Woburn Toyota Scion - Service Center

A bad situation turned to good Jason was great. Very energetic. I appreciated the way he treated me. In particular when the original price quote came out really high he sought cl Jason was great. Very energetic. I appreciated the way he treated me. In particular when the original price quote came out really high he sought clarification for me. Then Mike stepped in and did a great job of offering alternatives. In the end the calipers and rotors on my brakes were able to be reconditioned instead of replaced. This saved me a lot of money and allowed me to afford the repair that same day. This experience could have gone the other way with me leaving upset from getting such a high quote (almost $2k). Instead these two fantastic employees turned the situation around. I walked out 4 hrs later as a satisfied customer. Thank you Jason and Mike! More

Service representative Victor was very friendly, polite and most importantly very knowledgeable about area of his expertise. I will recommend this Toyota dealer and service Victor was very friendly, polite and most importantly very knowledgeable about area of his expertise. I will recommend this Toyota dealer and service center to any one without any hesitation. Thank you victor Pena for your great customer service. More

Express Service Consultant My recent visit to Woburn Toyota was exceptional. Service Consultant, John Russo was thorough, polite and knowledgeable. John took the time to exp My recent visit to Woburn Toyota was exceptional. Service Consultant, John Russo was thorough, polite and knowledgeable. John took the time to explain in detail the services which had been rendered to my vehicle. He explained exactly what had been done and reviewed the details with me. He also took the time to schedule my next appointment. John's demeanor was professional in every way. I will look for him when I return for my next service. More

Great Service, Friendly Staff The entire staff is extremely friendly - most notably Victor Pena. They are humorous, accommodating and a pleasure to work with. The extra amenities ( The entire staff is extremely friendly - most notably Victor Pena. They are humorous, accommodating and a pleasure to work with. The extra amenities (including wifi, coffee and treats) make coming into Woburn Toyota for service a pleasurable experience. More

Great service John was great he was friendly,easy to talk to and professional. I live closer to another Toyota dealership but still drive from Revere to have my car John was great he was friendly,easy to talk to and professional. I live closer to another Toyota dealership but still drive from Revere to have my car serviced in Woburn. Always great customer service. More

Woburn Toyota Always Helpful and reliable John Russo was exceptionally helpful with a recent service issue. He represents the Dealership very well and I would certainly recommend him and the D John Russo was exceptionally helpful with a recent service issue. He represents the Dealership very well and I would certainly recommend him and the Dealership. More

Perfect service Went in without an appointment for routine service and was out in an hour. Victor and the techs couldn't have been more courteous or helpful. My Lexus Went in without an appointment for routine service and was out in an hour. Victor and the techs couldn't have been more courteous or helpful. My Lexus dealer's coffee and munchies are better, but Woburn's service is more efficient so I'll get service here and breakfast elsewhere. More

20K Service/Oil Change We were greeted in the parking lot. Our scheduled appointment started on time (as far as I know). The have a nice waiting area with water, coffee, etc We were greeted in the parking lot. Our scheduled appointment started on time (as far as I know). The have a nice waiting area with water, coffee, etc. The TV station was kind of trashy, maybe they could find another channel to leave it on? Everyone at the desk was very friendly. John was careful to emphasize when our Toyota Care is expiring and to schedule the next service before it does. More

Great staff, great service I was on my way to take my car in for maintenance when my son realized that I was overdue for my inspection. When we got there, everyone was very hel I was on my way to take my car in for maintenance when my son realized that I was overdue for my inspection. When we got there, everyone was very helpful and friendly. They took care of my car and my inspection without a hitch. One of the things I love about going to Woburn Toyota for service is that the staff is always willing to take the time to explain things to me. This is the first car I've ever bought on my own, and so I asked Jason (Cutter) to approach this from the standpoint of "Auto Maintenance for Dummies". He was more than kind, very personable and had a great sense of humor. Rather than talking down to me, he took the time to explain things and offered to answer any other questions I might have. Everyone at Service comes across as trustworthy, patient and willing to help, something that is, sadly, not the case in many service centers nowadays. I was very impressed with the service I received. More

Scam Artist was quoted over the phone for replacing the brake pads, rotors and calibers for $1100 asked if that included parts they said yes. They said bring in t was quoted over the phone for replacing the brake pads, rotors and calibers for $1100 asked if that included parts they said yes. They said bring in the car and we will give you a free brake inspection. Brought the vehicle in left it there they called and said we had to replace those parts said it was $1170.00 I said okay went there to pick it up they told me the total was $1773.51 had no choice but to pay cause they already did the work. Will never recommend them to anyone More