Woburn Toyota Scion - Service Center

I originally took the car in for an oil change and inspection sticker. The staff was very busy (Christmas vacation week), but very professional and pleasant. Then I received a call that my Corolla h inspection sticker. The staff was very busy (Christmas vacation week), but very professional and pleasant. Then I received a call that my Corolla had not passed inspection because I needed new tires and brakes (not great news, but not really unexpected either!). They called back several hours later to say it was ready. We were surprosed that it took such a short time. My husband and I went to a restaurant and looked over the paperwork when we noticed that there was a notation about the serpentine belt being "severely cracked", but it had not been fixed. After supper we went back to Toyota where we then explained the problem to John Russo. He went out to the car, checked it and said that it would probably be OK until the next oil change, but if I felt uncomfortable with that they would replace it right then - 7:00 pm! We went to a local store, came back 20 minutes later and it was all set. John was extremely pleasant and professional and it was a pleasure to deal with him. I would definitely recommend the Toyota Scion Dealership in Woburn, MA. More

John was very helpful from the start. I needed a simple oil change and he recommended I get the Toyota Synthetic because it is $10 cheaper for the same quality. Also, I was in a rush since I was on my l oil change and he recommended I get the Toyota Synthetic because it is $10 cheaper for the same quality. Also, I was in a rush since I was on my lunch break. I hadn't planned on the 45 minute wait so I was going to call a co-worker to pick me up but they had a shuttle that brought me back to my office. John called me when the oil change was done (only 45 minutes later) and said I could pick up my car anytime before 8pm. When I got there, John greeted me again and gave me some coupons for future use. Great customer service!!! More

My '95 Camry, which I bought there brand new in '95, has never been to another dealer for service except for Toyota service in Fla. I would not even think about taking it anywhere else for any service. I am never been to another dealer for service except for Toyota service in Fla. I would not even think about taking it anywhere else for any service. I am always greeted with a smile and know what ever problem I may have it will be taken care of and I will be given a price before the work is done. If need a ride home I get that too. My car runs good because of the care I receive. They know that at 72 years of age I do not want to buy a new car, so they keep my car running in tip-top shape. I can not thank all who work there enough. Sincerely, Mona S. Williams More

Employee was very friendly. Service was fast and waiting area was comfortable. The service that was performed on my car was explained to me in detail. This is was my third time at this dealer for service an area was comfortable. The service that was performed on my car was explained to me in detail. This is was my third time at this dealer for service and it all three times has been a more than pleasant experience. More

All of the employees from sales to parts and service are very friendly, honest and timely. There was no pressure during the sale and the maintenance is easy and quick. The parts clerk that sold me my touch very friendly, honest and timely. There was no pressure during the sale and the maintenance is easy and quick. The parts clerk that sold me my touch up paint was very helpful and seemed happy. More

I get regular scheduled maintenance services done at this dealership and have always been satisfied with the level of patience (I ask lots of questions), and knowledge the service reps and advisors offer. dealership and have always been satisfied with the level of patience (I ask lots of questions), and knowledge the service reps and advisors offer. Yesterday, I drove in with a rattleing sound coming from under the engine hood, and 2 different mechanics immediately recognized the sound as being a failing water pump. The men working the desk, John, Mike, Ramon, and Scott were very attentive to all customers and had GREAT sense of humor! My time of one and a half hour wait for the repair (no appointment) was actually entertaining because of these guys. Although they were comical, they were professional and appropriate. Woburn Toyota, you are VERY LUCKY to have these men working for you!!!! I hope you pay and treat them VERY WELL!! And the icing on the cake was, my car purrred when I drove away. Cheryl Milonopoulos Very Satisfied Customer More

Everyone working there is extremely happy and positive despite the never ending lines of customers. Each customer is greeted and taken care of with a smile and the work is done in a professional manner. despite the never ending lines of customers. Each customer is greeted and taken care of with a smile and the work is done in a professional manner. That's the reason why I keep returning to this dealership for service on my vehicle. Regardless of the rather long hours that I have wait, since they always have many customers waiting, the time spent there is always joyful. Plus, the high-end coffee machine and donuts free of charge is a big bonus! More

I was treated very well. The whole experience was positive. Darcy took special care to understand what I wanted and needed. After my car was serviced John spoke to me about what my car needed. I w positive. Darcy took special care to understand what I wanted and needed. After my car was serviced John spoke to me about what my car needed. I was very happy with how he treated me. I understood hat was needed. He treated me with alot of respect. I appreciated the customer service I received! Thank you! More

Went to their express service center for the first time. You could tell from the moment you stepped up to the counter, these guys liked working together and what they did! I felt myself smiling more - their You could tell from the moment you stepped up to the counter, these guys liked working together and what they did! I felt myself smiling more - their enthusiasm was contagious! What a great experience it was and I will definitely go back and recommend it highly to any Toyota friends! More

I'm extremely pleased with my RAV4 maintenance service at Woburn Toyota Scion. I purchased my RAV4 V6 at Ira Toyota, Manchester, NH 5 Jan 2008 and I live in Burlington, MA. So obviously I wasn't going t Woburn Toyota Scion. I purchased my RAV4 V6 at Ira Toyota, Manchester, NH 5 Jan 2008 and I live in Burlington, MA. So obviously I wasn't going to drive 80 miles to get my car serviced. Then I remembered seeing the signs for Woburn Toyota close to where I live. I took it over for my first maintenance service @ 5,000 miles and ever since then I've been a loyal customer. Quick, reliable and friendly service. Very impress with the dealership. Today, I came in for a regular oil change at 6:30 am ( they have an express service which I think is awesome) and I was out by 7:15 am. Mike took the time to go over on what they did and things I need to keep an eye for in the future. I never feel press to get other maintenance work for which I didn't come in for. The service team is always polite, professional and knowlegdeable. I feel very fortunate to have found this dealeship. Dealerships are like hairdressers, once you find one that meets and supasses your needs; you keep on going to them. More