World Toyota

On Friday February 4 my 2009 Prius died in the middle of traffic while my fiancé was driving it. She could only get it to start enough to limp the car onto a side street. She called AAA to have the car towe traffic while my fiancé was driving it. She could only get it to start enough to limp the car onto a side street. She called AAA to have the car towed to World Toyota because we've had the car serviced there before, and we live around the corner. Philip Vo was the service advisor assigned to the car when it arrived. I spoke to him and told him what had happened and why we were sending the car in. He informed me that it would cost $150 to diagnose the problem. I asked him if I could come to the dealership and use my own OBD scanner so save the $150, but he said that was not possible. After the diagnostic check, he reported that my hybrid battery needed to be replaced because of a POA80 code. Their report said that my 12v battery was bad and needed to be replaced. The report also noted that there was "Lot oil in the throttle body" and "need throttle body clean out". Mr. Vo verbally complained to me that the car was out of gas, and that they had to buy gas to even pull the car into the service bay. (side note- the gas gauge is inaccurate and the car had plenty of gas) I decided to have the car towed back to my house and explore a cheaper option for replacing the hybrid battery than the $3k+ I was quoted by World Toyota. I had a Prius battery tech at my house the same day (February 5) to replace the hybrid battery. This is where things got interesting, and much more frustrating. The World Toyota technician had cleared the trouble codes from my Prius. The battery tech did not find a POA80 code, or any other trouble codes. I called Mr. Vo several times to have him send me the complete list of diagnostic codes from my car, but after an hour or so he only sent me the POA80. According to the battery tech, there are always additional codes with a POA80 that provide more information. I drove around with the tech for several miles to try and reproduce the issue, but the car was fine.  He noted a few things about the car that I found interesting: 1. First of all, he checked the oil and found that it had WAY too much oil. We thought that might explain the oil in the throttle body the World Toyota tech reported. According to my diagnostic report, the World Toyota tech checked the oil and found the level acceptable. 2. My 12v battery tested to output 12.8v. The battery is actually less than a year old. It definitely does NOT need to be replaced as the World Toyota tech stated.  3. When we were driving around, the battery tech noted that the hybrid system status on the dash showed that the hybrid battery was charging normally. He also noted that my gas motor was shutting down and switching to the hybrid battery while we were in slow traffic. He told me that the gas motor does not shut down if the hybrid battery is defective. He also noted that the car is specifically designed to switch to the gas motor if the hybrid battery is bad, so there is no reason the car would shut down in traffic because of a hybrid battery failure. After driving the car, testing the car, and consulting 3 other experienced hybrid techs at his company it was determined that the hybrid battery did not need to be replaced. I paid $350 for the service call to find out that basically everything the World Toyota tech said about my car was incorrect. I took the car to my regular mechanic on Monday the 8th. It was one of his techs who had overfilled the oil for my recent oil change. I told him that the car had shut down in traffic and it had too much oil. He immediately apologized for his tech's mistake and jumped up to fix it. He told me that with too much oil, the car would build up too much oil pressure and that could cause the car to shut down to protect the engine. I would think a trained Toyota tech should know something like that. He drained the extra oil and filled it to the proper amount. Since then the car has been driven every day. The car has traveled over 500 miles with absolutely NO issues. The hybrid battery is charging normally, and the car regularly runs on the hybrid battery at low speeds. The 12v battery starts the car with no issues at all. With the oil pressure straightened out, the car runs and drives perfectly. After this experience, it appears that the World Toyota service department is more interested in upselling customers than accurately diagnosing their issues. The first thing the battery tech said when I told him the car had shut down in traffic was, "that wouldn't happen with a bad hybrid battery". Shouldn't a Toyota tech know that, and know to look for a different cause?! Or do they just plug up the diagnostic machine and report the POA80? I don't know if there were any additional trouble codes for my issue, because my report only has the POA80. I assume at this point that I only saw that code because that's the one that says I need a $3k repair. If I had paid World Toyota the $4k they requested, my car would still have had too much oil in the crankcase, and most likely would have done exactly the same thing again. I would have replaced a working hybrid battery and a new 12v battery for nothing.  An everyday mechanic instantly diagnosed the problem and fixed it for free, when the "Trained" Toyota service tech couldn't even be bothered to note that there was an extra quart of oil in the crankcase. I would hope that the World Toyota service team would be embarrassed when they read about my experience, but they can’t even be bothered to respond to my emails and phone calls. I paid World Toyota Service $204.23 for an incorrect diagnosis and a shake down. 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Not sure what is going on in their back end, but I’ve received nothing but ineffective and careless service. All I asked for was a simple part to fix the lever mechanism to fold my backseat, and they had received nothing but ineffective and careless service. All I asked for was a simple part to fix the lever mechanism to fold my backseat, and they had me wait 2 and a half hours just to tell me they don’t have the part. I drive back a few days later after they’ve ordered the part, they make me wait another HOUR and a HALF just to tell me they ordered the wrong part. What kind of error prone service is this? Not sure who is handling this but it can’t possibly take that long to check inventory nor be that difficult to put in a correct order….disappointed and frustrated. More

Lousy service, they didn't fill me with coolant and I asked to speak to the manager and he never came. No wonder I saw other customers furious, for selling cars without being friendly. asked to speak to the manager and he never came. No wonder I saw other customers furious, for selling cars without being friendly. More

Thanks to Ken at World Toyota on Peachtree industrial in Atlanta Georgia. Ken gave excellent guest service on my visit today. Atlanta Georgia. Ken gave excellent guest service on my visit today. More

I have been going to World Toyota for over 17 years both to buy cars and for service. I have always been very pleased with them until a visit on December 15, 2021. I took my Camry in for pre-paid services to buy cars and for service. I have always been very pleased with them until a visit on December 15, 2021. I took my Camry in for pre-paid services (oil change). The dealership was very busy but the check-in process was efficient and the personnel were friendly. I was told that my car would be ready in about 1 1/2 hours. This was expected because they were busy so I went home. I received text within that time that my car was ready and to see an identified service advisor. Everything seemed great until I arrived to pick up my car about 15 minutes later. The service advisor was no where to be found. About 10 minutes later, he appeared at his counter and without any other greeting asked "What did I want?" I told him my name and I was there to pick up my car. He started typing and then printed out a document and the next thing he said was the service was about $70. I replied that this was a pre-paid service. Without any other comments he started typing again. Another person came up to his counter and started having a personal conversation with the advisor as if I was not there. After they finished their conversation the advisor handed me papers and said I need to sign twice on page 1 and twice on page 2. These papers reflected that the services were pre-paid but the advisor said nothing to me other than sign the papers. He then handed me my keys. I asked where my car was and he said it was outside and pointed in a direction. This was not normal because in the past my car was driven into the service bay and I didn't have to go looking for it. I went in the direction the advisor had pointed. My car was not there, but at the other side of the lot. When I went to get into my car, the seat had been moved all the way forward and raised up. Additionally, the plastic was still covering the seat and there were dirty napkins on the front floor. I also noticed that something had been split on the console but had not been completely cleaned up. I then realize that the napkins had been taken from where I normal keep extra napkins. I was not happy that they car had been left dirty and the seat in a position that I could not get into the car without having to adjust all the seat settings. I went back inside to see the service manager, John Pitera, but was told he would be busy for awhile with a meeting. I left angry and got back in my car. When I turned the car on, I then noticed all the dash informational settings had been changed to ones I was not familiar with. However, I didn't notice until later that night that my automatic headlights had been turned off. When I got home, I called back to World Toyota in an attempt to reach Mr. Pitera. I got a voice mail so I left him a message. He did not return my call. I called again the next morning and spoke to a receptionist who said Mr. Pitera was not available but she would send him a text message that I had called the previous day and that I wanted to talk to him about my experiences from the day before. Mr. Pitera never returned either of my calls. It appears that the poor service I received at World Toyota starts with the service manager, Mr. Pitera. More

We went to place a $500 deposit on a RAV4 LE 2021 and Beth from Sales told us we can cancel the deposit if we don't want the vehicle. We found a better deal 2 days later and asked them to cancel the depo Beth from Sales told us we can cancel the deposit if we don't want the vehicle. We found a better deal 2 days later and asked them to cancel the deposit. The sales agent said we had to come to the store in person to cancel and later on the manager called us. He said we were wasting their time and threatened to not refund the deposit. We have now filed a dispute on our credit card. Thanks! More

Hit some stuff in the road today on my way into work, tire light came on...psi on all tires dropped to 27. I live an hour away my Toyota dealership would have been closed if I went home or they just wou tire light came on...psi on all tires dropped to 27. I live an hour away my Toyota dealership would have been closed if I went home or they just wouldn't have serviced car due to time of day. Thank you for getting me in without an appointment, advisor Adam Gurreri was very helpful in getting me in with no problem. Definitely consider switching to your dealership to do my service after today's experience. Thank you More

Terrible service after you buy a truck. Never got the GA tag. They would not give us an extension either. tag. They would not give us an extension either. More

The most crook, unprofessional, serviced. Lies, fraud do on so forth. Cannot recommend to anyone on so forth. Cannot recommend to anyone More

If I could give zero stars I would. Lot Manager Willie Yarbrough makes sexist and racist remarks to fellow Toyota employees. As someone who has worked there for as long as he has, youd think he would know Yarbrough makes sexist and racist remarks to fellow Toyota employees. As someone who has worked there for as long as he has, youd think he would know how to address and interact with his coworkers. Youd also think that he would want to leave those evil statements in the past, given he is an African American himself. Unfortunate people like him are stuck in the 1960s, he shouldnt have a job if he conducts himself in such a way. Shameful More