I have been with this dealership for over 8 years. No other service center has touched my car sine I bought it there new. Going forward however, for the simple stuff, I will look elsewhere. I sat in the waiting room for over 3 hours waiting for an oil change, and that is with an appointment! I was told when I arrived that I would be ahead of every one that didn’t have an appointment, but what I wasn’t told is that even those that have an appointment would still wait 3 hours. If I had known, I would have simply reschedule for another time. They were obviously short handed, I understand but not communicating that is not excusable.