Woodfield Nissan

Service Department Great customer service, offered to make a future appointment to have additional service performed so that I wouldn't be waiting for a long period of t Great customer service, offered to make a future appointment to have additional service performed so that I wouldn't be waiting for a long period of time. More

Service! Well I bought my car at this dealership everything usually is awesome. Employes are very friendly. This time arouns Jose helped me and let me tell you Well I bought my car at this dealership everything usually is awesome. Employes are very friendly. This time arouns Jose helped me and let me tell you that's my man at this dealership.. If it's not Jose it's Mark! Both of these gentleman are super nice and helpful. My previous visit I delt with Jessica and it was an horrible experience she was do rude and just had a negative vibe. Also when I went in there recently I was notified she took my email out of the system so I couldn't do surveys/reviews!! I was so irritated by her.. But glad I came back and delt with Jose!! More

Fast and painless. Great service from friendly staff. Thanks to Jose in service my car was finished in a timely fashion. Car was washed and completed in less than an hour. Nice job. Thanks to Jose in service my car was finished in a timely fashion. Car was washed and completed in less than an hour. Nice job. More

Damaged My Car I took my car in for services and after waiting a long time for them to remove a heat shield i get my car back and my hood had been scratched. I told I took my car in for services and after waiting a long time for them to remove a heat shield i get my car back and my hood had been scratched. I told them my hood was brand new (from a previous accident) and that there was no scratches on it before i gave it to them for service. They said there was nothing they could do and that it wasn't their fault. The lack of professionalism by their staff is very disappointing. They think it's OK to have a scratched up hood because my side panel has a scratch on it as well and they had wrote that down. The sheet i signed never, NEVER said the hood had damage. They also tried telling me the service tech talked to me about the damage on my hood before hand which is not true. This is my first time that i came to this dealership and i strongly advise against it if they are unable to fix this situation. I'll gladly update this post when and if they do! More

Professional, very helpful, made the experience a pleasure Bekim was professional, knew the vehicle I was looking for and helped me a lot. Finance department also very helpful. Will certainly recommend this d Bekim was professional, knew the vehicle I was looking for and helped me a lot. Finance department also very helpful. Will certainly recommend this dealership More

First oil change on my new Altima I was in the area yesterday and thought it was worth stopping by for a needed oil change. There was no wait. Chris was very helpful & couteous, estima I was in the area yesterday and thought it was worth stopping by for a needed oil change. There was no wait. Chris was very helpful & couteous, estimating it would take approx. 45 minutes to inspect the car & do the work., but he was wrong. It only took 30 minutes and I couldn't finish up some work I was trying to get done in the waiting area. Not complaining, of course. He encouraged me to have some bottled water and had my car washed. Very impressive job with excellent service. More

I needed help my battery failed My Insurance company and their towing company were a joke--after 5 calls between both still no service!!!! One call JUST ONE CALL to Woodfield Nissan My Insurance company and their towing company were a joke--after 5 calls between both still no service!!!! One call JUST ONE CALL to Woodfield Nissan and a short conversation with Jose Rodriguez, he had assistance at my location, my vehicle (jump started) and I was able to drive to Woodfield Nissan for repairs. I spent over an hour trying to get assistance from my so called friend in need insurance company and nothing!?! This is the third vehicle I've purchased from Woodfield Nissan and the biggest reason has always been their Service Department---ALWAYS THEIR when I've needed them!!! You deal with the Sales Personnel for a short time frame BUT the Service Department is where it all matters over the long run, it's what you remember over the years. More

Great experience! Thank you to Latch and Larry at the dealership for making our experience memorable. Employees were all very friendly, and went above and beyond to ass Thank you to Latch and Larry at the dealership for making our experience memorable. Employees were all very friendly, and went above and beyond to assure we were satisfied with our purchase. Will definitely recommend to family and friends. More

Great experience Made appointment with Mike in service department for the recall check. When I got there Mike was waiting for me. He was with another customer so he ha Made appointment with Mike in service department for the recall check. When I got there Mike was waiting for me. He was with another customer so he had Jose start my paperwork. I did not have to wait at all. I had my Nissan Murano back by 1 Pm. They replaced the recall part, did my first oil change, and did a VIP car wash. I was very pleased with the service I received and Mike was wonderful. More

BAIT & SWITCH 'OR' RECEPTIONIST LIED We drove from another state extremely excited to see a vehicle at Woodfield Nissan. After calling to confirm the vehicle was still available, the r We drove from another state extremely excited to see a vehicle at Woodfield Nissan. After calling to confirm the vehicle was still available, the receptionist said she checked with sales and told us the car was there. After hours of driving, we got there to find the car was sold earlier that morning (this means it WASN'T there when we called after all). So either Woodfield Nissan likes pulling the bait & switch or the receptionist downright lied. The manager wouldn't even talk to us and nobody ever apologized. If we EVER hear of somebody looking for a car, we'll warn them about this place. AND, all our facebook friends & family will know too! More