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Wood Nissan Lee's Summit - Service Center

Lee's Summit, MO

4.8
1,240 Reviews

1,240 Reviews of Wood Nissan Lee's Summit - Service Center

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April 03, 2025

Great service very courteous customer service extremely clean dealership A joy compared to a lot of other dealerships More

by pearce1dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Wood Nissan Lee's Summit responded

Thanks so much for the kind words! We work hard to make every visit a great one, and it means a lot to hear that you noticed. We’re especially proud of our team’s courtesy and the clean, welcoming environment we’ve created. It’s awesome to hear we stood out from the crowd—we hope to see you again soon!

April 02, 2025

I had an appointment to meet with a gentleman to assess some damage that happened to my car in the service shop a couple of days ago. When I arrived, the gentleman was not there, and I was told to come ba More

by larryhenderson270
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Chris
Apr 06, 2025 -

Wood Nissan Lee's Summit responded

We sincerely apologize for the inconvenience and frustration this situation has caused. That’s not the experience we want for our customers, and we understand how valuable your time is. We appreciate your patience, and we will make sure the appropriate person is available at your next visit to resolve this matter promptly. Please feel free to reach out if there’s anything we can do in the meantime.

April 02, 2025

Rob got my car in super fast, was quick with communication and the repairs were fairly priced and quickly accomplished! More

by KennaWeber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Wood Nissan Lee's Summit responded

We’re thrilled to hear Rob took great care of you! Fast service, clear communication, and fair pricing are exactly what we strive for. Thanks for trusting us with your car, and we appreciate your review!

April 02, 2025

They got me in and out with no appointment, which is always a plus for a busy mom. They always take care of whatever issues I am having same day, and I appreciate that More

by Shatrease Patton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Wood Nissan Lee's Summit responded

We’re so glad we could get you in and out quickly—especially with your busy schedule! Taking care of our customers same-day whenever possible is always our goal. We truly appreciate your support and look forward to helping you again in the future!

April 01, 2025

Service professional was personable, friendly, efficient, and quick. My car was washed prior to leaving and service professional opened my car door...love the hospitality! More

by akempf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Wood Nissan Lee's Summit responded

Wow, we love hearing this! Our team takes pride in providing top-notch service with a personal touch, and we're so glad you appreciated the hospitality. Thanks for your kind words—we look forward to seeing you next time!

April 01, 2025

Colton, in the service department, provided me with necessary information and kindly listened to my frustration over the two week process. The end result was complete satisfaction. More

by june.mullins321
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Wood Nissan Lee's Summit responded

Thank you for sharing your experience with us! We're so glad to hear that Kolten was able to provide the necessary information and support you through the process. Your patience during the two-week journey is greatly appreciated, and we're thrilled that it ended in complete satisfaction. We'll make sure to pass your kind words along to Colton and the team—they'll be delighted to know their efforts made a difference. We look forward to assisting you again in the future!

April 01, 2025

I arrived early and was greeted and checked in right away. The man who helped me answered all of my questions and was very polite and pleasant. More

by Maddux.venita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for sharing your positive experience with us! We're delighted to hear that you were greeted and checked in promptly, and that our team member provided polite and pleasant assistance while answering all your questions. We take pride in delivering excellent service, and your feedback reaffirms our commitment to that standard. We truly appreciate your support and look forward to serving you again in the future!

March 31, 2025

I had Kolten help check me in and he was incredibly kind and helpful. The lady that checked me out when everything was done and I was picking up my vehicle, I wish I had her name but I didn’t catch it, she More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Wood Nissan Lee's Summit responded

Thank you for taking the time to share your experience with us. We're delighted to hear that Kolten provided such kind and helpful service during your check-in—we'll make sure to pass along your praise to him! At the same time, we’re truly sorry that your checkout experience didn’t meet your expectations. Your feedback is incredibly valuable, and we’ll use it to ensure every interaction with our team reflects the excellent service you deserve. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you again and provide a better experience from start to finish.

March 31, 2025

Loved that they washed all the dirt and debris off my car without asking me. More

by Jaymesavage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Wood Nissan Lee's Summit responded

Thank you for your kind words! We're thrilled to hear that you appreciated the extra care we took to wash your car without being asked. Providing thoughtful, top-notch service is always our goal, and it's wonderful to know that small gestures like this made a positive impact on your experience. We look forward to serving you again!

March 31, 2025

Service department has always performed magnificently. All my appointments have been timely and the individuals involved have been very professional. More

by cjgrube7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa 5star
Apr 05, 2025 -

Wood Nissan Lee's Summit responded

Thank you for your kind words and continued trust in our service department! We’re thrilled to hear that your appointments have always been timely and that our team has consistently provided professional service. Your satisfaction is our priority, and feedback like yours motivates us to maintain these high standards. We truly appreciate your support and look forward to serving you again!

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