Woburn Toyota Scion - Service Center

Very accomodating service area...I called in the morning and service was able to be provided the same day. All service was explained thoroughly both at dropoff and pickup. Quality of work was very good. and service was able to be provided the same day. All service was explained thoroughly both at dropoff and pickup. Quality of work was very good. I have used this service many times and plan to contunue going forward. More

John Russo helped me out with a coupon on a company vechile so we saved some money on the oil change and only had to pay for tire routation. Friendly, quick services! Thanks! vechile so we saved some money on the oil change and only had to pay for tire routation. Friendly, quick services! Thanks! More

I brought in my car for a power steering fluid flush. When the technician found additional items on the car needing service, Patrick carefully explained each one. As it turned out, they were all needed s When the technician found additional items on the car needing service, Patrick carefully explained each one. As it turned out, they were all needed services. Although the bill wound up higher that day than originally planned, Patrick's careful explanation of the services made me feel better and gave me confidence that Woburn Toyota was looking out for me. Patrick also gave me a free car rental for the day (a new 2012 Camry) which was much appreciated. I have been going to various car dealerships in Massachusetts over the last 33 years, and I can say with certainty that Woburn Toyota is the best by far. In addition to their great service in the shop, they have extended car pickup hours and let you make appointments over the web. They are always trying to up their game in serving the customer! Dan Ensminger Reading, MA More

John Russo was great with regard to customer service. He let me know how long my car would be serviced for and he actually told the truth. My car came out in a timely manner and he was courteous and friend let me know how long my car would be serviced for and he actually told the truth. My car came out in a timely manner and he was courteous and friendly. More

My family has been dealing with Woburn Toyota for years and I am unfortunately forced now to wonder just how long we've been getting ripped off. I had my car looked at because of a squeezing in the brakes. and I am unfortunately forced now to wonder just how long we've been getting ripped off. I had my car looked at because of a squeezing in the brakes. They told me it was the brake booster and that it would cost approximately $1000 for the part before labor (my warranty ended just months prior, of course.) Shocked by this price, I decided it would probably be best to get a second opinion. I looked online and surprisingly found the part, brand new with a 2 yr warranty, for just $100. It took about 30 to minutes to fix. I am appalled that because I am a young woman who went in with my elderly grandfather they obviously thought they could take advantage of us. Or do they overcharge ALL of their customers by at least $900? I wonder. I am not writing this review to bash Woburn Toyota but to warn anyone who reads this to get a second opinion and do their research before doing business with them. More

There was a 1-2 hour wait when I arrived. I was greeted by John and immediately felt welcomed. He was very nice, knowledgeable and helpful. He arranged for a shuttle to bring me to another location in Wo by John and immediately felt welcomed. He was very nice, knowledgeable and helpful. He arranged for a shuttle to bring me to another location in Woburn to run some errands while I waited. The shuttle driver was also extremely nice (I cannot remember his name). Overall, a great experience. More

I went out this morning to get new tires for my Toyota Rav4 which I had purchased from Woburn Toyota three years ago. I first went to BJ's and then Town Faire Tire both located in Woburn thinking that I w Rav4 which I had purchased from Woburn Toyota three years ago. I first went to BJ's and then Town Faire Tire both located in Woburn thinking that I would get a better price at one of these than I would at the dealership. BJ's gave me a price but I was very unimpressed with the individual I dealt with who did not seem to know the product he was selling. I was quoted a price of $915.00 to have 4 Michelin tires mounted and balanced. I then went to Town Faire Tire and left the showroom after waiting for nearly a half hour to speak with a salesman without any luck. My third and final stop was Woburn Toyota where I spoke with John Russo. John knew all about the RAV 4 that I was driving and showed me three different tire options explaining his thoughts on all three. In the end I purchased the same Michelin tires for a total price of $872.15 after using a coupon I had with me. The Woburn Toyota price also included a free 4 wheel alignment with the purchase of a set of 4 tires, BJ's did not. Woburn Toyota also performed a quality vehicle inspection including my brakes at no charge. In the end I feel I got the same tires at a better price with far superior service. The work was completed ahead of the time I asked to have the vehicle back and John called my home as soon as they were done to let me know I could come and get it. I was very pleased with the whole experience mainly due to John Russo. More

I bought my Corolla at Woburn Toyota and always take my car there for service. My car was down on oil and I still had 2,000 miles to go before I was due for an oil change. I was concerned about my car so car there for service. My car was down on oil and I still had 2,000 miles to go before I was due for an oil change. I was concerned about my car so I stopped by and asked if they could check my oil. I had a very short wait and as it turned out there appeared to be nothing wrong. I was even brought out to the vehicle when it was on the lift to be shown that it was dry underneath. The necessary amount of oil was added and I was told to check the oil after awhile and to come back if I had any concerns. I felt much better. My visit there was so pleasant. I always have a wonderful experience when I come in for an oil change. I have dealt with John Russo in the past and he's terrific. More

I have always had any service to my Toyota Sienna Minivan done at this dealership. They have a quality service department. They advise you what extra things might need to be done, but there is never any pr done at this dealership. They have a quality service department. They advise you what extra things might need to be done, but there is never any pressure if you decide not to have the work done then. This is very rare as is not the case with other dealerships I have dealt with. As for the "ok" rating for price, if it's not close to free then it's not great :) More

John was very helpful and friendly. The service was very quick which is important because I had to get back to work. He took care of all my problems and even answered questions about my wife's car, which i quick which is important because I had to get back to work. He took care of all my problems and even answered questions about my wife's car, which is also a Toyota. More