Wood Nissan Lee's Summit

The staff listened to my description of the issues and fixed them. They were helpful and friendly. And the rattling is gone. fixed them. They were helpful and friendly. And the rattling is gone. More

Courtesy and friendliness has continued to draw me back. I love the coffee and pastries as well. My tire & rim were evaluated & all was well. I also scheduled my next maintenance. I love the coffee and pastries as well. My tire & rim were evaluated & all was well. I also scheduled my next maintenance. More

I dealt with a salesman named rusty. The initial convo was pretty cool. He seemed trustworthy so I decided to come out. I explained to him I work alot a didn't have time to just be up at The initial convo was pretty cool. He seemed trustworthy so I decided to come out. I explained to him I work alot a didn't have time to just be up at the lot looking around so if I came out there it would be specifically for that vehicle and if wasn't what I thought it was I would leave to look at the other 2 vehicles I previously picked out from a different place. He seemed like he understood. He told me the day before he would have the car detailed and waiting out front and since I was working with a short amount of time he would take care of me promptly. That wasn't the case. Rusty was with a customer already knowing I was on my way with little to no time. I just wanted to test drive the car and buy it or leave. He explained to me that this particular customer was supposed to be there in a couple hours after me but came in early. Instead of recognizing that I was the priority he left me and my guest waiting while he gets them ready for a test drive which is all we wanted to do also He hands them the keys and they leave. We'll he grabs the keys for us and jumps in the back seat and start giving directions to where we need to be driving lol. The sheer annoyance of that almost made me leave my dream car on this lot. It was a porsche panamera and I been looking for one of these with the right price, miles, etc. While I'm test driving and driving slow to hear the vehicles noises he keeps talking trying to give more directions. I finally asked him to be quiet so I can listen to the vehicle. I asked him where the highway was from here so I can test the highway stability cause I was unfamiliar with the area. He tells me directions which was only 5 blocks away and he leads me right to a dead end asking as if he didn't know with a crazy smirk. Finally we made it back and I absolutely loved this car. I tell him let's get the paperwork finished(mind u I already have everything I need from the bank, got the price already set and just need to complete these few items. He takes the keys and start dealing with the other customers AGAIN IN THE MIDDLE OF THE SALE! Telling me to hold on outside again after the test drive to go back in grab them another set of keys to another car and trying to sell the features of it. It was so uncomfortable that the other customers asked him to just finish up with us first. I decided right then if we see that we are getting put on the backburner and other customers too, why couldn't the salesman? Only thing I could think of was he knew and either 1)didn't care 2) he was being in considerate or 3) too greedy knowing I came to buy and he was still tryna sell to them. Either was it felt like my money wasn't good enough so I decided to ask him was anyone else there to help us while he was helping them. He said no and assured us he would be back over there lol. I started walking back to my truck and then he ALL OF A SUDDEN felt we were important enough because the other customer seen how uncomfortable we were when we started to leave. He then comes to my truck and tries to blame me for coming 1 1/2 hours after I woke up. I previously told him I work overnight and get up about 10. I live 50 mins away from the dealer and had to bring somebody to drive my other vehicle in case I bought it. So yea it took me 1 1/2 to drive 50 mins get dressed and pick up my passenger but I explained this before coming I would be there by 1130-1200. And I did. Finally he explained that he didn't make us feel a certain way(which at this point I didn't care) I just didn't want to leave the car I loved so much. So I get to his office and finalized the paperwork just for him to tell me he needs to get the car detailed before I buy. I knew the car was still dirty and he didn't get it detailed like he previously mentioned or even cleaned and now after we finished the car was getting cleaned so long he had to go see what was going on with it. Needless to say I was late for work! EJ Laux was the best tho. More

The service personnel were friendly and professional and completed my recent oil change within 30 minutes of my arrival. completed my recent oil change within 30 minutes of my arrival. More

Prompt and very friendly and courteous. Honest and welcoming. They want your/my business. Work was timely completed. Went over estimates and invoice. Highly recommend everyone Honest and welcoming. They want your/my business. Work was timely completed. Went over estimates and invoice. Highly recommend everyone More

I was told they offer a lifetime powertrain warranty, which was made to seem like it was free of charge. Then when it came time to do paperwork, I was charged $2000 for it and when I was told that I didn which was made to seem like it was free of charge. Then when it came time to do paperwork, I was charged $2000 for it and when I was told that I didn’t want it they said if I wanted to buy a car from them, I had to buy it. I feel like the finance guy scammed me by manipulating the interest rate really high to start with and just pushing numbers around so I didn’t really get a deal. It took four days to get my car after I was told maybe that night or the next morning I messaged the salesman a couple times About something with the car and it’s been five days and he still hasn’t responded to me, but I got the situation taken care of myself not a very good all-around experience. I do enjoy my car. I would just go to a different dealership next time. More

Rob is always so very professional and nice. He is always very helpful and the job is always great. He is always very helpful and the job is always great. More

Very professional and knowledgeable staff in service dept. Kolten Ferrier and Rob Smith were exceptional. Kolten spent a great deal of time with me explaining all the features of my newly purchas dept. Kolten Ferrier and Rob Smith were exceptional. Kolten spent a great deal of time with me explaining all the features of my newly purchased 2020 Nissan Rogue SL. More

Serik in Service is friendly and honest. I am a committed customer of your Service Department because I trust him and I know my car gets taken cared of. See you next time. Thanks. I am a committed customer of your Service Department because I trust him and I know my car gets taken cared of. See you next time. Thanks. More