Woburn Toyota Scion - Service Center

Woburn Toyota has very friendly service advisors that are helpful and do not talk down to you. I have never had any issues with the quality of their service work. Their hours are great too, open until 8pm on helpful and do not talk down to you. I have never had any issues with the quality of their service work. Their hours are great too, open until 8pm on weekdays...which is helpful for those that work during the day. Wait time has never seemed that long. More

John was extremely helpful and did a great job explaining the problem with my vehicle and the solution. John was able to secure a loaner car for me for the day so that my day and plans would not be impacted the problem with my vehicle and the solution. John was able to secure a loaner car for me for the day so that my day and plans would not be impacted. John called me during the day to provide an update and called to let me know that my vehicle repair was complete. The service that John provide was outstanding. More

I appreciate their knowledge and honesty about service. There are no hidden fees. They really have a genuine concern for the customer's best interest. They have a very good express service system and I ap There are no hidden fees. They really have a genuine concern for the customer's best interest. They have a very good express service system and I appreciate that simple oil changes only take an hour. More

Have dealt with Woburn Toyota for over 10 years. The very best service, price and convenience. Have dealt with many other dealers in the area, also. Rick did a great job today, as I am trying to get very best service, price and convenience. Have dealt with many other dealers in the area, also. Rick did a great job today, as I am trying to get another 125K miles from my Avalon - he and all of the service advisors work with you beautifully to help you. They are always looking out for the customer and make suggestions to help and help save money (being a CPA, this is important to me). They deserve a 6 rating, but 5 was the highest. More

I came in for the regular 65,000 mile service. Brake and water-pump problems surfaced. No problem. I have come to trust the service department when they spot things because extra work is not something that water-pump problems surfaced. No problem. I have come to trust the service department when they spot things because extra work is not something that has surfaced often. This extra work meant the car would be tied up longer; John Russo made it very easy for me to get a loaner so I could keep some appointments in Boston. He also waived the cost of the water pump (due to warranty questions). Clearly the culture in the service department is geared toward friendliness, cooperation and a thorough knowledge of the automobiles. I didn't mind spending the money because the car I left with is safer and the experience was made as painless as possible. More

Went in for a simple tire rotation and the customer service provided by Rick was very friendly and attentive regardless how big or small the issue was. The service was quick, left with rotated tires a service provided by Rick was very friendly and attentive regardless how big or small the issue was. The service was quick, left with rotated tires and a plug on one of the tires due to a nail. The time I left my house, to the service shop and back home, if I did it myself I would probably be only on my 3rd tire. More

The service men at Woburn Toyota are totally friendly, approachable, and easy to deal with. I went in for an oil change with a coupon that gave me a great price. Then...my two year old had "hid" my cell approachable, and easy to deal with. I went in for an oil change with a coupon that gave me a great price. Then...my two year old had "hid" my cell phone in the heating/air conditioning duct under the passenger seat and the service men removed it free of charge. I highly recommend this great service center. More

John Russo in the Express dept was very knowledgeable. The service was done quickly and efficiently at a reasonable price. JOhn had additional service suggestions that I did while having the oil changed. The service was done quickly and efficiently at a reasonable price. JOhn had additional service suggestions that I did while having the oil changed. A few days later, there was an issue with the tire pressure sensor. I spoke with John who quickly answered my questions satisfactorily. More

All aspects of my visit were handled on a timely, friendly and professional manner. The service manager reviewed the technician's work with me and identified areas to be aware of for future actions, friendly and professional manner. The service manager reviewed the technician's work with me and identified areas to be aware of for future actions, but did not try to induce me to have these services done now. He also explained some additional information to make sure I was knowledgable with the data. Overall, a good experience. More

The great experience with Woburn Toyota starts when you enter the service area. It is always spotless. If you decide to wait on-site for the work to be completed they have television and free WiFi, as well enter the service area. It is always spotless. If you decide to wait on-site for the work to be completed they have television and free WiFi, as well as a selection of snacks and drinks. When a company puts in that kind of effort to make their customers comfortable, it speaks well of the overall approach to customer service. The service technicians are polite and friendly. On my latest trip there I worked with Michael Gilgun. I told him I had problems with my windshield washer assembly and also needed an oil change. He got back to me within an hour with some strange news. Apparently mice had eaten through my windshield washer hoses and air filters. He explained exactly what needed to be replaced and why, and also suggested I use the higher grade motor oil for the oil change to help extend the life of my vehicle (I have a tendency to wait too long between changes). They also did a basic check of all the major components and provided a printout. Mike showed me where to find some money saving coupons online that reduced the overall bill by about 10%. The thing that impressed me most about this service call and all my past experiences there is the staff at Woburn Toyota have never suggested something I don't need. This has not always been the case at other dealers. I honestly feel I can trust these folks to do what is in my best interest, not theirs. A lesson learned to other dealers: a happy customer is a repeat customer. I recommend Woburn Toyota to all my family and friends. More