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60 Reviews of Woodbridge Ford - Service Center
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January 09, 2020
I notified this dealership a year ago this time about my new explorer that was purchased in Jan 2015 about the paint bubbling that was starting at that time and a year later no response what so ever from th new explorer that was purchased in Jan 2015 about the paint bubbling that was starting at that time and a year later no response what so ever from the dealership More
by cfd094@comcast.net
Employees Worked With
Service manager who is no longer employed there and Paul who was the finance gentleman., Niomi Boone
Helpful July 24, 2019
Customer Service Thank you Eric and Niomi for helping me out in my very desperate emergency situation. It’s always a pleasure doing business with Bell Ford Again I c Thank you Eric and Niomi for helping me out in my very desperate emergency situation. It’s always a pleasure doing business with Bell Ford Again I can’t Thank you enough More
by Scorpio49
Employees Worked With
Eric Soares, Niomi Boone
November 14, 2018
BAD CUSTOMER SERVICE TOOK CAR IN ON TUESDAY 830 AM DID NOT GET CALL AS TO STATUS, CALLED DEALER AT 430 PM WAS TOLD PART NEEDED ADVISED BY SERVICE TO LEAVE OVERNIGHT SO IT TOOK CAR IN ON TUESDAY 830 AM DID NOT GET CALL AS TO STATUS, CALLED DEALER AT 430 PM WAS TOLD PART NEEDED ADVISED BY SERVICE TO LEAVE OVERNIGHT SO IT WOULD BE REPAIRED EARLY. CALLED WED AT 100 PM WAS TOLD NEEDED ANOTHER PART NOT SURE WEN IT WOULD COME , AGAIN I WAS NEVER CALLED AS TO STATUS. PICKED UP CAR ASKED TO TALK TO SERVICE MANAGER WAS TOLD ONE WAS TRAINING FOR THE WEEK THE OTHER ONE QUIT. TALK ABOUT CUSTOMER SERVICE DO NOT TAKE YOUR CAR HERE FOR SERVICE. SHAME BECAUSE SALE TEAM IS REALLY GOOD.CAR STILL NOT FIXED. More
by LEO
Employees Worked With
Roy Ribeiro, Mike Tirado
September 11, 2018
HORRIBLE SERVICE NOW We leased this truck in 2013 and after our lease ended decided to finance it because we loved it BUT thank GOD we bought the EXTRA warranty to cover t We leased this truck in 2013 and after our lease ended decided to finance it because we loved it BUT thank GOD we bought the EXTRA warranty to cover the 5 year finance because the SUSPENSION on this model has been HORRIBLE!!!! it has been repaired over 3 times and as I write this is sitting at Bell Ford in Colonia since Thursday! We have been without a car since then and no one can give me an answer if i can even get a loner or rental car! we have to borrow family members car to get to work! this is NOT how you treat loyal customers!!!! Also, i don't know what happened to Bell Ford but NOW they have horrible customer service and don't have enough staff to assist us! Jilian is no longer there and she was the Best at helping us out! SMH More
by iviola
Employees Worked With
Mike Tirado, Manny Gonzalez, Niomi Boone
August 29, 2018
worst dealer service ever brought my 2012 ford explorer for starting system failure on 8/20/18 no one touch car until 8/29/18 they say short of guys, tomorrow tomorrow tomorrow brought my 2012 ford explorer for starting system failure on 8/20/18 no one touch car until 8/29/18 they say short of guys, tomorrow tomorrow tomorrow More
by mina
Employees Worked With
Mike Tirado
August 27, 2018
Unreliable Very disappointed. I have had my vehicle less than 3 years and have had nothing but major problems. Service does not honor their appointments even t Very disappointed. I have had my vehicle less than 3 years and have had nothing but major problems. Service does not honor their appointments even though it was made 2 months in advance and I received an email confirmation. I was basically told I was a liar because I could not recall the names of the people I spoke with in the service department. If you want a new reliable vehicle, where the transmission does not have to be replaced within the first year(or have several recalls), Bell Ford is not the place for you. They can not accommodate you when the major issues that compromise your safety are still under warranty! More
by Me1234
Employees Worked With
Mike Tirado
February 23, 2018
Repairs not been performed by Bell Ford NJ Service Departme Good Day, I have been at the Bell Ford Dealership service department with my 2017 Ford F-150 in multiple occasions to have them resolve the followi Good Day, I have been at the Bell Ford Dealership service department with my 2017 Ford F-150 in multiple occasions to have them resolve the following issues: Program the brake controller As per the technician Melvin Rivera, the brake controller was programmed when in fact it wasn’t. I have been at the dealership twice for this issue and it never gets done. I paid $120 + tax for this service. Driver side window makes a noise going up and down I showed a video to the service advisor showing the noise the window makes. The technician Melvin Rivera stated he couldn’t verified the concerned, however, immediately after I received the car back I tested and the noise was there. Vehicle skipping gears As per the technician Melvin Rivera skipping gears is normal for this vehicle. I contact Ford customer service and was told it is NOT normal for the vehicle to skip gears It seems the technician hasn’t been trained properly to do his job and is only brushing off these issues. I have been helped by Niomi who has been doing everything she can do resolve the many issues this truck has. At this point the service manager should be involved, either he is not aware of the situation or he doesn’t want to get involved. More
by MelvinM
Employees Worked With
Ray Dimperio
February 17, 2018
Terrible Service I have only used the service department at Bell Ford once. My diesel super duty broke down during my morning commute on a very cold morning. Unfortu I have only used the service department at Bell Ford once. My diesel super duty broke down during my morning commute on a very cold morning. Unfortunately, AAA refused to tow me to my normal mechanic and suggested this dealership. I suspected the diesel had gelled due to the very cold weather, and the truck acted as if it was starved for fuel. After looking at the truck, the service advisor recommended $4500 worth of repairs. The suggested repairs made no sense and didn't explain what happened to my truck. I asked if they checked the fuel filter for gel, and they did not. I refused this service and took the truck to my normal mechanic. By the time it warmed up, no problems were found. My normal mechanic agreed that it was just gelled fuel and no repairs other than a fuel filter were needed. I sent emails and regular letters to the service manager at the dealership and was completely ignored. I wasted $270 on diagnostics that were completely wrong and they refused to even discuss this. More
by SuperDuty1
Employees Worked With
Ray Dimperio
February 01, 2018
Takes over a month to get your car in real Run around, excuses and they do not honor the car warrenty . Never again with bell ford . I You want your car fixed, this is not the place to go. Curr Run around, excuses and they do not honor the car warrenty . Never again with bell ford . I You want your car fixed, this is not the place to go. Currently my office purchases their vehicles from here. I will put a stop to that! More
by Neverbellford
Employees Worked With
Service manager
September 23, 2017
Welcome to a 3rd Wolrd Experience They probably mean well, but this is a den of incompetent service providers. The Service Manager doesn't care about customers, that's for sure. L'll g They probably mean well, but this is a den of incompetent service providers. The Service Manager doesn't care about customers, that's for sure. L'll give you specific examples: a broken part needed a replacement. They ordered the part (took 2 weeks). After I left the car to have it fixed, they called and said it wasn't the right part. Two more weeks went by for the right part to arrive. Another incident, they told me I should come to them for some vehicle-related paper-work. We set an appointment. I showed up and the service rep told me that was the wrong information, I should complete the paper-work with Ford itself. In both cases, I pointed out to the manager that they are wasting not only my valuable time, which they get for free, but they damage their own productivity. The manager's facial expression was of contempt and read something like "I wish I could slap you on your face". The waiting areas for the customers looks like one you'd expect in a third world country. This is yet another signal that the customer is a mere bother. == If you're looking for a new car or to service your car, I strongly suggest you look elsewhere. == More
by Tired Retired
Employees Worked With
Service Manager
