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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,747 Reviews

3,747 Reviews of Wolfchase Honda - Service Center

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April 03, 2018

Always excellent service. Dexter is very professional. Dexter Alexander is an excellent service tech. He is very knowledgeable and supportive. He provides clear and concise information and answers questi More

by SNPRATCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Apr 03, 2018 -

Wolfchase Honda responded

On behalf of all of us at Wolfchase Honda, I would like to thank you for sharing this great review about our dealership and most specifically about Dexter! We are thrilled that you enjoy working with Dexter, as we do realize that he is always professional and efficient and always works with a positive attitude. I will be sure he gets a copy of your review. We truly appreciate your patronage and we look forward to serving you again.

April 03, 2018

Oil change and tire rotation The gentleman I worked with was very friendly and knowledgeable. It was much easier than usual to get my CRV serviced. I will definitely be returning More

by AMY.MCDANIEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lea Lawrence
Apr 03, 2018 -

Wolfchase Honda responded

Amy, we're happy to hear that your service experience was easy and stress free. We strive to provide experiences like yours to each and every customer that gives us the opportunity to service their vehicle. We look forward to working for you again.

April 03, 2018

Awesome This young man was professional. He greeted us with a smile and went on to tell us how long we had to wait on the oil change. More

by JOYCEBARR
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Alexander
Apr 03, 2018 -

Wolfchase Honda responded

Joyce, we appreciate you taking the time to leave positive feedback about your recent experience with our Service Department. It's wonderful to hear that you were greeted with a smile and well taken care of. We appreciate your business and look forward to serving you again.

April 02, 2018

Excellent Customer Service I always receive excellent customer service from any employee that I interact with weather it's speaking or conducting business. I love my Honda ridg More

by MACMALL12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skyler in the service department
Apr 03, 2018 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your service business. We realize you have many choices as a consumer, so we truly appreciate your patronage. I'm happy to hear that Skyler provided you with another great service experience and we look forward to serving you again.

April 02, 2018

ALWAYS GREAT SERIVICE!!! The staff is always nice and friendly I've been coming to this location for years!! Its always nice to come in and see the same faces Mr. Dexter is al More

by KIARA_DEBERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Apr 03, 2018 -

Wolfchase Honda responded

Kiara, thank you for your loyalty to our dealership and our service department. It's always great to hear comments like yours from long time customers. Dexter is always very pleasant, upbeat and awesome, just like you said. He has been with us for a long time and always goes above and beyond to provide truly exceptional service to all of our customers. We appreciate your business and look forward to serving you again.

April 01, 2018

Nice staff The staff is polite when you enter the service area. I appreciate the comfortable waiting area too. I wish they would wash and vacuum your vehicle be More

by TERAWEAVER
Recommend Dealer
Yes
Employees Worked With
Robert
Apr 03, 2018 -

Wolfchase Honda responded

Tera, thank you for taking time out of your day to leave a review regarding your most recent visit to our Service Department. It's disappointing to hear that your car did not get vacuumed out for you, every vehicle is supposed to be vacuumed before it is returned to the customer and every customer is supposed to receive a car wash voucher at check out. I will do some checking into your service and see if I can find out what happened and let Robert know as well. We truly appreciate your business and look forward to serving you again.

March 31, 2018

Great Experience with the service department! Always so helpful and friendly- not too pushy but want to help the customer. It must be the great leadership from Abdul! More

by KEVINOVERCASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dexter in service
Apr 03, 2018 -

Wolfchase Honda responded

Thank you for your 5-star review. It's great to hear that Dexter provided you with a friendly and efficient service visit. Abdul has been with us a long time and is a very valuable member of our Dealership Team. We appreciate your patronage and look forward to serving you again.

March 31, 2018

Excellent customer service Excellent service, excellent stuffs and everything, complimentary snacks, well managed service, on time as said, cleanness, cleaned car inside, washed More

by VISHALSHYAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 03, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your service needs. It's great to hear you enjoyed all the complimentary amenities and services. We strive to provide our customers with a comfortable waiting area and a quick and efficient service experience. We appreciate your comments and we look forward to serving you again.

March 30, 2018

Honda Routine Maintenance It was time for an oil change, plus my tire pressure indicator was glowing. I arrived at 4:45 PM, 75 minutes before closing. No one seemed to be conce More

by MBDOG7CAT4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Taylor
Mar 30, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent service needs. It sounds like Robert did a great job taking care of your needs and keeping you informed of our progress and the vehicle's needs. Regarding the phone charger, there is normally a battery set up in the waiting are specifically for this purpose that has connections to all types of phones. I don't know why it wasn't set up during your visit, but I'm glad to hear you found a place to charge it while you were here. Again, thank you for your business and we look forward to serving you again.

March 30, 2018

expensive labor labor is too expensive there should be a bigger discount if you spend a lot for services. but service is good. the last time my friend check my break More

by jbeltran357
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
skylar
Mar 30, 2018 -

Wolfchase Honda responded

Thank you for taking time to share your comments regarding your most recent service experience. We take pride in using only Genuine Honda Parts in our service department and we are the only Honda Service Department in the city that uses Genuine Honda Parts, we also provide service by Honda Certified Trained Technicians so that our customers receive only the highest quality service while in our dealership. I realize that it seems the labor should not be higher than the cost of the parts, but sometimes it takes a longer period of time to make a repair and that is how the labor is calculated and charged. We truly appreciate you giving us the opportunity to service your vehicle and hope you continue to trust us to provide you with a top quality service.

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