Wondries Toyota

Danny Llamas is the worst service advisor I ever encountered. He was unprofessional. I treated me very poorly. After waiting for 3.5 hours for an oil change, I walk up to him and politely ask hi encountered. He was unprofessional. I treated me very poorly. After waiting for 3.5 hours for an oil change, I walk up to him and politely ask him for an update on my car. He told me it is almost done, he will call me as I waited at on-site customer waiting area. After another 45 minutes, I asked him again. This time he just giving me no answer and walk away. As I stood at his desk waiting, he did not look at me. I asked again and he just walked away again. I talked to his manager, he was willing to help me with find out why it is take 5 hours for oil change. 30 minutes later, I got my car done. It is almost 6 hours waiting at the service showroom. I know why Danny act like a bad person because I am Asian! I had been a customer at Toyota wondries for over 20 years. I brought 5 cars there, and bring my cars there for service. This is the first time I feel I was unwelcome there. Only Danny was the bad service advisor. I know I saw the other service advisors in the past was nice and professional. The Manager is very nice to help me get my car done and he gave the final closing paper to someone else to help me at the end. It was a disaster day waiting. I did have appointment at 9:15 am, and I left the Alhambra Wondries service at 2:00pm. It is not the waiting time I am upset. It was the way Danny treated me as a customer! He was rude to walked away 3 times as I approached him nicely. More

Detailed service and knowledgeable people. Came in for oil change and transmission fluid change. Received car in timely manner Came in for oil change and transmission fluid change. Received car in timely manner More

The wait is too long on Saturdays. Disclosure at appointment time would have been appropriated. 3 hr wait for oil change was too long. Disclosure at appointment time would have been appropriated. 3 hr wait for oil change was too long. More

I always like how friend they have been with me since the start. Also this time around they called me to book my appointment. Really felt taken care of and appreciate all they do! start. Also this time around they called me to book my appointment. Really felt taken care of and appreciate all they do! More

Thank you so much I’ll be back there for take care my car again again More

This is a great Toyota dealership. I called 2 other dealerships before coming to wondries and they had no parts I needed. Wondries had my parts and I needed no appointment and the repa I called 2 other dealerships before coming to wondries and they had no parts I needed. Wondries had my parts and I needed no appointment and the repair was quick. Thank you wondries for your wonderful service and amazing employees! More

Junior was a amazing , helpful salesperson ,Great service , I’ll recommend him to my friends service , I’ll recommend him to my friends More

My repair is being done over two weeks, and I already paid for the parts in the first week. However, the quote for the second week still includes the cost of the parts. If I hadn't asked about it and had paid for the parts in the first week. However, the quote for the second week still includes the cost of the parts. If I hadn't asked about it and hadn't brought the receipt from the first week, I would have ended up paying twice. More

I enjoyed the service provided. Drove bong with a mechanic and talking about the concerns or problems of the car is great. Drove bong with a mechanic and talking about the concerns or problems of the car is great. More