Wondries Toyota

I worked with a guy named Angel. Horrible service. Every time I asked him for a final "out the door price" he would stop responding. He did it two days in a row. I'm on my third day Horrible service. Every time I asked him for a final "out the door price" he would stop responding. He did it two days in a row. I'm on my third day waiting for his response. Also they tried to mark up my car by 9k! I said it's too much so they put it down to 5k but that's still ridiculous. Don't go here, they'll take advantage of you and lie and trick you. More

The entire team was so helpful and knowledgeable! They took time to listen to my concerns and look for the problem. They took time to listen to my concerns and look for the problem. More

Took too long for the services. Did not receive a call back as said when done. Have to check it myself. 2021 checked on battery needed replacement now the battery is ok. Why there w Did not receive a call back as said when done. Have to check it myself. 2021 checked on battery needed replacement now the battery is ok. Why there was conflicting diagnostic!!! More

The facility is new and the waiting area is very comfortable. Staff is friendly and professional. comfortable. Staff is friendly and professional. More

very friendly, explained everything to me so I understood the process. Service was fast and efficient. the process. Service was fast and efficient. More

Contacted Wondries explained my problem, service rep extremely helpful, Nelson guided me through the entire ordeal. On his day off, he text me and follow-up on my situation. Throughout this whole 3 week extremely helpful, Nelson guided me through the entire ordeal. On his day off, he text me and follow-up on my situation. Throughout this whole 3 weeks or so, he kept me abreast of my status. When he was not available, he. asked me to keep in touch through John and John introduced me De-Wu. So overall, service was excellent. Thank you for making this matter a painless ordeal. More

Horrible Experience! !! If it was possible to not leave 1 start.. I wouldn't! To start off the sales people here look at you with the dollar sign all over your head! You c !! If it was possible to not leave 1 start.. I wouldn't! To start off the sales people here look at you with the dollar sign all over your head! You can tell they are only in it for their commission! We wanted to leave the dealership and someone else back stopped us from leaving.. well duh for his commission.. We ended up getting a 29k car for over 43k!! With TIER 1 credit!! Abigail, the finance manager put service contract, pre-paid maintenance, gap and wheel and tire protection!! When I didn't want any of these stuff. She basically said it came with the car and bumped up my payment. I asked how the service contract worked.. she said it was extended warranty for when after my manufacture warranty expired.. that cost an additional 4k!! Well guess what ! I am still covered under factory warranty and I am getting rid of this car BECAUSE they told me it came with incorporated GPS AND it doesn't!!! I asked for a refund for all of those extra things she put and they are only refunding me half of what I purchased it for!! THIS DEALER IS A SCAM!!!! AVOID GOING HERE !!!! THEY JUST WANT YOUR MONEY AND THEY DO NOT CARE ABOUT YOU BEING PROTECTED!!! I PURCHASED A NEW CAR 2023 LEXUS AND WALKED OUT WITH A LOWER PAYMENT THEN WHAT I WAS PAYING ON A TOYOTA!!!! STAY AWAY ! AND THERE PEOPLE NEED FURTHER MORE TRAINING.. HOW DO THE SALESPEOPLE NOT KNOW THE TRIMS OF VEHCICLES THEY SALE?!!! STAY AWAY ! STAY AWAY! GO TO ANY OTHER TOYOTA!! IVE PURCHASED 4 TOYOTAS BEFORE THIS AND NEVER FELT SO SCAMMED AS I FELT HERE More

I bought two Toyota Corolla cars over a period of 23 years and had never failed a smog check. Due to Covid situation I rarely used my 2010 car in the last two years (less than 20,000 miles), and for th years and had never failed a smog check. Due to Covid situation I rarely used my 2010 car in the last two years (less than 20,000 miles), and for the first time the car failed the biennial smog check ("OBD II Monitor Not Ready") not just once, but four times. As my registration would expire in a few days, desperately, I went to Wondries Toyota Alhambra yesterday and talked to Mr. Di Wu, who listened to me and answered every question with great patience and clarity. Mr. Wu said he would perform the inspection of my car converter and oxygen sensor, and also a professional freeway drive cycle procedure.  Abel, a young, polite, and diligent technitient, would take care of the procedure. As my car had to stay overnight, and I had no transportation to go home, Mr. Wu (so grateful to him for his kindness and professionalism) arranged for Abel to drive me home before he went on the freeway to do the procedure. I had a small chat with Abel on the ride home. I asked him whether he liked this job, and I saw his eyes light up with a big smile and said yes he loved this job very much ( a young man will achieve a lot ahead with such passion and enjoyment for his job). Yesterday evening,  Mr. Wu called me and said my car was ready to be picked up the next day. Both the car converter and oxygen sensor turned out to be fine (or I had to pay a few thousand to replace them), and I ended up with a very small bill to remove this nightmare that had been torturing me for weeks. I went to pick up my car this morning and wanted to personally thank both Mr. Wu and Abel, but didn't see them there, and John, who is also very nice and professional, went over the paperwork with me, answered my questions and directed me to pick up my car. Afterwards I drove to the smog check station and finally passed the dreadful test. A very happy day indeed! Thank you these excellent Toyota employees! More

Excellent Customer Service! AWESOME Employees too! Service was Excellent as well! Will look forward to coming back in the near future. AWESOME Employees too! Service was Excellent as well! Will look forward to coming back in the near future. More