Woburn Toyota Scion - Service Center

Repair of mirror at quote worked perfectly. Came before time scheduled, and told would take two hours. Actually car not touched for an hour and a quarter. Only took 15 min longer than promised. Came before time scheduled, and told would take two hours. Actually car not touched for an hour and a quarter. Only took 15 min longer than promised. One regret was that the touch-up paint I ordered was not in the car as service rep said it would be, but didn’t discover until home. Appears I neither paid for or received the two cylinders of touch -up paint I ordered by phone, confirmed at in-take, and asked about at payment. Delighted inspection went well and new side mirror works perfectly. Tea appreciated too. Magazine selection poor. More

The service staff is extremely helpful every time you come i The service staff is always ready to help no matter what the problem is and they will explain everything to you before beginning the work and they wil The service staff is always ready to help no matter what the problem is and they will explain everything to you before beginning the work and they will help you every step of the way. More

Service Had an oil change and they found 4 other things that needed repair. Will return later for those other repairs due to cost and time it will take. Had an oil change and they found 4 other things that needed repair. Will return later for those other repairs due to cost and time it will take. More

Somewhat inconsistent service. My wife and I used to be consistently happy with the service at Woburn Toyota - we felt comfortable taking both our cars there for maintenance and rep My wife and I used to be consistently happy with the service at Woburn Toyota - we felt comfortable taking both our cars there for maintenance and repairs. However, over the last year or so our experiences have been mixed - long waits for service (even when booked in advance), incorrect billing, a flat tire caused by driving on the property while it is under construction (which we had to pay to have repaired instead of the plug being performed complementary), difficulty getting through to a representative on the phone, and poor follow-through on repairs are some of the challenges we have faced. We’re not ready to give up on Woburn Toyota because some of the service reps are very good and the location is convenient for us. But we hope that the dealership can improve the consistency and get back to the way it was before. More

wait too long; dispatcher arrogant. Recently had front and rear complete brake job, plus replacement of right rear caliper. (Spent $900.00!) Brakes squealed all winter while I was in Flo Recently had front and rear complete brake job, plus replacement of right rear caliper. (Spent $900.00!) Brakes squealed all winter while I was in Florida. Made appointment, waited two hours (gee, how long would it be with no appt?). Dispatcher wanted to convince me that squeal was due to my selection of non Toyota parts, before anybody looked at it. Also was never told up front that this might happen. Was only told this would be a less expensive option, when I complained about price. After looking at car, mechanic said there was some rust on parts which he tried to scrape off. Dispatcher said I hadn't driven it enough (huh???) squeal started two weeks after work was done, just before I went to FL for winter and continued throughout my stay! Place is still under construction and looks filthy and is not particularly pleasant to spend 2hrs. there for simple complaint. More

Airbag recall Went in to have the "Airbag recall" taken care of. They found I needed ball joint replacement, which I had done. I always rely on them to fix things Went in to have the "Airbag recall" taken care of. They found I needed ball joint replacement, which I had done. I always rely on them to fix things before they actually break. More

awesome friendship Anthony went above and beyond to make sure that our new car was perfect. He also related to great service to Mike when he was not in. John was helpf Anthony went above and beyond to make sure that our new car was perfect. He also related to great service to Mike when he was not in. John was helpful in getting documents quickly when we needed them thanks to all of you. In the future I would like to deal with these gentlemen More

Good experience with helpful service manager Overall experience is excellent with helpful staff. The staff looks for optimal fixes to contain the cost increases. Service staff also returns the ca Overall experience is excellent with helpful staff. The staff looks for optimal fixes to contain the cost increases. Service staff also returns the call and inform me the service status. More

Problem remains the same Entune system keeps shutting down and rebooting, on average of every ten minutes. Company 800 advisor recommended software update. Not able to keep sy Entune system keeps shutting down and rebooting, on average of every ten minutes. Company 800 advisor recommended software update. Not able to keep system operating for required update. Took vehicle to service department. They advised after 90 minutes that update was completed. Left dealership and system shut down and rebooted within 2 miles of dealership with note advising that software not up to date. Very disappointed. More

Great service. Show they really care about their customers Team always keeps me aware of potential issues. Always very friendly. Even to the point to tell you someone will be with you shortly if you are waitin Team always keeps me aware of potential issues. Always very friendly. Even to the point to tell you someone will be with you shortly if you are waiting in line. Makes your presence feel acknowledged which can be important. Great attitude on all of the team. Shows team unity, that there is a good hiring and training process and people enjoy their job. More