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Woodmen Nissan

Colorado Springs, CO

4.8
1,119 Reviews

6840 Vincent Dr

Colorado Springs, CO

80918

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1,119 Reviews of Woodmen Nissan

May 08, 2019

Lied to and charged for work not completed This review is in regards to WN's service department. The alternator in my car died several weeks ago and I initially had my car towed to WN for repai More

by BN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Fishman, JOEY SCROGGS
May 25, 2019 -

Woodmen Nissan responded

Hello Bethany, I would just like to state that this is about the 3rd or 4th time you have left us this same exact review. And while we appreciate that you are still sharing your feedback, there has been multiple instances where we have attempted to get in touch with you via phone calls, texts, as well as emails and we still have yet to hear back from you. Also, as we have attempted to inform you in previous responses to your reviews that we have found that there was in fact no fraud committed in the situation. We have already taken action to prevent any issues you may have encountered with staff. And as we have mentioned before, the situation was caused by miscommunication between staff and we again apologize for the inconvenience. In conclusion, since you continue to show interest in the matter, we strongly encourage you to return contact to discuss the matter if you would truly like to get in touch. Thank you. Maria De Lira Owner Loyalty Manager Woodmen Nissan mdelira@woodmennissan.com

May 07, 2019

Best car dealership Thank you to all of the employees that helped with the purchase of my SUV. Highly recommend them. They were caring and attentive to my wants and needs More

by Rockin Red
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Messer, Hugh Tomkins, Harley Schaelling, Daniel Gibson
May 07, 2019 -

Woodmen Nissan responded

Hi Rockin Red, It is so wonderful to know that you had such a truly exceptional purchase experience here with our team. Multiple members of the staff stepped forward to help make this a great experience. I'll be sure Hugh, Francis, and Harley all know how much you appreciated their help. Thank you for the purchase. We hope you enjoy this vehicle for a long time. Thank you for the great review as well. We hope you will come back one day. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

April 23, 2019

Service Dept I want to acknowledge Beau DeClercq.. he was exceptional !! Very polite , awesome communciation skills. Beau is a true asset to the service dept.. he More

by mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau DeClerq
Apr 30, 2019 -

Woodmen Nissan responded

Hi Mary, Both Beau and the service team would like to give you the thanks for sharing your feedback on your experience with us. Beau certainly is much appreciate here by our staff and customers and will be extremely pleased to know that you have provided such kind words for him. Thank you again an d we hope to continue providing you with excellent service! Maria De Lira Owner Loyalty Manager Woodmen Nissan 719-234-1094 mdelira@woodmennissan.com

April 20, 2019

Great salesman, horrendous outcome and follow up. Patrick was awesome but when it was time to sign paperwork they needed a co-signer. No problem. My son came from out of town to sign. Came to find ou More

by giantz69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Yeomans, Hugh Tomkins
May 07, 2019 -

Woodmen Nissan responded

Hello Giantz69, I am so sorry to hear about your experience. I had no idea about this issue you until you posted your review. If you need any assistance to fix what you discovered, please do let me know. If you can please contact me, I can correct a name or phone number so the correct person is contacted when a vehicle is brought in to service so we don't ask for the wrong person. That fix should not take long. I'm disappointed to hear you did not get the follow-up you were looking for. It sounds like all of this could have been avoided and handled in a timely manner. Again, if you need any assistance, please do let me know. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

April 20, 2019

We bought a new car Chuck is amazing! I called to get help with the process of buying a new car and he made it super easy. I explained to him what I liked and what I didn More

by CrystalCVT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CHUCK DYCHES
Apr 24, 2019 -

Woodmen Nissan responded

Hello Crystal, We sure do appreciate the 5 star review you posted online recently. You had some nice things to share online about the experience working with Chuck on our sales staff. Thank you for the purchase and for commenting on how Chuck made the whole process so easy. Thank you so much. If you ever need anything else, please let us know. We hope to see you again one day. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

April 08, 2019

Chuck was awesome in helping me find a reliable vehicle! I'm happy with my new ford! Sales staff was awesome and very helpful! They helped me get a vehicle fast and very professionally, would recommend! More

by Kathy80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CHUCK DYCHES
Apr 15, 2019 -

Woodmen Nissan responded

Hi Kathy80, Thank you for your purchase. It sounds like you were completely satisfied with this experience here. We are glad our staff did such a great job making sure everything went well for you. We appreciate this feedback as well about how it was working with our sales staff. Thank you. If we can help with anything else, please do let me know. Please come again. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

April 07, 2019

Quick deal and great service! This dealer did an exceptional job giving me what I wanted in a timely manner. Everyone was very helpful and friendly! I would recommend them! Thanks! More

by Tararah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Schaelling, CHUCK DYCHES
Apr 15, 2019 -

Woodmen Nissan responded

Hi there Tararah, Thank you so much for coming to our store for this purchase. We hope you will enjoy this vehicle. Thank you for the feedback you provided about the staff that took care of you. We appreciate this opportunity to earn your business. If we can help with anything else, please do let me know. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

April 04, 2019

Oil change Brandon offered a lot of information on what services were needed and recommended for my car. I didn’t have any questions or concerns, as he guided me More

by TierraC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fishman
Apr 05, 2019 -

Woodmen Nissan responded

Hello Tierra, Brandon as well as the rest of the service team is extremely pleased to know that we have provided you with such a great experience. We always try to provide our customers with excellent service and the best advice for their vehicle. We look forward to continue taking care of you and your vehicle. Please reach out to us if you should ever need anything at all from us. Thank you again! Maria De Lira Owner Loyalty Manager Woodmen Nissan 719-234-1094 mdelira@woodmennissan.com

April 02, 2019

Excellent! 2nd car from Woodmen in 5 years.Ask for LEVI Bought my 2nd car in 5 years from WOODMEN NISSAN in Colorado Springs. Bought this beautiful and affordable car this time from LEVI HUGH TOMKINS. Absol More

by TimothyDaughtry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance guy, Hugh Tomkins
Apr 05, 2019 -

Woodmen Nissan responded

Hi Timothy, We do try to be a different kind of car dealership compared to the "other guys" out there for a car purchase. It sounds like your sales person definitely had a more laid-back way of handling things so that this would be as stress-free as possible. We appreciate this great feedback about Hugh and how he handled himself as your sales person. It's good to know he did such an impressive job for you. Thank you for this purchase and review. If we can help with anything else, please don't hesitate to reach out to us. If you know anyone else in the market for a car, please send them to Hugh. He will take great care of anyone you send here. Thanks again. We hope to see you again one day. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

April 01, 2019

Amberella Buys a Car I spent a long time haggling and test driving several vehicles. Alexander Samlaska was so patient and disarming. He made this process so much less str More

by Revelation 7 Solutions
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Samlaska
Apr 02, 2019 -

Woodmen Nissan responded

Hi there, Thank you for sharing your feedback online about your recent experience with our sales department. We hope this vehicle you chose will absolutely meet your needs. Although it sounds like you drove several vehicles and went through some haggling, the bright spot of this whole experience was your sales person. We have already let Alex know how much you appreciated his help throughout all of this. Thank you for your purchase. We know you could have chosen to go anywhere, but you came here and got to work with someone that made your whole experience a very good one. Thanks for everything. If we can help with anything else, please do let me know. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

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