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Wood Nissan Lee's Summit - Service Center

Lee's Summit, MO

4.8
1,313 Reviews

1,313 Reviews of Wood Nissan Lee's Summit - Service Center

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December 26, 2024

Didn’t provide me with the yellow copy of service, showing what they checked. Need one More

by 2shoot.rp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Wood Nissan Lee's Summit responded

I am sorry you were not provided a copy of the work done on your vehicle, If you could email our Owner Loyalty Manager at tfoster@woodmotor.com she'll email you over a copy for you!

December 24, 2024

Very helpful with repl battery needed. Hunter on original call and Alyssa with my service. More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter and Alyssa
Dec 28, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear my team took good care of you and got you taken care of! Thank you for the feedback we greatly appreciate it!

December 24, 2024

Solid service team that always goes the extra mile with the available options for repairs/service More

by Danhilb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

December 22, 2024

Always met with great customer service, especially Rob, when I come in for my SUV’s service! Rob explains all the details, upcoming service needs, and walk out knowing my next time in, I’ll be met with a f More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Wood Nissan Lee's Summit responded

Rob is the best, I'm happy to hear he got you all taken care of! Thank you for the feedback we greatly appreciate it!

December 21, 2024

Always a pleasure to get my car serviced. Professional, efficient, and no delays. Really great service. More

by patrick918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young lady who waited on me. She was great!
Dec 24, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear my team took good care of you! Thank you for the kind feedback we greatly appreciate it!

December 20, 2024

Wood Nissan is very easy to business with and doesn’t try to sell me services I don’t need. More

by alicha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

December 20, 2024

Took it in for oil change and change oil message is popping up. Not sure what that's about. I think I liked Honda better. When you take it into service they come out and talk to you about what's going More

by mailman82885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serik Davidson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and understand how frustrating it must be to see the service message still appearing after your visit. Your satisfaction is very important to us, and we’d love the opportunity to make this right. Please feel free to bring your vehicle back at your convenience, and we’ll have our team address the issue promptly. Additionally, we value your input regarding communication during service visits and will review our process to ensure our customers feel informed and cared for throughout their experience. Please don’t hesitate to reach out directly if there’s anything further we can do to assist.

December 20, 2024

Very attentive and took care of the oil change quickly. Great customer service and snack too. More

by kerigirl33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

Thank you for the feedback we appreciate it!

December 20, 2024

This is my favorite Dealership! I have been very impressed with every interaction - from sales when Steve Cobb found the perfect car for my daughter, to the parts department, and to More

by Ron.sparks22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cobb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

I'm so happy to hear my team has taken great care of you guys! Thank you for the kind review we greatly appreciate it!

December 19, 2024

Great service department! I’ve been using them for several years. Kolton was my service advisor today and did a good job explaining the service I needed and what I could wait More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear Kolten took good care of you! Thank you for the feedback it's greatly appreciated!

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