Wondries Toyota - Service Center

Contacted Wondries explained my problem, service rep extremely helpful, Nelson guided me through the entire ordeal. On his day off, he text me and follow-up on my situation. Throughout this whole 3 week extremely helpful, Nelson guided me through the entire ordeal. On his day off, he text me and follow-up on my situation. Throughout this whole 3 weeks or so, he kept me abreast of my status. When he was not available, he. asked me to keep in touch through John and John introduced me De-Wu. So overall, service was excellent. Thank you for making this matter a painless ordeal. More

I bought two Toyota Corolla cars over a period of 23 years and had never failed a smog check. Due to Covid situation I rarely used my 2010 car in the last two years (less than 20,000 miles), and for th years and had never failed a smog check. Due to Covid situation I rarely used my 2010 car in the last two years (less than 20,000 miles), and for the first time the car failed the biennial smog check ("OBD II Monitor Not Ready") not just once, but four times. As my registration would expire in a few days, desperately, I went to Wondries Toyota Alhambra yesterday and talked to Mr. Di Wu, who listened to me and answered every question with great patience and clarity. Mr. Wu said he would perform the inspection of my car converter and oxygen sensor, and also a professional freeway drive cycle procedure.  Abel, a young, polite, and diligent technitient, would take care of the procedure. As my car had to stay overnight, and I had no transportation to go home, Mr. Wu (so grateful to him for his kindness and professionalism) arranged for Abel to drive me home before he went on the freeway to do the procedure. I had a small chat with Abel on the ride home. I asked him whether he liked this job, and I saw his eyes light up with a big smile and said yes he loved this job very much ( a young man will achieve a lot ahead with such passion and enjoyment for his job). Yesterday evening,  Mr. Wu called me and said my car was ready to be picked up the next day. Both the car converter and oxygen sensor turned out to be fine (or I had to pay a few thousand to replace them), and I ended up with a very small bill to remove this nightmare that had been torturing me for weeks. I went to pick up my car this morning and wanted to personally thank both Mr. Wu and Abel, but didn't see them there, and John, who is also very nice and professional, went over the paperwork with me, answered my questions and directed me to pick up my car. Afterwards I drove to the smog check station and finally passed the dreadful test. A very happy day indeed! Thank you these excellent Toyota employees! More

Me siento muy confiado y tranquilo cuando llevo el auto al servicio porque sé que todo lo hacen a la perfección, gracias al servicio porque sé que todo lo hacen a la perfección, gracias More

Yesterday my husband and I went to your Toyota dealer to do a routine oil change for our pickup truck. Everything went smoothly. Although the wait was a bit long, we didn't realize until we left that the or do a routine oil change for our pickup truck. Everything went smoothly. Although the wait was a bit long, we didn't realize until we left that the original The $500 in the pickup truck safe is missing one, leaving only $400. It is incredible that such a thing could happen to such a big car manufacturer. By the way, this safe is the one we bought this pickup truck. It came with the car at the time, and the password was also provided to us by you. We have not changed it, but what I did not expect is that there would be such a theft in your service center, and it is opened in a password. We are disgusted by the behavior of such people! So disappointing! I hope to get a satisfactory explanation, when I called again, you told me that the workers were off work, but it was less than ten minutes before we left the store, is this the correct behavior? ! Can employees with such quality and cultivation base make customers satisfied and assured? More

This dealership is very professional in all aspect from customer service to keeping informed of my request for service. customer service to keeping informed of my request for service. More

Great service. A little expensive than others but skills and deep knowledge can't complain. Professional ly job done. Worth to come wondries even wait time a littl A little expensive than others but skills and deep knowledge can't complain. Professional ly job done. Worth to come wondries even wait time a little longer . Very pleased and satisfied after service . Will keep coming here for service. I have been doing service since I bought brand new car. Thanks wondries for your dedicated customer service and follow up and make sure ahead of thing that need service. I recommend everyone to come wondries for service. More

Clean facility and excellent customer service. I have been coming here since 2014 and have never had any issues with the staff or the service on my vehicles. I have been coming here since 2014 and have never had any issues with the staff or the service on my vehicles. More

This used to be a quick and efficient dealer but since has declined in customer service and efficiency. 2.5 hours for a routine multi point inspection with an appointment at 7:30am on a weekday is a bit m has declined in customer service and efficiency. 2.5 hours for a routine multi point inspection with an appointment at 7:30am on a weekday is a bit much. I wouldn’t question that on a busy weekend but not on a slow Tuesday. I used to go in on Saturdays where the line was out the lot and they would still be faster than they are now. More

Ted went out of his way to get my recall completed, from coming to my house setting up appointment coming to my house setting up appointment More

Great service, everyone’s friendly. Also want to include that the service was fast! Thumbs up :) Also want to include that the service was fast! Thumbs up :) More