in the morning." The issue was promptly resolved to our complete satisfaction thanks to Gary. There should be more car salesmen like him. Only down side was the business office. Kept us waiting 3/4 hour to do the paperwork and then fouled up the names on the paperwork which created problems with CT DMV. With the exception of the one person in the business office, a very positive experience. More

I went to go buy a used car here and spoke with Roy. I had been to several car dealerships by this point and Roy was by far one of the coolest car dealers I have ever met. He was incredibly low pressure, had been to several car dealerships by this point and Roy was by far one of the coolest car dealers I have ever met. He was incredibly low pressure, almost to a fault (though not quite) and was very understanding of my reservations and concerns about the car. He genuinely seemed like he wanted me to get the right car for me, and not like he wanted to just line his pockets. If you go, ask for Roy! More