Spartan Toyota

This place has become an absolute scam. I brought my car in due to a dead TPMS sensor. Upon arrival, after telling them I believed that it was the sensor causing the issue, but not knowing I brought my car in due to a dead TPMS sensor. Upon arrival, after telling them I believed that it was the sensor causing the issue, but not knowing which sensor it was (as each tire has its own), I was told there would be a $170 diagnostic fee. After waiting about an hour, they sent me a text with a new invoice. There was no inspection report or information other than "General concern $437" and "diagnostic fee $170". I talked with the service advisor who then told me two of my sensors were out, and that the diagnostic fee no longer goes towards the repair costs as it had done previously in the past. So to get 2 sensors replaced I was looking at a bill of $607 in total. I called around and found the place next door was able to do it for $65 per sensor and a 6 year garuntee. So I declined the service, and despite getting nothing done, I was still made to pay $197 for the diagnostic fee ($170) and $25 "misc" (when I asked I was told it was a fee for dirty rags and other things on the service floor). I asked what sensors were out, and the guy checking me out couldn't tell me (nor was he going to tell me despite having just paid $200 for such information), had to go back and ask, and then told me the wrong information (when I went to the other place, who took 2 seconds and scanned it for free, told me different from what the Toyota guy had). I want to emphasize that to scan the sensors they simply have to hold up a small device to the tire and it scans it automatically. There is no labor other than crouching down to hold the device next to the tires. So the $200 price tag for literally nothing was absolutely unnecessary and a cash grab. I am a student at MSU, and have brought my car here several times in the past for basic maintenance/specific concerns, everytime in the past the diagnosis fee has either been waved or gone towards the repair costs. I would not recommend anyone go here unless you are looking to burn a hole in your pocket for nothing in return. More

The salesman todd help us alot and he was really helpful. I would suggest anyone to go and buy a car from him I would suggest anyone to go and buy a car from him More

Great service very friendly. Mike was a great person to help this great time user. Mike was a great person to help this great time user. More

Had our car in for its required maintenance and everyone was courteous and friendly. It did not take long and pictures were taken of the work accomplished. Had not seen that before but was a pleasant surpri was courteous and friendly. It did not take long and pictures were taken of the work accomplished. Had not seen that before but was a pleasant surprise. We have purchased our last four cars from Spartan Toyota. More

Courteous and attended to my specific needs. Diagnosed problem with engine, offered solution and responded immediately to correct the problem. Very satisfied with Mike for taking care of my very Diagnosed problem with engine, offered solution and responded immediately to correct the problem. Very satisfied with Mike for taking care of my very immediate needs for a distant out of town traveler. Thanks. More

Very polite, very accommodating and service was exceptional! Wait wasn’t long and waiting area is very clean. exceptional! Wait wasn’t long and waiting area is very clean. More

Deborah was very helpful. She answered my questions to the best of her ability and knowledge, and sought answers from others immediately when she couldn't answer one. She ment She answered my questions to the best of her ability and knowledge, and sought answers from others immediately when she couldn't answer one. She mentioned extra packages but didn't push them, allowing me to decide for myself. That was my experience: knowledgeable expertise and room for me to decide what I want and need. I highly recommend Spartan Toyota. More

Service department is amazing! They are quick and Informative and do good at holding the scheduled appointment. They are quick and Informative and do good at holding the scheduled appointment. More

The service at Spartan Toyota has gone downhill over the last few years. It take 2.5 hours to get a simple oil change and tire rotation. I won’t be buying another vehicle from here solely based on the serv last few years. It take 2.5 hours to get a simple oil change and tire rotation. I won’t be buying another vehicle from here solely based on the service center and am looking for other options for a simple oil change. What happened to the service center at Spartan, once great but now terrible. More

Spartan Toyota serviced my car yesterday and they found some things that needed to be fixed. I was very thankful for them to find and replace the battery and the battery arm that was in very bad shape. I w some things that needed to be fixed. I was very thankful for them to find and replace the battery and the battery arm that was in very bad shape. I won’t have to worry about getting stuck somewhere with a dead battery. Thank you for always talking to me about what needs to be fixed and no pressure about anything. I really appreciate it and thank you David for reaching out for me to thank you. We bought this car brand new from Spartan Toyota More