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World Jeep Chrysler Dodge Ram - Service Center

Shrewsbury, NJ

2.6
492 Lifetime Reviews Review Dealership

492 Reviews of World Jeep Chrysler Dodge Ram - Service Center

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December 02, 2020

"I had my 2015 Dodge Challenger Hellcat serviced by World..."

- mark k

I had my 2015 Dodge Challenger Hellcat serviced by World Jeep Chrysler Dodge Ram in August 2020, which took several days to complete the work requested. While my Hellcat was being serviced, it was stolen from the dealership lot. The dealership lot was unsecured and, after subsequently learning of the security measures in place at the dealership, I was surprised that customers' vehicles and keys (my key fob was also stolen from the dealership) are not more securely controlled. Upon learning of the theft, I went to the dealership to understand what circumstances allowed this theft to occur and was told that the dealers insurance policy would cover my loss. However, the dealer's insurance carrier subsequently notified me that the dealer refused insurance coverage for my loss; consequently, my insurance carrier needed to cover my loss. I will never use World Jeep Chrysler Dodge Ram ever again nor recommend it to anyone else.

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No
Employees Worked With
Dec 20, 2020 -

World Jeep Chrysler Dodge Ram responded

Hi Mark, we appreciate your review and sincerely apologize for the unfortunate and unusual circumstances you described above. We set a high standard for ourselves, so it's extremely disappointing to hear that your experience with us was not a positive one. Sincerely, Joe Wajda, Executive Manager

November 16, 2019

"Abdolutely the worst experience I have ever had with any..."

- Antonio Martinez

Abdolutely the worst experience I have ever had with any service department in my life ! ! ! After purchasing 2 new Ram 2500 trucks back to back within 8 months of each other, I had nothing but problems with both trucks. From replacing the first set of tires at only 10k miles, to the numerous recalls and back orders on parts. Bad batteries, bad starters, and then to top it off.... had to replace transmissions on both trucks before breaking 30k miles. If that was not enough.... I was treated like a second rate and non important customer.. once the parts were in to replace the transmission after waiting over a month.... The service manager advised me that he would work my truck back into the mix and probably get it back to me next week some time????? The sevice department was not helpful at all while both trucks on separate occasions were down for extended periods of time making me lose a substantial amount of money for my business during the busiest time of year. I assure you that the treatment I received from the service department and all the way up to the general sales manager..... I will be taking my business elsewhere for any and all future car or truck purchases.

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No
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Nov 18, 2019 -

World Jeep Chrysler Dodge Ram responded

Antonio, While we regret the incidents you’ve had with your commercial vehicles, your complaints are product related. We have always tried to service your vehicles as quickly and professionally as possible and don’t benefit one bit from your truck sitting here one minute longer than necessary. In this particular situation, we were waiting on a part that we (or anyone else) was unable to obtain until Friday. As communicated to you, we received it Friday and are hoping to have your truck done today or tomorrow. Thanks, Joe Wajda Executive Manager

August 01, 2019

"This place is the absolute worst"

- Disgruntledpete

they jerk you around until the warrenty runs out then they say oh well, honestly i dont think they know what they are doing, the other day my jeep was there for an ongoing issue they called me said it was done charged me over $500 and when i got in it xx eng light was still on and still the problem wasnt fixed......they are dumb

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No
Employees Worked With
Other Employees : Issac
Aug 08, 2019 -

World Jeep Chrysler Dodge Ram responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. If you would like to discuss this further please feel free to reach out to me. Thank you. Sincerely, Joe Wajda, Executive Manager

June 19, 2019

"ABS and 4WD Sensor Failure Repair"

- Mike from Nantucket

One of the best experiences at an auto dealer ever!! We were strangers to their community and were treated like locals. Issac, another young man and most of all Tom PaPa, genial with a great sense of humor made us welcome right away. While they worked we were driven to and from a diner so we could have breakfast. A very friendly driver and a surprisingly good diner. A walk through with Issy to update ourselves on the new Jeeps was friendly and stress free even though he knew we were not local. All in a two and a half hour envelop from walk in to drive out. And the price was half of what we were guessing! Oh! And the car works great! A stress free six hour, drive back to Cape Cod. Mike and Judy Wodynski

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Yes
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Jun 21, 2019 -

World Jeep Chrysler Dodge Ram responded

Mike from Nantucket, We are happy to hear you had an amazing time at World Jeep! Thank you for stopping by! Best, Joe Wajda, Executive Manager

March 16, 2019

"Have you seen Pete?"

- Jessica1117

Service is friendly and easy to work with. Joe C. is the xxxx and always takes care of everything. And they have World Jeep Pete !

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Yes
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Mar 18, 2019 -

World Jeep Chrysler Dodge Ram responded

Thanks Jessica1117 for the 5 star rating! We appreciate your time and look forward to your next visit. Safe travels! Best, Joe Wajda, Executive Manager

February 02, 2019

"Great Service ! Depending on whose handling you. "

- Dee119

Dean was awesome !! He was patient and did his best to service everyone as he was working alone. Customer service skills were through the roof for this guy! Anytime you have a service contract it can be a bit difficult but he was not abrasive or rude. He kept in communication with me the whole time while we were working on the details of my issue. I appreciate people in service who truly have a calling. He def has added a star to the whole rating ... thanks Dean for your exceptional customer service, you made my experience outstanding!!

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Yes
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Feb 04, 2019 -

World Jeep Chrysler Dodge Ram responded

Thank you for the positive review, Dee119! We are glad to hear you had an amazing experience. Thanks for coming! Best, Joe Wajda, Executive Manager

November 28, 2018

"They go out of their way"

- The McGrail's

I have been dealing with World Jeep since they day they opened. We have purchased at least 10 vehicles from them and referred countless others to their dealership. Bottom line, never once have we ever experienced anything other than help, honesty, professionalism, and 5 star care. That's why we purchase two cars at a time from WJ and will continue doing so. Joe Wajda, managing partner, Lou, the service mgr, Renny Henderson, Sales mgr, TJ, Sales Rep., and the entire service team all are great to deal with. I highly recommend WJ to my family and friends. They will bend over backwards for you! Rev. M. McGrail

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Yes
Nov 28, 2018 -

World Jeep Chrysler Dodge Ram responded

Thanks so much for the five stars, The McGrails! We appreciate you taking the time to tell us about your experience at World Jeep. We hope to see you back in here again soon! Best, Joe Wajda, Executive Manager

June 23, 2018

"excellent customer service"

- Suzanne

I wouldn't take my car anywhere else. The staff are always polite and a pleasure to deal with. They work well as a team and it shows!

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Yes
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Jun 25, 2018 -

World Jeep Chrysler Dodge Ram responded

Thank you for your great 5 star review, Suzanne! We are happy to know that you had such an excellent experience at our dealership. We appreciate your business, and are looking forward to your next visit! Best, Joe Wajda, Executive Manager

June 22, 2018

"Service Appointment for Recall"

- JeepGuy

Arrived on time for my appointment. Was greeted by service writer Tom Papa who took care of the paperwork. Service was done and vehicle was washed and returned to me in the time that I was told back when I made my appointment. Very happy with the way things were handled.

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Yes
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Jun 25, 2018 -

World Jeep Chrysler Dodge Ram responded

Thanks for the great feedback, JeepGuy! We are so glad your recent visit to our dealership had you driving away completely satisfied. Thank you for visiting World Jeep & we look forward to working with you again soon! Best, Joe Wajda, Executive Manager

April 20, 2018

"Pleasantly surprised"

- GMC Sierra Buyer

I purchased a used pickup and they stayed past closing time to get the truck ready for me. I had a low tire pressure sensor go off on the way home but the tire appeared fine. The next morning I had a flat and got some air in it before going to work. I called later and Shane said they would take care of the leak. Made an appointment with the Sercic Dept. for that afternoon. about an hour later the service manager tells me that there was something wrong with one of the front tires and that they would take care of both of them but could not get it done that day. They gave me a loaner and I picked the truck up the next afternoon after work. I did not ask for, or expect 2 new tires. Very much appreciated.

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Yes
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Apr 24, 2018 -

World Jeep Chrysler Dodge Ram responded

Thanks so much for leaving us a positive rating, GMC Sierra Buyer! Come back and see us any time here at World Jeep! Best, Joe Wajda, Executive Manager

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