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Wolfchase Nissan - Service Center

4.7

411 Lifetime Service Reviews

2956 N Germantown Rd, Bartlett, Tennessee 38133

411 Reviews of Wolfchase Nissan - Service Center

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November 20, 2018

"This Service Center is Just Too Busy"

- CW246

I have been with this dealership for over 8 years. No other service center has touched my car sine I bought it there new. Going forward however, for the simple stuff, I will look elsewhere. I sat in the waiting room for over 3 hours waiting for an oil change, and that is with an appointment! I was told when I arrived that I would be ahead of every one that didn’t have an appointment, but what I wasn’t told is that even those that have an appointment would still wait 3 hours. If I had known, I would have simply reschedule for another time. They were obviously short handed, I understand but not communicating that is not excusable.

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Recommend Dealer
Yes
Employees Worked With
Diane Burch
Nov 20, 2018 -

Wolfchase Nissan responded

Thank you for taking the time to provide feedback about your recent visit to our Service Department. I'm so sorry to hear that your experience was less than acceptable. You are absolutely correct, they should have communicated the wait time to you at the time of write up and 3 hours for an oil change is unacceptable. I have forwarded your comments on to our Service Director so that he may discuss it with those employees involved. If you could please privately respond to me, I would like to send you a complimentary Oil and Filter change for your inconvenience. We appreciate your business and hope that you will give us another opportunity to serve you better.

November 19, 2018

"Always fast good dependable service!"

- aantwine2

Always fast good dependable service! That's why I continue to go there. Always fast good dependable service! That's why I continue to go there.

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Recommend Dealer
Yes
Employees Worked With
Diane
Nov 20, 2018 -

Wolfchase Nissan responded

Thank you for your patronage and your loyalty. We strive to provide truly exceptional service, so it's very rewarding to read your comments. We appreciate your business and look forward to serving you again.

November 18, 2018

"Great service "

- TAMMY.BEARD

Nothing to add. Had a great experience. They checked all that I ask them to no questions. They did not pressure you into getting the recommandations.

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Recommend Dealer
Yes
Employees Worked With
Vanessa sold me the car in 2016
Nov 20, 2018 -

Wolfchase Nissan responded

Tammy, thank you so much for your business and for taking time to leave such great feedback. I'm so happy to hear that you had a great experience with our Service Team and we look forward to serving you again.

November 18, 2018

"Service"

- MLEWIS76

I didn't receive a call when my service was completed, I had to call at 5 and the service department was closed. Bad look

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dianne
Nov 20, 2018 -

Wolfchase Nissan responded

Thank you for choosing Wolfchase Nissan for your recent vehicle service. I'm sorry to hear that the communication was lacking and that we were closed by the time you called to check on your vehcle. You are absolutely correct, someone should have called you to let you know when your vehicle was ready for pick up and obviously we dropped the ball. I have forwarded your comments to our Service Manager so that he can discuss this issue during the next team meeting. I apologize for the inconvenience and certainly appreciate you bringing it to our attention so that we can take the proper measures to assure this doesn't happen again. We appreciate your patronage and hope that you will give us another opportunity to provide you with truly exceptional service.

November 18, 2018

"They are quick and try hard"

- AIMEENICOLETTE

They are quick and try very hard. They are a bit overpriced but coupons and specials along with the 24 point inspection make it reasonable. The waiting room has WiFi, coffee, water, snacks in the am. Good seats, tv, coffee bar... So time goes by quickly.

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Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 20, 2018 -

Wolfchase Nissan responded

Thank you for trusting Wolfchase Nissan with your recent service needs. I'm pleased to hear that you enjoy our coupons as well as our complimentary amenities provided. We truly appreciate your business and look forward to serving you again.

November 17, 2018

"Excellence "

- DURANDURAN38141

Tiffany did a great job explaining the things that needed to be done to my car. This was the best experience I've had at Wolfchase Nissan.

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Recommend Dealer
Yes
Employees Worked With
Tiffany Cartwright
Nov 20, 2018 -

Wolfchase Nissan responded

Thank you for choosing Wolfchase Nissan for your recent service needs and for taking time out of your day to provide feedback. I'm pleased to hear that you had an excellent experience dealing with Tiffany and that you found her communication to be excellent. We appreciate your business and look forward to serving you again.

November 16, 2018

"Love the service dept with Wolfchase Nissan"

- Letmecleanyourteeth

I brought my truck in because the heater was not working and there was a very loud fan noise coming from under the hood.. needless to say Danny Meadows and Bryan Morrow found the problem and had me all fixed up and ready to go by noon the next day. Bryan, specifically, went way above his job description to make sure my truck was in excellent working condition so that my kids and I would not be freezing with winter arriving. Bryan even offered to help me with transferring my children’s carseats into my rental. I will say I never have a bad experience when I have to bring one of our vehicles in because I know that we will be taken care of but this particular visit rises above the rest since no one else could find out what was going on with my truck and Bryan took the time inspect every inch of my vehicle to ensure my kids and I were safe and had heat. When I arrived to pick up my truck the next day I did not get to thank Bryan so I would like to give him a big THANK YOU in this review. :) Also, i would like to add Drew Faulkner. Drew was extremely busy on this particular day but he did not let that affect his customer service towards me. He took time to make sure I was in a nice rental vehicle while my truck was being serviced and had me out the door quickly so I was not late picking up my kids. This was my first time ever having to use the rental dept at Wolfchase Nissan and if I ever need a rental in the future I will definitely be returning my business to these hard working and honest individuals. Wolfchase Nissan always gets recommendations from me!

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Recommend Dealer
Yes
Employees Worked With
Danny Meadows , Bryan Morrow , and Drew Faulkner
Nov 20, 2018 -

Wolfchase Nissan responded

Thank you so much for your wonderful review. I am so happy to hear that Danny and Brian took the time to diagnose the issue and get you fixed up for the winter. Brian has been with us a long time and, just like you said, he is very dedicated to servicing our customers to the best of his ability and I will pass along a copy of your amazing review to him. I also want to thank you for your great comments about our Rental Department. Drew and James do an awesome job and it's great that your recognized Drew. He will also get a copy of your comments. We truly appreciate your business and look forward to serving you again.

November 15, 2018

"Vehicle service"

- J56712

Environment and service was great. I was kept updated on service to vehicle. As of this date and time the heating in my vehicle is working great.

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Recommend Dealer
Yes
Employees Worked With
Meme Cleaves
Nov 20, 2018 -

Wolfchase Nissan responded

Thank you for choosing Wolfchase Nissan for your recent service needs. I'm pleased to hear that you had a great experience and enjoyed the overall process, We truly appreciate you business and look forward to serving you again.

November 11, 2018

"Great Service"

- Nissan 4 Life

Very satisfied! Great service! My number one dealership for Nissan! Always friendly, reliable and very professional service! I wouldn’t buy anywhere else! Highly recommended!

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Recommend Dealer
Yes
Employees Worked With
John Burnett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Fred Mack
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Wainscott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 20, 2018 -

Wolfchase Nissan responded

Thank you so much for your 5-star rating and for taking the time to leave one for our dealership. I'm pleased to hear that you have always been satisfied with the service provided by our team and appreciate your loyalty. We look forward to serving you again.

November 11, 2018

"Excellent service"

- FOCUSEDLPN29

Even with computer problems my service experience was great. David Fenton was amazing. He made sure my car was taken care of and gave me a discount because of the wait. I will definitely recommend him to family and friends.

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Recommend Dealer
Yes
Employees Worked With
David Fenton
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