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Woburn Toyota - Service Center

4.4

1,200 Lifetime Service Reviews

394 Washington St, Woburn, Massachusetts 01801

1,200 Reviews of Woburn Toyota Scion - Service Center

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October 31, 2018

"Always A+++++!"

- Kane1691

Great Customer Service. Helpful Staff. Answers all the questions. Explains everything thoroughly. Honest about what repair work if any needs to be done now or can wait. Always making sure that if there is is sale or a coupon that can be applied it is. Great Dealership. Will always keep coming back. Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Mike Gilgun
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Petrella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 11, 2018

"4 hour oil change"

- LAURA.fuller3

Came in for an appointment for an oil change and service department forgot about my car. After nearly 3 hours I asked what was happening and they finally got on it.

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Recommend Dealer
No
Employees Worked With
Mike Gilgun
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 07, 2018

"Poor services "

- Jose0505

The car’s mine why did he decide to not do the tire rotation. I want my money back that I paid that wasnt done

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Recommend Dealer
No
Employees Worked With
Mike Gilgun
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 06, 2018

"Quality of Service"

- Willow

I took my car in because the check engine and trac lights were on. Apparently, I'm the only person on the planet who doesn't know that can mean the gas station attendant didn't put the gas cap back on tightly. John Russo and his team not only enlightened me, but found a problem that would have cost me much more had I brought the car in later. They took care of me with their usual skill and courtesy. Their skill and ability are the reason I continue to use Woburn Toyota. So why a 4 instead of my usual five? It has nothing to do with the team or their work. It has to do with the atmosphere at the new and improved Woburn Toyota. What happened to the place? Nobody's smiling anymore. Nobody interacts with each other. They look like caged veal, only set free long enough to perform a single task. The supervisor or manager or whatever you call it, of the floor, strode about like an prison guard, glaring at people like they were taking too long to do their job, muttering under their breath. People tensed visibly when they saw them coming. It made for a very different, and a very uncomfortable atmosphere. That John and his team were still able to provide quality service with a smile in this situation speaks to their professionalism and skill. I'm a people watcher, and it was pretty obvious to me that while the building has improved, the atmosphere is on a definite decline. Happy employees make for happy customers. Don't let what's been a great place go downhill in the name of improvement.

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Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 30, 2018

"Long service with unexpected charges"

- N

I have been working with Woburn Toyota since 2016. I recently visited for my 30K service and even though I was told (when I leased my car) that the 30K service would run at approximately $80, I ended up paying $380! When I asked why , the answer I received was that that is the standard service. I was charged $130 for alignment and $250!!! for the oil change. The only way to finish the service was to authorize them to proceed this paying $380... Really disappointed. I was considering getting the 2019 RAV4 from Woburn Toyota but this is not happening....

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Recommend Dealer
No
Employees Worked With
CJ Gagnon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Gilgun
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 29, 2018

"Great service and recommendatios"

- vin09

Did an oil change. Was told about some things that need to be addressed, like brakes, belts etc. Will try to do them in the upcoming months at toyota woburn. Overall satisfied with their stevice. Personnel excellent

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Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 29, 2018

"Replacing defective radio"

- MARYSMERALDI

Everyone was pleasant and informative. Even though I don’t use your dealership for service I feel Very confident if I needed any service definitely would ask for advice and services!! Thankyou again

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Recommend Dealer
Yes
Employees Worked With
Sorry very bad with names but all were courteous and pleasant!!
September 28, 2018

"Quick and efficient "

- MRSGILLY

Quick and efficient. Friendly people. Car well serviced. Well honored service contract. Servicing done in a timely fashion. New facility is beautiful and well maintained. Good job.

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Recommend Dealer
Yes
Employees Worked With
Mike Gilgun
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 28, 2018

"10,000 mile maintenance"

- KDCONOLLY

My one complaint about my visit was the length of time it took for my visit for oil change, rotate of tires & multi point inspection

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Recommend Dealer
Yes
Employees Worked With
Mike Gilgun
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 28, 2018

"Good service at the brand new facility"

- HGCHOI91

The new facility of Woburn Toyota was impressive. Overall, service was as good as I expected. One thing that needs to be improved is waiting time, both at the check-in and for the service itself. After I dropped off my car at the service bay, I entered the building, the service department section. There was only one person was taken care of at the moment, and I had been waiting for 15 min to get called. It was for 5K maintenance service, and I waited 2 hrs to get the job done. I hope this was just an odd experience on that day as I have been there a couple of time for other occasions and not waited for this much long.

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Recommend Dealer
Yes
Employees Worked With
Can't recall the name of person who helped me.
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