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Wolfchase Nissan - Service Center

Bartlett, TN

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1,855 Reviews

1,855 Reviews of Wolfchase Nissan - Service Center

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May 05, 2021

Room for customer interaction improvement even when things are busy and maybe stressful. We all have bad days, but shouldn’t pass along to others More

by steve.averyj@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
May 05, 2021 -

Wolfchase Nissan responded

Thank you for your candid feedback, we love to hear from our customers good or otherwise. I understand your frustration and totally agree with you. On behalf of our entire team, I apologize for your negative experience. I will pass you comments along to both our Service Director and our Service Manager so they may coach our team on this issue in their next meeting. We value your business and your opinion.

May 04, 2021

It was a pleasant experience, I will be definitely returning for Mt next visit. It wasn't a long wait and even more glad we were spread out More

by ANDREAPHASSELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Daher
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Wolfchase Nissan responded

Thanks, Andrea, for your recent service visit, we value your business. I'm pleased to hear that your visit was efficient and pleasant and that you enjoyed the distance between customers. We look forward to serving you again.

May 03, 2021

Taken my Daughter 2013 JX Infiniti to have oil changed and transmission fluid checked, Jessica called and said couldn’t check fluid, would have to flush transmission to check, that’s not true, said air fi More

by S.Gordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Ramirez
May 07, 2021 -

Wolfchase Nissan responded

It is so unfortunate that we did not meet your expectations in the service department. Please reach out to Brittany Walton at 901-255-3828 and allow her to help get this matter rectified for you. We value you and your business at Wolfchase Nissan and will exhaust every effort to gain both your trust and your business again.

May 02, 2021

Great and friendly service. Fast and efficient. Will definitely always come back for service. I really appreciate the fact that I was in and out on a Saturday morning before work. More

by WRIGHTKANNESHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Wolfchase Nissan responded

Thanks, Kannesha, for choosing Wolfchase Nissan for your recent service needs, we truly value your business. We're happy to hear everything went great for you on Saturday and you found our team to be friendly and efficient. We look forward to serving you again.

May 02, 2021

Best experience I’ve ever had at a dealership. Staffed with very friendly people. Every time I go there for service, it get completed in a very short time. More

by NissanDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Robinson
May 05, 2021 -

Wolfchase Nissan responded

Thanks for taking the time to leave such amazing feedback. This is the type of feedback we strive for - "best ever". We truly appreciate your loyalty and look forward to serving you again.

May 02, 2021

Listening carefully to service needed and I was very appreciative that he was very attentive and with great customer service that my car service needs More

by PAULINENEAL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Wolfchase Nissan responded

Pauline, thanks for taking the time to leave feedback regarding your recent visit to our Service Department. I'm happy to hear that you found our team to be attentive to your needs and that they were also providing great service throughout your visit. I will pass your comments along to them, so they know their hard work is appreciated. We value your business and look forward to serving you again.

May 01, 2021

My last visit I had to have a part replaced. My service writer was very helpful in getting everything written up fast and me over to the rental department where Drew had me taken care of in no time flat wi More

by Aalberson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew,
May 05, 2021 -

Wolfchase Nissan responded

It's wonderful to hear that your last visit to our Service Department was so impressive and that you were taken care of in a quick and efficient manner. I will be sure to pass your comments along to our entire service and rental teams so they know their hard work is appreciated. We value your business and look forward to serving you again.

May 01, 2021

The young woman who assisted me was very helpful and gave me a thorough review of what was needed for my 60,000 mile service. More

by RRNICHOLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unfortunately I don’t recall her name.
May 05, 2021 -

Wolfchase Nissan responded

Thanks for your amazing feedback and for choosing Wolfchase Nissan for your recent service needs. We value your business and your opinion.

April 29, 2021

The dealership provided excellent service for us. The work was performed in a timely manner. I like the service dept hours. I use them for all my services More

by tleggett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Wolfchase Nissan responded

Wow, thanks for the amazing feedback. We appreciate your loyalty more than you know. It's great to hear that your recent service visit was an excellent one and we look forward to serving you again.

April 28, 2021

This shop performed unneeded and expensive work on my Murano. The primary motive appears to be high dealership profits not customer service. This is why dealership shops are not trusted. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Hargrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Robinson
May 10, 2021 -

Wolfchase Nissan responded

Dave, please give our customer relations team a call at 901-255-3828. We'd love to discuss the services we performed for you in detail and see how we can rectify any miscommunications or misunderstandings as it pertains to your service visit.

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