Woburn Toyota Scion - Service Center

He was awesome. The service department always explains things to me in a way that I can understand. John made me feel very comfortable. I did not wait a long time. things to me in a way that I can understand. John made me feel very comfortable. I did not wait a long time. More

Ifound the represntive to be friendly, informative and knowledgeable. He took the time to go over every detail step by step,explaining tech remarks and needs.Exxtremely satisfied with dealership. knowledgeable. He took the time to go over every detail step by step,explaining tech remarks and needs.Exxtremely satisfied with dealership. More

Very efficient and precise service. They went over in detail what the express oil change entailed, they gave me the price before the work and also gave me a detailed report of the major components that w detail what the express oil change entailed, they gave me the price before the work and also gave me a detailed report of the major components that were done and what will need to get done later down the road. More

Bringing your car in for service can be a time consuming and hard on your wallet. But dealing with a great guy like John Russo, makes it a pleasant experience. I know that when I bring my RAV4 in for servic and hard on your wallet. But dealing with a great guy like John Russo, makes it a pleasant experience. I know that when I bring my RAV4 in for service, he will ensure that everything is in order. He's always friendly and takes the time to explain what work needs to be done now and what can wait another time. Overall, a pleasure to deal with. More

John Russo was a pleasure to interact with at Woburn Toyota. He was very friendly and helpful, even usggesting ways to take care of my car with all the travel I do on a daily basis. I highly reccommend Toyota. He was very friendly and helpful, even usggesting ways to take care of my car with all the travel I do on a daily basis. I highly reccommend going to Woburn Toyota for all your service needs! More

I've come to trust John with providing honest recommendations for my car's service. He'll tell me when something can wait and that helps mne trust that when he does recommend a particular servic recommendations for my car's service. He'll tell me when something can wait and that helps mne trust that when he does recommend a particular service, it needs to be done. I bought my Highlander from WFM in 2003. It has almost 170,000 miles and runs like new because of the outstanding service at Woburn Toyota. I was recognized as a long term customer when I came in. Service write-up was provided in a friendly manner with a completion time explained. A call mid way through explained some further service that we discussed and confirmed. This group is terrific and I now have my fiance's car being serviced at Woburn Toyota. More

The checking from arrival to leaving was easy and quick. The service was completed quickly and John was very friendly and explained all the work completed. The service was completed quickly and John was very friendly and explained all the work completed. More

Whenever I have been there (3times) to have my 5000 mile service's, It has always been a pleasant experience. I have always been greeted with a welcome and to see the teamwork amoungest the service reps is service's, It has always been a pleasant experience. I have always been greeted with a welcome and to see the teamwork amoungest the service reps is very good, which I believe inturn makes the waiting time quicker. All the service reps have treated me with respect. I always told myself I would never go to a dealer to have my car serviced, because it is so expensive. But the oil change price you can't beat. I have been changing my own oil for almost 26, and now I quit doing it myself, because of your service and price. More

My tire blew out on route 1 in Saugus, Ma. It was changed by Triple A and then I went straight to Woburn Toyota and John Russo was the service man that helped me. He was friendly and personable. He changed by Triple A and then I went straight to Woburn Toyota and John Russo was the service man that helped me. He was friendly and personable. He called me on my cell at 6:44 p.m. and told me that new tires had come in and he could put the tire on my car at that time if I could come there. Otherwise, I would have to come in the next day and he wasn't sure how busy they would be. He replaced the tire that night and saved me a lot of time and stress. Thank you John Russo. Augustine Ciulla, Jr. More

The deakership offers very friendly service. The Customer Service Rep., John Russo was very efficient and polite. He took the time to explain exactly what service my car needed and why. They provided me with Service Rep., John Russo was very efficient and polite. He took the time to explain exactly what service my car needed and why. They provided me with a ride fron the dealer's suttle service. John gave me a good idea of what the costs were going to be upfront and told me how long the service would take and called me once to let me know how things where progressing and again when service was completed. John understands what customer service is all about; polite, friendly and efficient with no suprises. More