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Wood Nissan Lee's Summit - Service Center

Lee's Summit, MO

4.8
1,491 Reviews
Call Service Center (816) 600-4000

1,491 Reviews of Wood Nissan Lee's Summit - Service Center

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August 14, 2025

Rob in the service department was awesome and he fixed all my issues with my truck.. More

by Tracyag75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Wood Nissan Lee's Summit responded

I’m so glad to hear Rob got everything squared away with your truck! He takes a lot of pride in making sure our guests leave happy, and I know he’ll appreciate hearing your feedback. Thanks for trusting us with your vehicle—we’ll be here anytime you need us.

August 14, 2025

We’ve purchased 5 vehicles from Wood over the years and will continue to come back. Rob, service, is fantastic and always makes sure everything is handled quickly and accurately. More

by lynnep13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Wood Nissan Lee's Summit responded

Wow—five vehicles! We can’t thank you enough for your trust and loyalty over the years. I’m thrilled to hear Rob and our service team continue to deliver the quick, accurate care you’ve come to expect. We truly value having you as part of the Wood Nissan family and look forward to taking care of you for many more miles ahead!

August 13, 2025

I didn’t care for my buying experience but my service experience was excellent. I will be back for further service. More

by Jeking65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Wood Nissan Lee's Summit responded

Thank you for sharing your honest feedback. While I’m sorry to hear your buying experience didn’t meet expectations, I’m glad our service team was able to turn things around for you. We’ll keep working to make every visit—sales or service—an excellent one, and we look forward to seeing you again for your next appointment.

August 13, 2025

They give attention to details and always are helpful with what is needed for my vehicle without being pushy. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
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Aug 16, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for sharing that! I’m glad to hear our team is hitting the sweet spot—making sure your vehicle gets exactly what it needs without any of the pushiness nobody likes. We appreciate you trusting us to take care of your car and look forward to keeping that same level of service for you every visit.

August 13, 2025

The customer service individual was very helpful, knowledge, and without any pressure. They did a great job serving my needs. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2025 -

Wood Nissan Lee's Summit responded

Thank you for the kind words! I’m so glad to hear our team made your visit helpful, informative, and pressure-free. That’s exactly the kind of experience we want every guest to have, and it means a lot to know we met your needs. We appreciate your trust and look forward to welcoming you back anytime!

August 13, 2025

Great service! Fast oil change! Comfortable waiting area with a play room for my daughter! More

by Bcv1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine
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Aug 16, 2025 -

Wood Nissan Lee's Summit responded

Thank you for the great review! I’m glad we could get your oil change done quickly and that you and your daughter were comfortable while you waited. We love having a space where little ones can play—it makes the visit easier for everyone. We appreciate you choosing us and look forward to seeing you again!

August 13, 2025

Staff provided quick and friendly service. They kept me informed and ensured I was aware of what was to be expected during my service appt. More

by rossfriend2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2025 -

Wood Nissan Lee's Summit responded

Thank you for the great feedback! I’m so glad to hear our team kept things quick, friendly, and transparent during your visit. Keeping you informed and comfortable every step of the way is exactly what we aim for, and it’s wonderful to know we hit the mark for you. We appreciate you choosing us and look forward to seeing you next time!

August 12, 2025

This dealership is fantastic super fast and go out of their way to help me out with everything I need. More

by tfuller4099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the fantastic review! We love hearing that our team’s speed and willingness to go the extra mile made your experience so smooth. We’re always here to make sure you have everything you need—without the hassle. Can’t wait to see you again next time!

August 12, 2025

Friendly staff. Very accommodating. Clean waiting area and very fast. Would highly recommend. Outstanding customer service. More

by Shoemoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2025 -

Wood Nissan Lee's Summit responded

Thank you for the wonderful review! We’re so glad you enjoyed our friendly team, quick service, and a clean, comfortable space to wait in. It means a lot to hear you’d recommend us, and we’re grateful for the chance to serve you. We’ll be ready to roll out the red carpet for you next time!

August 12, 2025

Service department is top-notch guys went above and beyond to keep me informed on what was going on and walk me through the process of what was needed to fix my vehicle and there was no pressure into g More

by Ray W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service
Report | Print
Aug 13, 2025 -

Wood Nissan Lee's Summit responded

We really appreciate you taking the time to share this! Our service team will be thrilled to hear your kind words. Keeping you informed, walking you through the process, and making sure there’s never any pressure is exactly how we want every visit to feel. Thank you for trusting us with your vehicle—we’re always here when you need us!

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