Woburn Toyota

This is about the finance department, I bought a car there on 03/21/26 charged me for an extended warranty that I said I didn’t want. Now the finance manager will not return my calls (Ryan). I spoke to there on 03/21/26 charged me for an extended warranty that I said I didn’t want. Now the finance manager will not return my calls (Ryan). I spoke to someone else and they are telling me it could take up to two months before that comes off my loan for something I didn’t want. More

Hany is so amazing understanding he listened to me and ask few questions then he found my fifth car I boufrom him and woburn Toyota I will never buy any car from anyone except this decent man who clear ask few questions then he found my fifth car I boufrom him and woburn Toyota I will never buy any car from anyone except this decent man who clear the name of the car salesman Go try him please More

Hany was accommodating, informed, patient, and a pleasure to do business with. I felt well cared for and calm throughout the entire transaction and I love my new car. to do business with. I felt well cared for and calm throughout the entire transaction and I love my new car. More

If you are in the market for a new car please go and see Hany! He is the best at explaining and never making you feel pressured about the car buying experience Hany! He is the best at explaining and never making you feel pressured about the car buying experience More

Aiman is the best! I first met Aiman at Ira Toyota in Danvers. Then followed him to Woburn. Aiman is kind, logical and honest. I highly recommend him to all!! Thank you I first met Aiman at Ira Toyota in Danvers. Then followed him to Woburn. Aiman is kind, logical and honest. I highly recommend him to all!! Thank you Aiman! More

A Sincere Thank You to Thiago Sousa I want to express my genuine appreciation for Thiago Sousa, who truly made a difference in my experience at Woburn Toyota while purchasing my 2026 Corolla. Thiago i my genuine appreciation for Thiago Sousa, who truly made a difference in my experience at Woburn Toyota while purchasing my 2026 Corolla. Thiago isn’t even a salesperson, yet he treated me with the kind of care, attention, and respect that you hope for when making an important purchase. From our first phone call, he was welcoming and reassuring. I had initially chosen a deal elsewhere, but Thiago confidently told me he would find me the best option, and he did. He was absolutely right. When I arrived at the dealership, he greeted me as if he had known me for years. He walked me through the facility, explained every step with patience and kindness, and made sure I felt comfortable throughout the entire process. What impressed me most was how much he went out of his way to help. (I’m someone who is usually not a fan of car buying experiences because of the pressure and dishonesty that can come with it), but this was completely different. Thiago chose to go above and beyond, even though none of it was required of him. That speaks volumes about his character. The entire process was seamless, honest, and genuinely positive because of him. I would also like to extend a sincere thank-you to Viviani Floes from the Finance Department, who was extremely professional, polite, knowledgeable, and helpful. She made the final steps of the purchase effortless. This car was for my wife, and shortly I will be purchasing one for myself, and I will not go anywhere but Woburn Toyota, specifically to see Thiago first. People like Thiago make a dealership stand out. He is polite, dedicated, and has a natural gift for helping others. I am truly grateful for everything he did. Thank you, Thiago. Your effort made a real impact. Iury Braga More

The service department is terrible and the manager does not seem to care. If they continue with the below standards in the service department. They dealership may not survive the Down economy not seem to care. If they continue with the below standards in the service department. They dealership may not survive the Down economy More

This dealership is bad in customers service, I lease a 2025 Toyota RV4 plug in hybrid in September, first, the finance manager try to sold me a “ Ceramic seat protection warranty “ for $1,800, that I had 2025 Toyota RV4 plug in hybrid in September, first, the finance manager try to sold me a “ Ceramic seat protection warranty “ for $1,800, that I had not been told, they just add on with my 10 years extended warranty. I had to verify that I did not agree or I had not been notified the add on. I went to spoken with the financial director, he seemed like doesn’t care about my complaints, I have to call Toyota finance service to complain about the situation, Toyota has contacted the dealer for a refund, they said they will refund me a check with the amount that they overcharged, after I had to chased them 3-4 times for refund and finally they gave me a check for refund. Now we are in November, I don’t even hear a phone call or email from dealership for survey. We have been doing business with Herbs Chambers for many years, the reason I went to Woburn Toyota because they closed to my house. I think this will be the last time I will do business with them. More

Excellent service. Chris was more than helpful in showing me all the features of my vehicle, and worked diligently to find one in my color preference. The vehicle arriv Chris was more than helpful in showing me all the features of my vehicle, and worked diligently to find one in my color preference. The vehicle arrived earlier than the 4-6 week window I was quoted. Great experience all around. More