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551 Reviews of Woodfield Lexus - Service Center
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December 30, 2015
Great assistance David was very helpful in recreating my vehicle maintenance history and working with me to get two ignition keys replaced and determine that my batter David was very helpful in recreating my vehicle maintenance history and working with me to get two ignition keys replaced and determine that my battery needed replacing. Thanks More
by lexusluther98
Employees Worked With
Dave Thermen
December 06, 2015
Mandeep is awesome! Mandeep is always a pleasure to work with! He is articulate and professional at all times, he makes certain we are happy with the service we receive! Mandeep is always a pleasure to work with! He is articulate and professional at all times, he makes certain we are happy with the service we receive! Customer Service is top notch! More
by Luv Lexus
Employees Worked With
Mandeep Mangat
December 03, 2015
Great service Outstanding, friendly service. Every time I visit Woodfield Lexus, I receive great advice and great service, Thanks Keith. As a result, I will cont Outstanding, friendly service. Every time I visit Woodfield Lexus, I receive great advice and great service, Thanks Keith. As a result, I will continue to service my vehicle at Woodfield Lexus. More
by Terry
Employees Worked With
Keith Ullberg
December 01, 2015
Black Friday Service I received excellent service from David Therman. I was in line at the door Friday morning and my car would not start after a jump to start the car Da I received excellent service from David Therman. I was in line at the door Friday morning and my car would not start after a jump to start the car David called me into his office and took care of my service needs, which turned out to be more than just the oil change I came in for but they were all things that I also had on my list to eventually do. The nice thing was they were also included in the Black Friday special. Bottom line I was happy with the service and with David's handling of me. More
by anonymous
Employees Worked With
Dave Thermen
November 28, 2015
Service AFS light was flashing on my 2005 Lexus RC330. I googled the issue so knew it was sensor on rear suspension and it was an expensive part. Advisor an AFS light was flashing on my 2005 Lexus RC330. I googled the issue so knew it was sensor on rear suspension and it was an expensive part. Advisor and tech troubleshooted the need for additional costs for me. I was out of there in 40 minutes with the cost of what I expected. More
by anonymous
Employees Worked With
Gerson, Keith Ullberg
November 25, 2015
LEXUS Dealership Service for Oil change & new front brakes It was good - but I discovered that despite providing all the oil - I was still charged $15 for oil! I think it was in error - but still - not pleased It was good - but I discovered that despite providing all the oil - I was still charged $15 for oil! I think it was in error - but still - not pleased with that More
by pyrotecnico
Employees Worked With
Mandeep Mangat
November 22, 2015
Personalized Service Gerson delivers accurate explanation of the action plan and pays attention to details. He is personable and treat each customer with respect. It's go Gerson delivers accurate explanation of the action plan and pays attention to details. He is personable and treat each customer with respect. It's good to return to lexus woodfield for service when Gerson is around. More
by Lexus20012006
Employees Worked With
Gerson Buleje
November 22, 2015
The way dealer service should be! I dread taking my car to the dealership, as all my recent experience with BMW service in Naperville, and Barrington has necessitated a few return trip I dread taking my car to the dealership, as all my recent experience with BMW service in Naperville, and Barrington has necessitated a few return trips to correct their mistakes. Brake slider covers forgot after brake job, battery cover clips missing after battery replacement, oil change interval not reset after oil change, and most recently, dashboard trim falling off after an airbag recall. Not what I expect from "Factory Trained Technicians". Then there is the service staff at Woodfield Lexus. There is a reason the same people are employed there year after year. They are good at their job, and the Resnick Group only keeps the best of the best around. My service advisor, Mike Evans was the most knowledgeable advisor I have had the pleasure to work with, and was honest, informative and a pleasure to deal with. I am not the easiest customer to deal with, and speaking with Mike and Master Technician Darin, my needs and concerns were addressed in the most professional manner. As I waited for my work to be completed, it was also refreshing to hear other advisors dealing with their customers (Tonya) in much the same way, with clear descriptions of the issues discovered, and a non pushy attitude. The respect that all customers received is almost unheard of in this day and age. I would recommend Woodfield Lexus to anyone. Now which Lexus can I replace my BMW with??? More
by GSP69
November 06, 2015
Oil change Mandeep is always helpful and professional. Pleasure doing business with him. He is always very friendly and always has time to answer all my questio Mandeep is always helpful and professional. Pleasure doing business with him. He is always very friendly and always has time to answer all my questions. More
by Boryna102
Employees Worked With
Mandeep Mangat
November 01, 2015
slow leak on left rear tire Tonya was very helpful in suggesting a fix for the problem. confirmed by technician. problem resolved in 35 minutes. received recommendations on other Tonya was very helpful in suggesting a fix for the problem. confirmed by technician. problem resolved in 35 minutes. received recommendations on other potential service issues. More
by butkus50
Employees Worked With
Tonya Plutz
