Woburn Toyota

Completely disorganized This was my first experience buying a new(er) car. I had looked online before coming in to the showroom and I came in with all of the ID numbers for e This was my first experience buying a new(er) car. I had looked online before coming in to the showroom and I came in with all of the ID numbers for each car I was interested in. My sales rep showed me only one, since another had been out, and the cars at this dealership were in multiple lots. I didn’t feel as if I were given any other choices by my sales representarive who I had assumed would help me make an informed decision about my next vehicle. This was not the case.. nor did I receive much input regarding other similar vehicles or options. After I had made my choice, which was based off of the one-car showing I received, I did go for it— but only because I had done my research before meeting or communicating interest with anyone. I signed my paperwork, which wasn’t explained thoughtfully (again, this was my first big purchase, as someone who has recently graduated with their masters degree and is just starting out in a new career). Then, I received no feedback, or I was caught between the confusing mishandling of information. As an example, I had put down my first deposit during the agreement, but at signing the next day, I put down another $1000.00. I received phone multiple phonecalls from both the finance manager and my sales associate during the next few days to find out when I was coming back in to give them my second deposit.. mind you, this had been done at signing, the receipt was in my paperwork, and the payment had already been processed through my bank. This occurred over the span of a few days, while I received no further communication about the delivery of my car. I was originally told that it would have been done in about two days— it took a week.. and many phone calls for updates, which i didn’t get until a week later. I was incredibly frustrated throughout the entire process, especially while navigating the miscommunication between my finance associate and my sales representative. I don’t understand how they could have misplaced a thousand dollars for a week, and how no one could have also reached out to me to let me know that the car was taking a little longer than they anticipated... All around, my experience was disappointing, and incredibly frustrating.. I will not recommend this location to anyone. More

Exceptional service Front desk staff always cheerful and extremely pleasant and professional. Makes for a great experience! You are serviced as a human being and not just Front desk staff always cheerful and extremely pleasant and professional. Makes for a great experience! You are serviced as a human being and not just a numbered customer! More

Great customer support They respect customer time and stand by their word! Very friendly! I had an amazing experience and would go back any time to them! Yap They respect customer time and stand by their word! Very friendly! I had an amazing experience and would go back any time to them! Yap More

As always, stellar service John Russo is extremely professional and helpful. I had a question about a feature for my Sienna, and he took time to explain and show me. John Russo is extremely professional and helpful. I had a question about a feature for my Sienna, and he took time to explain and show me. More

Auto Service/Maintenance I always bring my Toyotas to the Service Department at Woburn Toyota. While there are many reasons why I do so, the main reason is that there is nobo I always bring my Toyotas to the Service Department at Woburn Toyota. While there are many reasons why I do so, the main reason is that there is nobody better to deal with for car service than Mike Gilgun. He is the single biggest reason I have and maintain a relationship with Woburn Toyota. More

Auto Service/Maintenance #2 Second review in two days (brought 2 cars in for regular maintenance over two days). As previous indicated, we do all of our Toyota service at Woburn Second review in two days (brought 2 cars in for regular maintenance over two days). As previous indicated, we do all of our Toyota service at Woburn Toyota without hesitation. Mike Gilgun makes the whole experience enjoyable and reliable. More

Toyota Woburn Even in the middle of construction things went along smoothly. Service personnel very helpful and friendly. They fixed my problem in no time.car now s Even in the middle of construction things went along smoothly. Service personnel very helpful and friendly. They fixed my problem in no time.car now seems to be working fine. More

great service Was given a lot of help and was always kept in the know. Robert kept texting me letting me know the status of my car and what Toyota needed from me Was given a lot of help and was always kept in the know. Robert kept texting me letting me know the status of my car and what Toyota needed from me More

Great The service rep was very helpful. She was very good and seemed like she wanted to help. I’ve dealt with the other service reps before at this location The service rep was very helpful. She was very good and seemed like she wanted to help. I’ve dealt with the other service reps before at this location and by far she exceeds their customer service skills. More

Ernest and Fred I like to deal with respectful and trustworthy people. Customer service was off the charts excellent. Fred and Ernest went the extra mile to accommo I like to deal with respectful and trustworthy people. Customer service was off the charts excellent. Fred and Ernest went the extra mile to accommodate us. More