Wood Nissan Lee's Summit

I was in and out within 2 hours with no appointment which was great! Nate was great and listened to my issues and got it done! was great! Nate was great and listened to my issues and got it done! More

Service is inattentive and I didn't feel like I was important. Scheduled appointment online for 115k suggested maintenance. I wasn't clear what all that entailed. It ended up being oil change, tire rot important. Scheduled appointment online for 115k suggested maintenance. I wasn't clear what all that entailed. It ended up being oil change, tire rotation, coolant flush, and spark plug change. It seemed they didn't know I was coming. No pricing listed and it seemed like it was made up on the fly. Took 3 hours but that is what was estimated at arrival. Still felt long. More

Buyer beware. Find another dealer. Run, don walk away. Worst car buying experience I have ever had. Called about a car that had been on their website and others fo Find another dealer. Run, don walk away. Worst car buying experience I have ever had. Called about a car that had been on their website and others for several days. Was told, “ We just got that and it hasn’t been thru service yet.” So you take cars on trade and post them for sale before you inspect them? Sounds weird, but okay. Get there and drive the car. Obvious noise from the rear axle tells me the wheel bearing is blown. Plus the muffler rattled like crazy. Clear that they never even drove it. We decide to move forward and write up a deal subject to mechanic’s inspection. Then I find out they want a $1500 fee for “added equipment” which is just a crappy warranty that is only good at their shop. Plus $499 for a documentation fee. Don’t pay these fees, they only exist so they can waive them and make you feel like you’re getting a good deal by only paying the STICKER price. After they waive the B.S. fees, we agree on a price and I put a $500 deposit down. I am told that since it is now sold, it will be the top priority for the service department. This is on Monday, they don’t even look at it until Wednesday and fix nothing. I am told that they want me to have my mechanic look it over before they do anything else. This is code for, “we found a bunch more problems that we don’t want to fix. Maybe you won’t find them.” Well we found them. Too many more to list. We stopped looking after the bill eclipsed $5k. Brought the car back, demanded my deposit be returned. They can’t find my paperwork. They promise to mail me a check. Almost a week later, they still haven’t found it and Marcus texts me wanting to know if the check cleared yet. After I caught Marcus lying to me multiple times, I decide to contact the GM. Big surprise the GM is out of the office. I ask to speak to whoever is in charge and they send the call to Mario. He tells me the check was deposited, then changes his story moments later and says they shredded the check along with my paperwork. Then Mario lies to me and says he never told me it was deposited. These slime xxxxx are unorganized, incompetent liars and terrible salesmen. Never buy from this dealer!! More

Courtesy knowledge of what I wanted expertise on the knowledge of vehicle went out of there way to make sure I was satisfied knowledge of vehicle went out of there way to make sure I was satisfied More

Not happy they told me wait 1 hrs, but I stay 2 hrs, now satisfied satisfied More

Friendly people, clean dealership,the salesperson was helpful in explaining the dealer options and features helpful in explaining the dealer options and features More

I had to go back for a second time to get my issued with my car fixed. I got a scratch on my rim. I was very disappointed of the customer service. my car fixed. I got a scratch on my rim. I was very disappointed of the customer service. More

Excellent service even at the end of a very hectic day! If Jack ever leaves I will follow I have been with them for 18 years If Jack ever leaves I will follow I have been with them for 18 years More

Jack Spence was very professional, easy to talk to ,took time to listen to my concerns.Was able to recognize the issues based on my description spot on….Great customer service skills … time to listen to my concerns.Was able to recognize the issues based on my description spot on….Great customer service skills … More