Woodall Nissan

brought in my vehicle for a recall fix and state inspection. I had brought the guy at the counter out to the car to show him that I needed the inspection sticker a little more to the left because it inspection. I had brought the guy at the counter out to the car to show him that I needed the inspection sticker a little more to the left because it had been in my driving view, also asked if he would get me a price on fixing my trunk latch which seemed to be loose. He said he would get me an estimate. when came back to get car they had taken it upon themselves to temporarily fix my latch and then charged me 48 bucks for a dollar store glue job. They never received a signature to repair my car, so this was an unauthorized repair. The glue job lasted 3 hours. On top of that they ended up putting a huge crack in my windshield when did inspection. Discovered the crack when went out to the car. They said it was already there, no it was not! It would have never passed inspection if it was there. manager was very rude and threatening to my husband and told me he was only going to fix the windshield for me not for my husband. horrible customer service and a bunch of liars!!! More

Horrible service and Horrible staff. Brought a car in for an O2 sensor which extended warranty was supposed to cover all except $100. Dropped it off and said they would probably have it d Brought a car in for an O2 sensor which extended warranty was supposed to cover all except $100. Dropped it off and said they would probably have it done that day. Waited in Danville all day for it to be fixed and for someone to call. I had to call them for them to tell me they didnt have the part and it would be the next day or the day after before they could get the part.I got one story of what was going on with the car and my boyfriend got another story. I called a few days later to see if the part was in and it wasnt in yet. On Monday my boyfriend had called and so had I and again we were getting different stories about problems that had arose. He was told the manifold was striped and would have to be replaced and I was told that the 02 sensor had melted and the bolt had been stripped and they would have to replace the catalytic converter, the bolts, studs and gaskets. The cost then went from $100 to $1600. I asked how a 02 sensor could melt and they said they have it happen a lot. I asked them to save the parts so I could see what the problem was. When I went to pick the car up I questioned them about what all was going on and about 4 different men were explaining to me the situation. The reason I asked because something wasnt adding up. If as many 02 senors were melting i felt like it should be reported. Well after speaking with Jacob in service ( one of the people I had been dealing with from the beginning) I also spoke to Tim White who is the service manager for Nissan I asked Jacob did he have the part (the part being the converter) and he went to the shop and got it for me and told me it was mine. The service manager helped me take it to my car and I had a witness watch him help me put it in the trunk. The witness asked me what it was and Tim White said its the converter and its hers. I left Woodall by my second stop the check engine light was on again. I went back to woodall and most of the service staff had left. A sales person came out and put it on the code reader and the code was saying the exact same thing that they had supposedly just fixed. One mechanic was there and he took the computer and cleared out the code and said maybe it just hadnt been reset properly. I also had the sales person call Tim White and tell him the car was not fixed and he said he couldnt do anything until the next business day. I got a few miles down the road and the check engine light came back on. My boyfriend looked at the converter the next morning and it was chunks of the bolt that holds the 02 sensor in the converter gone. He sprayed PB blast on it and and the bolt came right out. Nothing was melted and nothing was stripped. The converter was still good and should not have been replaced. Also the AC was working properly when the car was dropped off and it was set on 70 or 72. When I got the car back the air was set on 60 and it wasnt cooling right and the hose for the AC is right beside the converter. The next business day I called Tim White and told him that the light was back on and I told him the converter was not bad, not stripped and the 02 sensor was not melted. He told me to bring it back up there when I could. I told him we would be discussing the part that was taken off when it was nothing wrong with it and also that the car wasnt fixed. So later in the week my boyfriend and I took the car back to Danville. When we got there we showed Tim White the converter, the scratch on hood cover and told him about the AC. He then sat us in a room and took the car to the back to the shop. He came in and out for a while and I finally asked him when we were going to discuss a part being put in the car that didnt need to be. After back and forth discussion and him being rude to me he said he would give us the money back for the converter. I asked about the money for the labor and he said his mechanics time was valuable. I said my time was valuable also, so was my boyfriend and the other person who had brought me an hour 2 times before. Needless to say this was my 3rd visit to woodall in 2 weeks time with a car that was still not fixed.While we were discussing the converter and the 02 sensor the mechanic brought in a part and gave it to Tim White. Tim didnt know what it was, my boyfriend had to tell him what it was. Tim tried to say that the wires had been chewed by a mouse or squirrel. The part was the wires for the 02 sensor. My boyfriend and Tim white came to the solution of them ordering this part and putting it on and they would take it off the price of what they owed him for the converter. We were told that the part had been ordered and it would be there by friday or monday. I asked them not to call me until they had the part and could put it on for me when i came because it would be my 4th visit there and I had an hour plus drive.When we got home that night I looked in the trunk and the converter was gone. So the next day I called Tim White and asked him where the converter that was in the trunk was and he said we have it. I asked him why they went in the trunk and took out the converter that was given to me out of the car. Tim said they had given us a new converter so they took that one because it was a core charge. I was given the converter when they thought it was bad but when they found out it was good they took it out of the car without permission. Tim white stated if I wanted the converter back I would have to give him $200. I asked how he could give me a part and then take it back out without permission. I told him that it was theft. Tim stated my boyfriend had told him he could get it but my boyfriend never told him that. Then Tim White got very ugly with me and said he wouldnt talk to me anymore. He said he would only talk to my boyfriend I waited until Tuesday and no one had called. I called and called and I could never get anyone to answer. i left messages and no one would call me back. I tried several days and couldnt get anyone from woodalll service to call me. So I called the receptionist and told her I needed to speak to someone and she tried the general manager and Robbie Woodall and she couldnt get them but would have someone call me and no one ever did. The next week I called and spoke with Dean the general manager and told him my side of the story. I told him I had talked to a LEO about the part being taken out of the trunk and he said he would have to call cooperate and they would have to call the owner of the car. I also asked him to check on the part that they were supposed to order. He said he would check on that and call me back about that. I waited a few days and he never called me back. I called again and spoke to the parts manager Lisa and she looked it up and couldnt see where the part had even been ordered. I told her the situation and she said she would look further into it and she would also talk to Dean and her and Dean would be calling me back after lunch. Lisa called back about an hour to an hour and a half later and said the part was never ordered and that Dean said someone from cooperate would be calling about the car. That was a week ago and no one has called back, they have not one but two parts of ours and the car is still not fixed. This whole situation has been overwhelmingly stressful. We have been treated very poorly and unprofessionally. I want answers and for this situation to be resolved. I wouldnt recommend Woodall Nissan to anyone. My mother bought her car there with cash money and use to have it there and they were not properly doing the maintenance on her vehicle like they stated and charged her for so she stopped taking it to them. Update since I first wrote this letter. A check was sent to my boyfriend for $800+ dollars. The car still is not fixed and no one from Woodall Nissan will call us back. Also the piece that they told us needed to be fixed( and was probably what was wrong with the car and that they would fix and take the money from the amount they owed us from the amount for the converter and told us that a mouse or squirrel had chewed) was never actually taken out of the car. The part is still on the car and is intact. We are thinking they showed us a part they had from another car to get us out of there. They lied to us! More

APPALLED Do NOT go here if you are not completely in the know on vehicle costs, trade in values, & interest rates. They WILL take advantage of you on EVERY lev Do NOT go here if you are not completely in the know on vehicle costs, trade in values, & interest rates. They WILL take advantage of you on EVERY level they can.... including screwing over an elderly man. Appalled at the crappy "deal" they just gave my Dad just this morning and they refuse to make good on it. APPALLED. More

Great customer service! Highly recommend Great customer service. Paperwork done in a timely manner, and Lance is an exceptional salesperson with great knowledge of Nissan products. He answere Great customer service. Paperwork done in a timely manner, and Lance is an exceptional salesperson with great knowledge of Nissan products. He answered any and all of my questions. More

Exceptional Customer Service Recently purchased a 2017 Nissan Rogue Sport. From the time the moment that I walked in the door I received a friendly and open arm welcome. My apol Recently purchased a 2017 Nissan Rogue Sport. From the time the moment that I walked in the door I received a friendly and open arm welcome. My apologies for not remembering the gentleman's name that introduced me to Mr. Johnnie Akers, Sale Consultant. I have never in all my years of purchasing a car received the thoughtfulness, nuturing, pridefulness and proudness of everyone that I came in contact with during this transition in my life. Everyone was very friendly and kind. Mr. Akers was/is an awesome person, sales consultant, and gentle soul. Mr. Akers was very diligent in making sure that everything went smoothly during this sale transaction. Mr. Akers can sell me a car anyday. Thank you Mr. Akers for being and having the gentle spirit that you do. When you walk in the door of any establishment and your first encounter is "Welcome, how can we help you today (being friendly and kind), will make you feel like you are in the right place at the right time. Mr. Akers stay true to who you are. God Bless each and everyone and again thank you Mr. Akers. More

friendly dealership Liked the salesman Johnny Akers who handled our deal from start to finish and also the lady who finished up the paperwork at end. Both were very nice Liked the salesman Johnny Akers who handled our deal from start to finish and also the lady who finished up the paperwork at end. Both were very nice and helpful, also frienly to customers. Johnny went over and beyond to make a deal work for us and I will refer buyers to him. More

Great experience! I had been going around and around trying to decide what to buy but I made a great choice when I decided to go with the Rogue. Lance was great to deal I had been going around and around trying to decide what to buy but I made a great choice when I decided to go with the Rogue. Lance was great to deal with. Not pushy and very knowledgeable of the Rogue and all it's bells and whistles. He was very patient and willing to answer all my questions. More

Perfect Experience I arrived at the dealership a little hesitant about buying a car. All that changed when the car salesman introduced himself and from that moment on I I arrived at the dealership a little hesitant about buying a car. All that changed when the car salesman introduced himself and from that moment on I felt great about selecting this dealership. The way that Lance broke all the options that were available to me down was perfect. His approach was perfect and I didn’t feel obligated to purchase one car over the other. We had great conversation and he assured me that he would be available to assist me should I need him in the future. More

Found the perfect Rogue! After seeing Rogues everywhere I was ready to research them and check local availability. We made several internet inquiries and Woodall Nissan return After seeing Rogues everywhere I was ready to research them and check local availability. We made several internet inquiries and Woodall Nissan returned our call within minutes! The next day I made the short drive to Danville and was greeted immediately by Lance. He knew all the features of the Rogue and was immediately able to compare it to the car I was currently driving. I had a lot of specific questions and he was able to answer them all! The test drive was excellent andI am really enjoying my new car. More

Great experience! Jennifer & Dean were wonderful to work with. Both did everything they could to help me find and purchase the vehicle I wanted and could afford. Jennifer & Dean were wonderful to work with. Both did everything they could to help me find and purchase the vehicle I wanted and could afford. More