Woodfield Nissan

WORST..WORST..WORST THE WORST CUSTOMER EXPERIENCE/SALES MANAGER ....We went there to buy 2015 Nissan Murano on (04/25/2015) , we were dealing with John(sales person), who THE WORST CUSTOMER EXPERIENCE/SALES MANAGER ....We went there to buy 2015 Nissan Murano on (04/25/2015) , we were dealing with John(sales person), who was showing us the models and giving us the pricing/options...this is where things get interesting, the sales manager for no reason walks into the conversation, starts throwing some random questions about budget, model which is fine...the sales person & Manager walk away and come back with a number which we thought was a good number...then start talking about options about the model with John(sales person)...the sales manager comes back, we negotiate on the price/features ..this time the MANAGER tears the paper that was on the table right before us and throws it in the trash bin and walks away.,..John(sales person) was in utter disbelief as we were...we had to walk away from there telling John(Sales person) that we would have bought the car, if such thing wouldn't have happened.. We went to the manager to tell him that it was disrespectful..we were real polite in telling so..the manager starts shouting at my wife...without even listening to what we were saying...he was not even apologetic even a bit..had to intervene..some other guy walks from inside and apologizes..soon you see the people working for the showroom gang up....to tell you to go out..anyways no interest in buying a car from them.. had to take out couple of sentences because of the terms of dealerrater... believe me worst showroom to buy a car the WORST SHOWROOM that you can ever visit...I should have read YELP before visiting this showroom...never get into this showroom..hope the person who replies YELP reviews, say something else other than "we are apologetic and please get back to us"..do you think people would ever step back to buy a car from your showroom.. More

This dealer and the salesperson was amazing to find our car. when we got into the dealer a salesperson name mr. matos show us the car that we were looking for. thanks mr. matos and Nissan dealer. when we got into the dealer a salesperson name mr. matos show us the car that we were looking for. thanks mr. matos and Nissan dealer. More

Deceptive Practices sold here The sales person, Michelle and her manager Larie, are professional scam artists. They are so good you will agree to paying more without realizing wha The sales person, Michelle and her manager Larie, are professional scam artists. They are so good you will agree to paying more without realizing what you are paying for. The website and employees state vehicles are "pre-owned and certified." Which is a type of coverage on certain parts of the vehicle. They charged me $1999 for "warranty" but was not bumper to bumper. They made it sound like it was a lot of coverage . When I got to finance I ended up paying an additional $2, 275 for extended warranty. Next day I called anonymously asking about their "certification" what it included and what it cost. They gave me a price of $999 minus a $500 rebate. When I emailed that same question, they said $700. I went in to complain about the fact that it is not clear that what "certification" costs is and that you pay double by adding more warranty at finance. Larie was so rude when I complained about the confusion and did not honor a lessor fee based on the disparity in amount they charge. I got three different answers. Paul in Finance was nice. Michelle the sales representative bragged about how shes's the number one sales person etc. Maybe she's #1 for bad practices. No transparency when we need it most. This is why car sales men and women have such bad reputations. I plan to file a deceptive practice claim. More

Kieth, Roy Carr, and Jeff should all be in Jail!! Worst customer service from any place dealership I have ever received. I actually like my enemies more than I like this place. Tried to scam me out of Worst customer service from any place dealership I have ever received. I actually like my enemies more than I like this place. Tried to scam me out of money, and when I called them out on their BS through a survey, and told them that this whole dealership should be torn down. They refused to work on my car, because I gave them a bad review, which I thought was anonymous. Apparently not.... Roy Carr, Jeff Ruperts, and General Manager Keith. Have all made a very powerful enemy. I will be going to Illinois Attorney General for consumer complaints, along with bringing up my matter to the Better Business Bureau not to mention. I have friends in FOX NEWS, and Rahm Emmanuels office. These guys obviously know nothing about cars or service. They refused to refund a misdiagnosis on my car. Oh I forgot to mention during this whole process I never got one single apology. They would rather steal my money and hold it hostage. #nissan please look into this matter. I have already gotten in contact with the law firm of O'donnel & Associates. Not to mention the service manager Roy Carr what a piece of work that guy is. Their is something very awful about this dealer, and I wish I never went. They would rather be petty and hold my diagnosis payment hostage than rectify the situation. Good thing I have over 2000 friends on Facebook in this general area. I will personally make sure you lose well over 2000 customers. If I could give this place a ZERO I would. 350z's aren't welcome here apparently. More

Wish I could go back in time We purchased 2 vehicles back in October 2014 and the experience has been horrible. It led to me writing a 4 page letter to Nissan Corporate and Consum We purchased 2 vehicles back in October 2014 and the experience has been horrible. It led to me writing a 4 page letter to Nissan Corporate and Consumer Affairs and copies went to the dealership, our sales person and the manager of the service department. Here's a summary of our issues: The dealership managed to register car number 1 with the wrong VIN number (which although promised they didn't fix for over 2 months), they have damaged my credit score by registering me under the wrong name and SSN (which still hasn't been corrected with the credit bureau), they lost the title of car number 1, rescheduled our appointment for a factory defect on car number 2 impacting the driver's seat at least 3 times and even after having the car for two full days (they said it would only take them 3-4 hours) and then again a full day did not manage to repair it on time and as confirmed. We have had to chase every update from our side. Only once did we receive a call from the service area as they had promised. We have spent hours and days at this dealership. Employees at the dealership have been consistently rude, condescending, arrogant and have brushed off all of our concerns and issues by blaming it on others. We did not feel like the customer but rather like a burden that made their day more complicated. All this while none of the issues listed above were caused by us. It's such an unprofessional place! They gave us a few free oil changes when purchasing the vehicles but I will not be returning there to get them. Also, they advertise that when you're recommended by a friend, said friend will get 100$ if you make a purchase. Obviously to this day my friend has not received her check. The response to my 4 page letter from the dealership was a call from the customer service manager who told me she'd need to call me back with another colleague. We scheduled a time and date for the call but they never called. I tried calling the day after - nothing. It's been two months now and no response has come. I was also in touch with a Nissan Consumer Affairs person. Very nice guy but couldn't help as it is up to the dealership to deal with customer complaints... If you have a choice DO NOT purchase your vehicle here! We're happy with Nissan cars, too bad the corporation tolerates this behavior by their dealers though. More

Horrible People My experience at Woodfield Nissan was horrible. I purchased a 2014 Nissan Maxima and was lied to every step of the way. I was never told the purchase My experience at Woodfield Nissan was horrible. I purchased a 2014 Nissan Maxima and was lied to every step of the way. I was never told the purchase price of the vehicle. I came in at 11am and did not leave until 8pm. I was told I would receive several incentives that would help with my negative equity on my trade in however, they only up charged the vehicle I purchased (2014 Maxima) to almost $37,000. Then charged me $4,300 for a service contract that I was never informed about. I was not given the VPP discount which would discount the price to invoice price. I reviewed my paperwork the morning after the purchase and went in to discuss the issues and no one was available to speak to me. My service contract still has not been cancelled or submitted after I was told by 2 different people they would handle it. As a result of the additional $4,300 my car note is $60 higher and this can not be adjusted. The error was noticed the next day and they were not willing to rewrite the loan. The issue regarding the VPP discount was never resolved and the finance manager Erica informed my fiancé that "it is none of the customer's business how much invoice is for a vehicle". Wow! How is that possible when the discount is through his employer and says the car will be purchased at invoice price? Erica was rude and disrespectful to my fiancé. He left the dealership and came back in for another question 5minutes later and she was standing there talking about him! I cannot not believe she is a manger and represents Nissan. My next problem is that I received an email inviting me to participate in the sales survey however, I never received the survey (such a coincidence). I believe I was somehow removed from the emailing list. I will certainly have to figure out how to send feedback on this business. There were many lies told by Gary the finance rep and one week later we were informed he was no longer employed there for whatever reasons. We have been told repeatedly that there is nothing no one can do. I believe the dealership could further investigated the things I was told. I filed a complaint with consumer affairs. This has not solved anything and they have decided not to further pursue the issue because they said it is up to the dealership to respond. I'm am highly disappointed and I will never purchase another Nissan due to this experience! More

Leased a rogue Ray was a great efficient salesman! Keith was the GM & gave us a Great experience and no haggle price!! I will definitely be back for future purchases Ray was a great efficient salesman! Keith was the GM & gave us a Great experience and no haggle price!! I will definitely be back for future purchases or leases! More

Leased vehicle Great staff, friendly and got us in and out quick! Was able to match the price we were looking for without questions asked. Would recommend to frien Great staff, friendly and got us in and out quick! Was able to match the price we were looking for without questions asked. Would recommend to friends and family. More

EXCELLENT EXPERIENCE I bought my vehicle at another dealer and had a problem with the lift gate being stuck on some material. The rear light was on so it was draining the I bought my vehicle at another dealer and had a problem with the lift gate being stuck on some material. The rear light was on so it was draining the battery when the car was off. Chris Chiefari the Service Consultant was very professional. He also kept me posted on the time frame he outlined. The lift gate was repaired quickly and I was able to make it to work on time. To top it off there was no charge! I wish I had bought my vehicle at this dealership. In fact any chance in the future when there is something that needs to be done and is not in my package with the other dealer I will be back. Of course after the package is up with the other dealer I will be back. More

Purchase of 2014 Nissan Altima It was a pleasure to have John Palazzolo as my sales person. He was such a down to earth person, who was easy to talk to and do business with. You a It was a pleasure to have John Palazzolo as my sales person. He was such a down to earth person, who was easy to talk to and do business with. You always hear about nasty stories involving car dealers, but that won't happen if you work with an honest individual like John P. I am recommending my family and friends to see John if they are interested in a Nissan. More