Woburn Toyota Scion - Service Center

Good people My wire done got stuck between steering wheel and the Collum, needed to replace the cable sub-assy and the same day I got it done. My wire done got stuck between steering wheel and the Collum, needed to replace the cable sub-assy and the same day I got it done. More

Ok job Chaotic and disorganized. No one seems to really know what they’re Doing. Everyone is nice and my service was fast, but I had to state several times w Chaotic and disorganized. No one seems to really know what they’re Doing. Everyone is nice and my service was fast, but I had to state several times why I was there when it should have been in the computer (or remembered the first time I stated it). Again, everyone was very nice but it’s not reassuring to drop your car off when the person you’ve been talking with can’t rememeber why you’re there. Maybe it’s the construction or a newer employee, but attention to detail is important. More

Good customer service My experience this past weekend was one of the better Ones I have had in 15 years. Did not feel pressured. I was not told I needed service for things My experience this past weekend was one of the better Ones I have had in 15 years. Did not feel pressured. I was not told I needed service for things I did not anticipate, as I have in the past More

Complete Satisfaction Both the service person at Toyotacare and Joanne in the service dept were professional, friendly and left me completely satisfied. I look forward to n Both the service person at Toyotacare and Joanne in the service dept were professional, friendly and left me completely satisfied. I look forward to new facility. More

Helpful I have a banging noise at times coming from the back right of my car. The technician drove with me to check it out.. We checked around the outside of I have a banging noise at times coming from the back right of my car. The technician drove with me to check it out.. We checked around the outside of the car and couldn't find any issues. He put it on a lift and could not find the issue. However was determined that it is not a safety issue. I was pleased at this time. If it gets worse I can go back. The technician was very good and patient in trying to resolve the issue. More

Maintenance The service was great andI really appreciated the time my service rep took in order to explain the problem with my rear view mirror and what needed to The service was great andI really appreciated the time my service rep took in order to explain the problem with my rear view mirror and what needed to be done to fix/replace it. More

I had a great experience at Woburn Foreign Motors yesterday. I brought my car in for an oil change, tire rotation, and check up. Everyone was very polite and caring. I was there for a couple of hours that passed I brought my car in for an oil change, tire rotation, and check up. Everyone was very polite and caring. I was there for a couple of hours that passed by quickly...thanks to the comfortable waiting room! When my car was ready, I went to the service desk and was given a detailed description of all the work that was done. That's why I keep going back to to this great service area! More

Great service and experience The whole team was amazing! Kathy went above and beyond! She took care of many issues as if they were her own! They found and fixed issues that previo The whole team was amazing! Kathy went above and beyond! She took care of many issues as if they were her own! They found and fixed issues that previous dealership (braintree) was unable to fix and identify. I'll certainly be going back! More

Charged labor for what was clearly a warranty issue I was disappointed to be charged labor for an issue that was clearly a warranty problem. I purchased my car new from Woburn Toyota, and performed all I was disappointed to be charged labor for an issue that was clearly a warranty problem. I purchased my car new from Woburn Toyota, and performed all recommended services with them. Less than 3 years after purchase it started blowing white plastic flakes from the air vent. I believe this should have been covered by the vehicle's warranty: clearly there was a defective part somewhere in the AC system shedding a plastic coating. The dealer was unable to root cause the problem, and charged me labor for investigating it. I was informed the air filter needed changing (but it was not changed when they serviced the vehicle, on schedule, a couple of months earlier). I asked to see the manager and no one was prepared to go and get her, she was not at her desk. Very dissapointed. More

They diagnosed and fixed our AC & brakes quickly. John stayed in communication through the diagnostic process and explained how the repairs related to the symptoms we reported. The service was comple John stayed in communication through the diagnostic process and explained how the repairs related to the symptoms we reported. The service was completed on time. More