Woburn Toyota Scion - Service Center

Oil change Great new building. Service was friendly and accommodating. Like the new lobby upstairs. Thank you for your service. I will be returning in the fu Great new building. Service was friendly and accommodating. Like the new lobby upstairs. Thank you for your service. I will be returning in the future. More

First time at brand new building Brought my car in for routine maintenance. 1st time at the new building. Beautiful facility. I was greeted and everyone was very friendly. Customer w Brought my car in for routine maintenance. 1st time at the new building. Beautiful facility. I was greeted and everyone was very friendly. Customer waiting area had a sandwich shop, free WiFi and comfortable seating. Service area was spotless. Building only open 3 days and the only semi negative comment I have is the need for better signage but that might be because of the building getting up and running. More

Service adviser My wife bought a pair of car seat covers for my Camry and I tried installed one of them and I got stuck! After calling a few upholstery shops, none co My wife bought a pair of car seat covers for my Camry and I tried installed one of them and I got stuck! After calling a few upholstery shops, none could help me before the Labor day weekend! So I decided to go to the dealership where I had purchased the vehicle. I met Mark Zayac, a service consultant and explained the situation. He told me to drive the car inside the garage, and then inspected the seat cover where I had difficulty to get the strapping through the driver's seat. It took him less than a minute to fix the problem and then helped me to install the passenger side cover as well. The whole job took less than 5 minutes and at no charge. I was pleased with his quick service and helping me beyond my expectation. More

Great service, very professional. I’ve been coming here for several years and plan to continue, service is great and everyone is cordial. The wait is longer than I’d like but was told I’ve been coming here for several years and plan to continue, service is great and everyone is cordial. The wait is longer than I’d like but was told they’re working on that with added help. More

Horrible Customer Service I am reaching out to this service center as I am still in warranty. I would never recommend this service center. Customer has to follow up on status. I am reaching out to this service center as I am still in warranty. I would never recommend this service center. Customer has to follow up on status. Had to call 10 times to get an update. More

All Service-Related Work Was Wonderful! Staff is great and trustworthy. Service Advisor (I'm sorry, I can't remember his name!) was really, really great! Polite, friendly, helpful, answered Staff is great and trustworthy. Service Advisor (I'm sorry, I can't remember his name!) was really, really great! Polite, friendly, helpful, answered all my questions and stayed in communication with me as work was being done. Only drawback was there was what I had to surmise was a service technician (Dennis) who was rude to me as I was driving into the parking lot. I had been having a bad day anyway and having him yell at me from within the car he was driving didn't help. The guys at the guard shack intervened and I'm sure something was done, but you can't undo the kind of impression that leaves with people. More

Excellent Good service and has nice waiting area. Everything is quick and less hassle with the processing. Friendly employees and accomodating. The car is good Good service and has nice waiting area. Everything is quick and less hassle with the processing. Friendly employees and accomodating. The car is good to go More

Excellent service Staff is very helpful, friendly and the new bldg is wonderful. I am always made to feel that my business with them matters. Staff is always ready to Staff is very helpful, friendly and the new bldg is wonderful. I am always made to feel that my business with them matters. Staff is always ready to help . More

Exellent Service The service advisor was carefully listening to my concerns about car performance. He promised to look into details. As a result the alignment was don The service advisor was carefully listening to my concerns about car performance. He promised to look into details. As a result the alignment was done on front and rear wheels and synthetic oil was changed. I did not wail too long to get the car back. More

To big to fast Had 7 am appointment. I had to tell advisor at 830 my truck hasn't been worked on yet.when work was supposed to take an hour an half. They took care o Had 7 am appointment. I had to tell advisor at 830 my truck hasn't been worked on yet.when work was supposed to take an hour an half. They took care of me with a rental but my day was lost. More