After several attempts of trying to correct this situation with the car dealership itself I have decided to go public with my issue. I have tried to speak with the manager several times only to have my plea fall on deaf ears. For some reason this person won't talk to me. I have been a victim of a series of bad business practices that have made me deeply revise how to deal with a seemingly "Well reputable Car Dealership".
The following is a copy of the letter I have sent Mr. Alessi - General Manager of Woburn Toyota (to which I'm still waiting for a response.)
I hope this email finds you well. I writing you in an attempt to rectify a very bad situation.
Back in August 2020 I stopped by Woburn Toyota to look for a car for my dad. I was introduced to Leon and liked him right away, the way he conducted himself was courteous and professional. He showed us the car we wanted: a hybrid brand new Rav4. The only thing I asked for other than the standard features was the remote starter. So he presented me the paperwork with what I asked for and asked me to sign it saying I was going to see the financial people next. The total amount agreed upon was around 33.000 with all features, taxes and registration paid.
So I put 15.000 down thinking the amount to be financed is the remaining 18.000. So when I came upstairs I was introduced to Mr. Caswell who introduced me to another guy that brought us to his room where he would print the final papers for me sign. As he was doing that I asked him how much I would have to pay If I wanted to pay it off, instead of answering question he said I shouldn't do that, instead, he went on saying I should invest the money on the market, blue chips stocks, stuff like that.. He did NOT ask me if I wanted Extended warrant, extra paint protection, etc, he just kept handing me the papers I was supposed to sign... The thing is that unbeknownst to me the papers I signed put me in debt for over 25.000!!! Almost 26.000. I'm not talking about 26 G over the years with interest and all that, I'm in debt 26 G right now! Over the years it will be much more. To this day, I can’t believe myself! I got distracted by the fact I was making a long time dream come true. My dad drives a lot and I wanted him to have a good, safe and reliable car to drive. I was Naive, I made the mistake of not checking the all that paperwork thoroughly before signing and I just trusted the guy. I don't remember his name This person sold me a bunch of things I didn’t ask for, he was slick enough to deceive me, which, to be fair, again, it wasn’t that hard... He did not give me a copy of the papers right away, he kept in his drawer and I only saw the mistake I made later, when I got the car!
I came back the next week to get the car and the papers, only when I got home and revised the papers I realized what had happened. then I came back again and to try and resolve the situation, I asked Leon if I could speak with the manager but he brought me to the guy who deceived me, I plead with him to fix this situation and he said in a couple of weeks they would rectify with the back but to this day nothing has been done. I called NBT Bank and I still own around 25 G.
Please, as a small business owner myself, I take very good care of my customers and my reputation is worth much more than any money, even because I'm only able to make money if I preserve a good reputation.