Woodfield Nissan

I saw an ad in the Chicago Tribune and decided to drive 20 miles to this dealership for it. When I got there, I saw the exact car I had been researching for about 3 months and sat down with the salesperson 20 miles to this dealership for it. When I got there, I saw the exact car I had been researching for about 3 months and sat down with the salesperson, Sebastian, to talk about the ad and the price. He was nice but said I had to choose either the $6000 off or 0% for 72 months. He went to talk to the sales manager to see if we could work something out. The sales manager, Mike, came out and immediately went on the defense and started attacking me. I told him the ad was sneaky because it wasn't specific and he told me he couldn't do anything about it because he "didn't write the ad". He told me I was "uneducated" because the other cars listed (Juke and Cube) do not exist as a 2013 model so I should have assumed it was a 2012 model. He wouldn't let me explain my case and kept saying "let me talk! let me talk!" whenever I would try to interject. I walked in with my eyes and heart set on a car and had money moved and my check ready to be written. I walked out on the sales manager with my money and contact information so I was perfectly happy. I have never seen a car salesman or manager lose his temper so quickly and easily. He so mad he even told me I was there just to waste his time. I was extremely dissatisfied with this manager and believe he could have gone about this much better. I had nothing to lose except my money so of course I had a smile on my face the entire time. It was a very unpleasant visit and I will never drive out there based on an ad again. More

Stick with your independend mechanic if you can If You don't have to, don't go there. Fresh faces (service advisors) every few months. Very few people work there more than 1-2 year If You don't have to, don't go there. Fresh faces (service advisors) every few months. Very few people work there more than 1-2 years. Typical for most Nissan dealers. Some of their "mechanics" seems to know very little about the cars. Stick with your mechanic if you can. Looks like even the warranty work can't be done right. Never ending process. The keep replacing parts without solving the problems. Sometimes they don't even know how to approach it. More

It was the best car buying experience we have ever had. We were treated like royalty. Mark, Fareed, and Neil were very knowledgeable. We hope this will be the start of a great relationship with Nissan. We were treated like royalty. Mark, Fareed, and Neil were very knowledgeable. We hope this will be the start of a great relationship with Nissan. Thanks. More

Both Andy and Justin were incredibly helpful. They were very patient with me as they searched to find me the perfect car and I kept changing my mind! I was not pressured at all to buy and felt very at ease very patient with me as they searched to find me the perfect car and I kept changing my mind! I was not pressured at all to buy and felt very at ease during the purchasing process. I would highly recommend Woodfield Nissan for great customer service, and a great purchase! More

I recently purchased a 2002 Rav 4 from this dealership. Everyone went above and beyond to make sure our experience was top notch. When we purchased the vehicle there were some repairs to the body that need Everyone went above and beyond to make sure our experience was top notch. When we purchased the vehicle there were some repairs to the body that needed to be made. Those repairs were done at no cost to us very quickly and efficiently. They even paid for my rental car for the two days my car was in the shop. I would definitely recommend this dealership to others. Especially those looking for a quality used car. More

At 1:47 pm, I received a call from Tamika requesting a "VIP appointment" for a car that I expressed interest in. I told her that I would come within the hour. She confirmed that the car was in stock. A "VIP appointment" for a car that I expressed interest in. I told her that I would come within the hour. She confirmed that the car was in stock. At 2:40, she called to make sure I was coming. At 2:45 - just as I was pulling up - she called and told me that the car had been taken to auction and was no longer available. A very unprofessional and inconsiderate, and insulting JOKE in my opinion! More

My Xterra was involved in an accident and brought the car to WoodField Nissan so i can get the job done right. Well, that didn’t happen with Woodfield Nissan. Nothing but disappointment, poor quality on body to WoodField Nissan so i can get the job done right. Well, that didn’t happen with Woodfield Nissan. Nothing but disappointment, poor quality on body work (fixed after pointing out there OBVIOUS mistakes, poor communication with me, and to top it all off, my car is still not fixed!!! This is the 7th SEVENTH week and still having problems with them. The overall issue was front& rear bumper, radiator (that i had to point out it was LOOSE and wobbling in the engine compartment area and they did not notice it!)Hitch and front grill. Seven weeks people and when i got it back last Friday, the check engine light cam ON after driving the car for ~5 miles. so since then (5/4/12) i called them, left 2 messages, and still haven’t received feedback from them (5/8/12) Their service is horrible, i filed a complaint with Nissan HQ after 3 weeks of dealing with them and not receiving any response from them, not noticing the radiator damage at the time (????, slapping everything together in the front with mis-alignment of everything they replaced (literally, it was obvious too, nothing of me being picky, and the list just goes on with their poor customer service people. In summary, please stay away from them, and if you notice their negative reviews, they pretty much all say the same thing. Oh, they also "took car" of me while i had the complaint with Nissan HQ and a negative feedback here. But once everything was towards the end (last week) when i got my car back, i was told to edit my online review to positive feedback (and I did), but now again the same crap with not getting back to me and avoiding there poor service. More

We were so impressed with Anthony's no-BS approach and friendliness that we ended up purchasing 2 vehicles from him within 3 days! We got my mom a brand new fully loaded 2012 Rogue SL AWD on a Thursday e friendliness that we ended up purchasing 2 vehicles from him within 3 days! We got my mom a brand new fully loaded 2012 Rogue SL AWD on a Thursday evening. Two days later, I traded in my 2007 Maxima for a 2010 model. Anthony's straight-forward, honest, and insightful advice helped us make 2 solid purchases. Being in sales myself, I'm always turned off by pushy sales people. But Anthony showed us our options, gave me a very fair trade-in value, and paid attention to our needs instead of wasting our time showing us vehicles we had no interest in. I am going to see Anthony again in a few days because a friend is in the market for a new car, and I can't think of anyone else I would trust than him and his team at Woodfield Nissan! More

When I went into this Nissan dealer, I wasn't looking to actually purchase that day and I didn't. However, the friendliness and the knowledge of both the salesman and the General Manager made me want to wor actually purchase that day and I didn't. However, the friendliness and the knowledge of both the salesman and the General Manager made me want to work with them and no other dealership. They didn't have the exact color that I wanted for my new 2012 car so, the GM easily retreived it from another store quickly. Everything was really easy as far as the paperwork and that was something that I wasn't looking forward to doing. They went over everything with me and I also feel like I didn't have to "haggle" very much with them. I told them the area that I wanted to pay and we worked from there. Everyone was very helpful that I dealt with and it was a super smooth transaction. I would highly recommend (and actually already have) going to Woodfield Nissan to any friends/family members looking for a car. More