Woburn Toyota

Extremely Disappointing Experience – Brand-New Car Delivered Covered in Scratches We purchased a brand-new Toyota Camry for nearly $40,000, expecting a vehicle in perfect condition. Instead, we wer Delivered Covered in Scratches We purchased a brand-new Toyota Camry for nearly $40,000, expecting a vehicle in perfect condition. Instead, we were handed a car covered in scratches because of what appears to be extremely poor and careless washing practices at the dealership. We did not notice the full extent of the damage immediately because the scratches were temporarily hidden by what was on the car’s surface. After it rained and the residue washed away, we were shocked to discover scratches across the vehicle. We immediately returned to Toyota, and we were assured that everything would be fixed. We picked up the car that same evening, only to discover after the next rain that the exact same problem remained. The scratches were still there. To be fair, the salesperson who sold us the car did an excellent job and genuinely tried to help us resolve this situation. Unfortunately, the same cannot be said about the management. We emailed the General Manager and received absolutely no response. Ignoring customers who have spent nearly $40,000 at your dealership is unacceptable. We also took the vehicle to an independent body shop and had a third-party inspection performed. The findings confirmed the seriousness of the situation, with approximately 90% of the vehicle affected by scratches. When we returned to the dealership again, we spoke with a manager named William. His proposed solution was unbelievable: he suggested that we trade in our brand-new car and purchase another vehicle from them. In other words, after selling us a damaged car, the dealership’s solution was for us to take the financial loss on a trade-in and spend even more money with them. To make matters worse, William claimed that all black cars are supposed to look like this. Seriously? Is this the standard Toyota sets for brand-new vehicles? Are customers expected to accept a car covered in scratches simply because it is black? This is not a reasonable explanation, and it certainly is not an acceptable solution. We paid nearly $40,000 for a NEW car, not a used vehicle with damaged paint. Yet that is exactly how we feel: as if we purchased a used car that had been poorly maintained and then were expected to accept it as brand-new. A brand-new vehicle should not leave a dealership in this condition, and customers should not have to fight for a proper resolution after making such a significant purchase. The lack of communication from the General Manager and the manager’s proposed trade-in solution have made an already terrible experience even worse. We are extremely disappointed with how this dealership has handled the situation. The salesperson deserves credit for trying to help, but the management’s response has completely undermined our trust. We expected professionalism, accountability, and a brand-new car in proper condition. Instead, we received a scratched vehicle, empty assurances, no response from the General Manager, and a suggestion that we should spend even more money to solve a problem we did not create. Think twice before purchasing a vehicle here. Our experience has been absolutely unacceptable, and we would not recommend this dealership based on how our situation has been handled. More

I have been a Toyota customer for a very long time and have leased or purchased over 11 cars. I can not say enough about my sales person Aiman. I have followed him from his former dealership to Woburn. He have leased or purchased over 11 cars. I can not say enough about my sales person Aiman. I have followed him from his former dealership to Woburn. He is professional, while being totally committed to customer satisfaction. He is a man who does what he says he is going to do and even in extenuating circumstances will do what he can to help. My old Ford blew the transmission. I called him. He got me as much as he could for my trade and then had me in my new truck within 48 hours. Integrity, professionalism, loyalty...hard things to find in a business these days. Thank You JK More

Stay away from this dealership! ! I saw an online price for a truck that was very competitive. I made an appointment for 9am to see a truck with the understanding I just needed to s ! I saw an online price for a truck that was very competitive. I made an appointment for 9am to see a truck with the understanding I just needed to see it to pull the trigger and buy the filling week once I had the cash. The sales rep met me at 9 tried to jack the price up $5k then refused to hold the truck. Told me to just put $15k on my credit card instead. I walked after 9min. And a 2.5 hour drive to the dealership. Ben M More

Horrible experience at Woburn Toyota. Will never go back there. Insulting trade offer for my vehicle based on them spending 1 min appraising it. Clowns. Will never go back there. Insulting trade offer for my vehicle based on them spending 1 min appraising it. Clowns. More

I do not write reviews often but my recent experience buying my family grad highlander was 10 star service! from my sales person Gavin who was very nice to work with very knowledgeable and patient. we ha buying my family grad highlander was 10 star service! from my sales person Gavin who was very nice to work with very knowledgeable and patient. we have bought here before but this time felt smooth and relaxed, No pressure. Then came the Finance department ! Usually thing IMO if there is any stress or pressure this is where i expect it. Ryan Campbell was extremely educated in his profession. Genuine ,Smooth, great explanations of my factory benefits and all the "extra's". We usually do not buy Warranty's etc. , but they way it was explained, presented and we added a few warranty's. Thank you for assisting us with that process Ryan, without your patients, knowledge and most importantly your transparency is what mad my wife make me write this review lol. We will Faithful Woburn Toyota buyers. See you in a few years Gavin, Ryan and the entire team! More

I purchased a vehicle from Woburn Toyota and requested cancellation of the extended warranty and related products shortly after the sale. At the time of purchase, I was given my paperwork on a thumb dr cancellation of the extended warranty and related products shortly after the sale. At the time of purchase, I was given my paperwork on a thumb drive that I was unable to open. I requested that the full deal file be sent to me via email so I could properly review my documents. That request was ignored. It has now been over a week, and I received no usable paperwork, no confirmation of cancellation, and no follow-up despite multiple emails and voicemails to the finance department, including Viviani Floes. I also called and left a message for the General Manager and received no response. At that point, I had no choice but to handle the cancellation myself directly through Toyota Financial Services. This is not a misunderstanding or a delay. Toyota Financial Services confirmed the process and even contacted the dealership on my behalf. Despite that, there was still no response or action from anyone at the dealership. At this point, the issue is not processing time. The issue is a complete lack of communication, failure to provide accessible documentation, and failure to act even after escalation. As a customer, you should not have to: Receive documents in a format you cannot access Chase basic paperwork for over a week Involve Toyota Financial just to get a response Contact dealership management and be ignored Handle cancellations yourself because the dealership will not respond I have now been forced to file a formal complaint and pursue additional action simply to get something that should have been handled immediately. If you are considering doing business here, make sure you receive all documents in a usable format before you leave and do not rely on follow-up after the sale. More

This is about the finance department, I bought a car there on 03/21/26 charged me for an extended warranty that I said I didn’t want. Now the finance manager will not return my calls (Ryan). I spoke to there on 03/21/26 charged me for an extended warranty that I said I didn’t want. Now the finance manager will not return my calls (Ryan). I spoke to someone else and they are telling me it could take up to two months before that comes off my loan for something I didn’t want. More

Hany is so amazing understanding he listened to me and ask few questions then he found my fifth car I boufrom him and woburn Toyota I will never buy any car from anyone except this decent man who clear ask few questions then he found my fifth car I boufrom him and woburn Toyota I will never buy any car from anyone except this decent man who clear the name of the car salesman Go try him please More

Hany was accommodating, informed, patient, and a pleasure to do business with. I felt well cared for and calm throughout the entire transaction and I love my new car. to do business with. I felt well cared for and calm throughout the entire transaction and I love my new car. More

If you are in the market for a new car please go and see Hany! He is the best at explaining and never making you feel pressured about the car buying experience Hany! He is the best at explaining and never making you feel pressured about the car buying experience More