Wood Nissan Lee's Summit - Service Center

Horrible experience. Called on Monday about a dead battery that was under warranty. Was told to bring it in on Friday and I didn’t need an appt. 2:45 later I was told it Called on Monday about a dead battery that was under warranty. Was told to bring it in on Friday and I didn’t need an appt. 2:45 later I was told it finally took a charged (only failed 4 times) so the battery didn’t need replacing. When they brought it out for me to take, they hadn’t reset a waning light that was triggered. Had to wait another 10 minutes for them to clear the code. Also got a quote for a new taillight which was $187. The same exact part from Nissan’s website is $117. When I asked about the difference was told Nissan is like Walmart and they want you to buy online. Lastly, they now have a service fee for using a credit card. When I asked about it, I was told by the manager that all dealerships are doing it now. I told him the Honda dealer I just had our CR-V at didn’t charge one; the Jeep dealer where I get my Wagoneer doesn’t charge one; the Acura dealer where we get our MDX serviced doesn’t charge one. Bottom line, very bad experience and POOR attitude by the service manager. More

Friendly, knowledgeable, helpful, pleasant. Wood Nissan will always get my business. This was only my second visit but every visit has been excellent. Wood Nissan will always get my business. This was only my second visit but every visit has been excellent. More

The staff Robert were very easy to work with and everything was neat and clean everything was neat and clean More

Didn’t provide me with the yellow copy of service, showing what they checked. Need one showing what they checked. Need one More

Solid service team that always goes the extra mile with the available options for repairs/service the available options for repairs/service More

Very helpful with repl battery needed. Hunter on original call and Alyssa with my service. Hunter on original call and Alyssa with my service. More

Always met with great customer service, especially Rob, when I come in for my SUV’s service! Rob explains all the details, upcoming service needs, and walk out knowing my next time in, I’ll be met with a f when I come in for my SUV’s service! Rob explains all the details, upcoming service needs, and walk out knowing my next time in, I’ll be met with a friendly smile! More

Always a pleasure to get my car serviced. Professional, efficient, and no delays. Really great service. Professional, efficient, and no delays. Really great service. More

Wood Nissan is very easy to business with and doesn’t try to sell me services I don’t need. to sell me services I don’t need. More

Took it in for oil change and change oil message is popping up. Not sure what that's about. I think I liked Honda better. When you take it into service they come out and talk to you about what's going popping up. Not sure what that's about. I think I liked Honda better. When you take it into service they come out and talk to you about what's going on. I feel irritated with having just took it in and the service message popping up. More