Wolfchase Honda - Service Center

Disappointed at the Quality of work! Dropped my car off for rims replacement on 3/6/19. After picking up my car, I was on the expressway and heard a knocking noise! As I continued to dri Dropped my car off for rims replacement on 3/6/19. After picking up my car, I was on the expressway and heard a knocking noise! As I continued to drive, my car started to shift and shake. I pulled over to check to see if I had a flat tire! There wasn’t a flat tire. I contacted Honda to discuss the issue I was experiencing! Mario from the service department asked if I could come back to Honda! I informed him that I didn’t believe that I could make it back. He directed me to get off on the next exit and visit a Midas! Once I arrived to Midas, one of the service reps came out to assist and showed me what the issue was! My front left tire/rim was not secure! There was a missing lug nut and the others were not even tighten or secure! The rep mentioned that I was lucky! I could have lost a tire and had an accident! This situation could have been fatal! I am highly upset! More

Thank you so much! Tony and Taylor always provide excellent service. I know I can trust them with my vehicle! Thank you, guys, so much! Also, thank you to the entire sta Tony and Taylor always provide excellent service. I know I can trust them with my vehicle! Thank you, guys, so much! Also, thank you to the entire staff for your constant friendliness. Because I use my own vehicle for work and build miles very quickly, my car needs routine maintenance more often than most. I can, therefore, attest to the consistency of the service of the Wolfchase Honda staff. More

IT WAS A GREAT.MR. ALEXANDER TOOK CARE OF EVERYTHING FOR ME. I GAVE THE RATING BECAUSE I DID NOT HAVE TO WORRY ABOUT ANYTHING AND THE TIMING WAS GOOD.MR.ALEXANDER KEPT ME INFORM ON WHAT WAS GOING ON. I GAVE THE RATING BECAUSE I DID NOT HAVE TO WORRY ABOUT ANYTHING AND THE TIMING WAS GOOD.MR.ALEXANDER KEPT ME INFORM ON WHAT WAS GOING ON. More

Awesome Service was fast and friendly, From the time i pulled up to the service center to the time i was handed my keys everyone was great and Dexter keeps m Service was fast and friendly, From the time i pulled up to the service center to the time i was handed my keys everyone was great and Dexter keeps me very informed on what is needed for my car to continue to run at its best. More

Service person was very good and estimated my wait time well My van had about 31,000 miles on it and a transmission fluid change was recommended at a cost of $115. Since I have a 3 year or 36,000 mile warranty My van had about 31,000 miles on it and a transmission fluid change was recommended at a cost of $115. Since I have a 3 year or 36,000 mile warranty and owned the van for only 27 months, shouldn't a maintenance item like this be covered under the warranty. In addition, every 30,000 miles seems excessive. More

Car ignition key issue The key to my 2010 Accord was jammed in the ignition switch and would not come out. The repair required a new locking system be installed in the stee The key to my 2010 Accord was jammed in the ignition switch and would not come out. The repair required a new locking system be installed in the steering column. I received only one key to the new lock instead of the two keys I previously used. I was told I’d have to buy another one if I wanted a second key. Also was told I’d have to buy another valet key if I wanted it ... another $125-$150. How ridiculous is that. You don’t issue single keys when you buy a car. I had just recently spent $28500 (paid cash I might add) to purchase a new 2919 Insight at this dealership and this is how I am thanked?!?! Give me a break. Needless to say, I was extremely displeased with how I was treated by the personnel at the payment counter and basically will take my car buying business to another brand in the future. Your poor service policies just lost you a customer that, up until yesterday’s fiasco, was planning purchase a new Accord. You can kiss that sale goodbye. More

Ask for Dexter--you won't be disappointed! Dexter has been my service advisor for many years on two different Honda vehicles. Dexter's outstanding customer service and professionalism is the re Dexter has been my service advisor for many years on two different Honda vehicles. Dexter's outstanding customer service and professionalism is the reason for my loyalty to Wolfchase Honda. I bought my current vehicle from Wolfchase Honda primarily because of Dexter. I've always been treated as a close friend, and never like a number. More

In and Out Oil Change John was incredibly friendly and good at his job, my wait wasn’t more than 45 mins. He was helpful in that he had it so that I wasn’t waiting all day. John was incredibly friendly and good at his job, my wait wasn’t more than 45 mins. He was helpful in that he had it so that I wasn’t waiting all day. More

very fiendly and very cooperative The person who helped me was vey friendly and cooperative . I think his name is Kenneth, he explaned evrything they did on my car in details in a vey The person who helped me was vey friendly and cooperative . I think his name is Kenneth, he explaned evrything they did on my car in details in a vey quiet way , he was a very nice person . . More

The What’s Happening Team Very attentive staff with comfortable waiting room. Let’s not forget about the refreshments . Love the tea, coffee and sweets. You guys are on point. Very attentive staff with comfortable waiting room. Let’s not forget about the refreshments . Love the tea, coffee and sweets. You guys are on point. And I love my Honda. More