Wondries Toyota - Service Center

Service Manager, Emilio Ruiz was not able to diagnose my "check engine" light concerns correctly. This resulted in me visiting the dealer 4 times within two weeks since my "check engine" light kept going on "check engine" light concerns correctly. This resulted in me visiting the dealer 4 times within two weeks since my "check engine" light kept going on and off. During my 4th visit, Matthew Ham was able to confirm that it indeed was my water pump, this was after I took it because my car was overheating. It should have gotten replaced the first time. During my third visit I asked to speak to Emilio's supervisor and was directed to speak to Oscar. Oscar promised to send me a quote for the water pump (claiming it was possibly an intermittent issue) but never did. Matthew had to pick up Emilio's and Oscar's incompetency. Unfortunately, the discount provided cannot make up for the inconvenience of making me return four times for something that could have gotten fixed the first time! The discount provided is equivalent to the Costco service discount that I have, so there really is no compensation for this huge inconvenience and risk of my engine giving out due the water pump issue that existed since my first visit. More

They had all the experiences in all areas to help all the customers They are the best in the world customers They are the best in the world More

I made an appointment online for a certain package. I don't know what happened but for somehow he thought I had a V8, which I have a V6 tundra 2023. I really didn't get my tires rotated as it was menti I don't know what happened but for somehow he thought I had a V8, which I have a V6 tundra 2023. I really didn't get my tires rotated as it was mentioned in the package. I had a couponbasically just took a while for me to get the coupon honored. More

I was able to make an appointment easily on line and the service went smoothly service went smoothly More

Expensive, wait time long, informed, polite ,courtesy good. Clean bath rooms.clean waiting area. Professional. good. Clean bath rooms.clean waiting area. Professional. More

Responded as soon as I arrived. Very professional. Quality of work great. Bit of a miscommunication between mechanic and service rep - but clarified quickly. I was not notified as t Very professional. Quality of work great. Bit of a miscommunication between mechanic and service rep - but clarified quickly. I was not notified as to when to expect the car, however that's never been very accurate in the past... More

- excellent customer service and attention to detail -very knowledgeable about the vehicle -overall smooth process and great service -very knowledgeable about the vehicle -overall smooth process and great service More

It was a nice experience. If the waiting time can be shorter will be even better. If the waiting time can be shorter will be even better. More

This dealership is one of true best dealerships I’ve ever been to very helpful and nice staff. been to very helpful and nice staff. More

Great service Todd is very helpful and trustworthy. It's always a pleasure to deal with. It's always a pleasure to deal with. More