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Wood Nissan Lee's Summit - Service Center

Lee's Summit, MO

4.8
1,313 Reviews

1,313 Reviews of Wood Nissan Lee's Summit - Service Center

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April 10, 2025

I have never had a bad experience with any of the knowledge staff and service is always quick! More

by brentzweifel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We love hearing that our team consistently delivers a great experience—and fast, too! We’ll be sure to pass the kudos along to the crew. Can’t wait to see you next time!

April 09, 2025

Amazing service department. I made an appointment online, they got my vehicle in on time and were completed with my vehicles maintenance in a timely manner. Alyssa was awesome! More

by Damon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Apr 11, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the awesome review! We're thrilled to hear everything went smoothly—from booking online to getting your maintenance wrapped up on time. Alyssa will be over the moon to know she made your visit even better! We’ll make sure she gets the shoutout she deserves. We appreciate you choosing us and look forward to keeping your vehicle running like a dream!

April 09, 2025

Excellent and prompt service. Extremely professional and were quick to let me know issue with vehicle More

by seubert.family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Wood Nissan Lee's Summit responded

Thanks for the kind words! We're all about being upfront, professional, and getting things done right—and fast. Glad we could keep you in the loop and get your vehicle taken care of quickly. We appreciate you trusting us and hope to see you again (hopefully just for maintenance, not issues)!

April 08, 2025

Felt very comfortable and thought I was being answered honestly with my questions It was a very personable visit and look forward to coming back More

by tjmoril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We’re thrilled to hear you felt comfortable and got the honest answers you deserved—that’s exactly the experience we aim to provide. It was a pleasure having you in, and we’re already looking forward to your next visit. Don’t be a stranger!

April 07, 2025

Knowledgeable and helpful Service Department! They always explain everything to ensure I understand what they need to do to keep my vehicle in tip top shape!! More

by VJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Toliver
Apr 10, 2025 -

Wood Nissan Lee's Summit responded

Thank you for the kind words! Our service team works hard to make sure you feel informed and confident every step of the way — so it's awesome to hear that's been your experience. Keeping your vehicle in tip-top shape is what we’re here for, and we’re always happy to explain the “what” and the “why.” We truly appreciate your trust and loyalty!

April 07, 2025

Awesome service staff was friendly and went out of their way to help Especially Robert and Hunter. Awesome place. More

by johnkurzawa61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Kellum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the awesome review! We’re thrilled to hear our service team — especially Robert and Hunter — made your experience such a great one. They’re rockstars and we’re lucky to have them! We appreciate you taking the time to share your kind words, and we look forward to helping you out again anytime you need us.

April 07, 2025

Completed my vehicles service in a timely manner, service advisor was awesome and highly recommended this dealership More

by leemstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Wood Nissan Lee's Summit responded

Thank you for the great review! We're so glad we could get your service done quickly and that Rob took such great care of you — he's one of the best! We’ll be sure to pass along the shoutout. We really appreciate the recommendation and look forward to helping you out again next time!

April 05, 2025

I always feel like family when I’m there. Being a single woman, they always make sure that I know what’s going on with my car, but that I’m not taking advantage of. I would go nowhere else. More

by Kathy.dickerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for your kind words! We’re honored to have earned your trust — especially knowing how important that is. Making sure you feel informed, confident, and valued every time you visit is exactly what we’re here for. You are family to us, and we’re so grateful to be your go-to! Can’t wait to see you next time.

April 05, 2025

These folks have restored my faith in businesses taking care of the customer and doing what is right. I came here for their service department...a couple of things I knew I needed, and to get a second opin More

by Lsdolezilek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa was my service consultant. Tim Hoke was listed on my receipt as my technician.
Apr 09, 2025 -

Wood Nissan Lee's Summit responded

Wow — thank you so much for this amazing feedback! We’re honored to have earned your trust and even more grateful that you took the time to share your experience. Shoutout to Alyssa, Kolten, and Tim — we’ll make sure they see this (they’ll be grinning from ear to ear!). Being transparent, honest, and keeping you safe is exactly what we’re all about. We’re thrilled to be your go-to from here on out — we’ve got your back anytime you need us!

April 04, 2025

Kolt who works with the Enterprise fleet vehicles is great to work with. I am glad I get to work with him when I come in. The other people on the service desks do not have the best customer service. W More

by kdivelbiss55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Spence
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Wood Nissan Lee's Summit responded

Thank you for your honest feedback—and for being a loyal customer over the years. We’re so glad to hear that working with Kolten has been a consistently positive experience. He’s a valued member of our team, and we’ll make sure he hears your kind words. That said, we’re truly sorry to hear about the service gaps you’ve experienced when Kolten isn’t available. Waiting to be acknowledged or having trouble reaching us by phone is not the experience we aim to deliver. We take your concerns seriously and are addressing them internally to ensure all our guests receive the prompt, respectful service they deserve—every time they visit. We appreciate you sticking with us, and we’re committed to earning your trust across the board, not just when Kolt is here.

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