Woodhouse Buick GMC of Omaha - Service Center

Problem persisted after service. Subsequent follow up attempts have gone unanswered. No refund, no fix offered as of yet. Very frustrating, hopefully some help will be offered soon. attempts have gone unanswered. No refund, no fix offered as of yet. Very frustrating, hopefully some help will be offered soon. More

Service department is friendly, prompt and wipes surfaces down to prevent spread of COVID-19. They are however in either complete denial of how an eight speed automatic transmission should work, incapable of down to prevent spread of COVID-19. They are however in either complete denial of how an eight speed automatic transmission should work, incapable of performing a test drive or directed by GM to deny all procedures. They also declined to perform the requested TSB. I’m not sure how Woodhouse or GM sees these actions as contributing to the customer becoming a repeat customer. Rick Lamb 402-253-7091 More

Though I was happy with the service they did do, a basic oil change, I was not pleased with the other $4,000 worth of fixes they claimed my car needed. I ended up taking my car to another mechanic and they oil change, I was not pleased with the other $4,000 worth of fixes they claimed my car needed. I ended up taking my car to another mechanic and they were able to fix it for only $450, parts and labor included. More

Jared in service did a fantastic job keeping me updated on my repairs and the delays because Covid. Repairs appear to be perfect. I will highly recommend Jared if friends need repairs. on my repairs and the delays because Covid. Repairs appear to be perfect. I will highly recommend Jared if friends need repairs. More

I was expecting to see employees wearing masks. It was disappointing. I realize it doesn’t effect how they do their job but if I were in charge of a business that dealt with the public I’d make them wear disappointing. I realize it doesn’t effect how they do their job but if I were in charge of a business that dealt with the public I’d make them wear masks until it’s no longer a CDC recommendation. More

Everyone I have contact with are very friendly and Willing to help me. They make me feel appreciated and we all need that some days specially The waiting room are clean and comfortable. Service is Willing to help me. They make me feel appreciated and we all need that some days specially The waiting room are clean and comfortable. Service is great More

Stephanie Garcia are the only two words I really need here. Updates, speed, informative and friendly while being genuine. This includes eye contact and being direct while at her desk/work space.. little here. Updates, speed, informative and friendly while being genuine. This includes eye contact and being direct while at her desk/work space.. little things like that that in this day and age go a long way. More

Service and employees were 5 stars. One 4 stars because of the obscene number of attempts to get me to take a survey. Trust your employees! If someone doesn’t want to do a survey, it’s probably because eve of the obscene number of attempts to get me to take a survey. Trust your employees! If someone doesn’t want to do a survey, it’s probably because everything was fine. More

Yes cause they do good work, no cause they charge to much, but car still not running correct, has more issues, but will go sewhere else much, but car still not running correct, has more issues, but will go sewhere else More

Great as usual The service department always does a great job. I have never had any problems with them and they want you to be satisfied. Stefanie GREAT The service department always does a great job. I have never had any problems with them and they want you to be satisfied. Stefanie GREAT More