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World Toyota
Atlanta, GA
2,305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 19, 2026
They are very customer oriented and Eric my service rep is the best. Explains all the details about the service and the options and so friendly and personable. Thank u Eric 👍 is the best. Explains all the details about the service and the options and so friendly and personable. Thank u Eric 👍 More
by thomasdavenport
Employees Worked With
Eric
May 18, 2026
Becky was my point of contact today and her customer service was stellar!! She was patient, attentive, and clearly understood my service needs. I appreciate her communication style and I will return bec service was stellar!! She was patient, attentive, and clearly understood my service needs. I appreciate her communication style and I will return because of her. Thanks Becky!! More
by Ty
Employees Worked With
Becky
May 17, 2026
Very disappointed. I went to get a new key made from the service department and the sales person DID NOT inform me that I needed to get the key programmed. I paid and l I went to get a new key made from the service department and the sales person DID NOT inform me that I needed to get the key programmed. I paid and left and thought everything was fine, due to the negligence, it started a domino effect. My car stopped, I thought I needed a jump, so my mom had to come get me, then I headed over to Advance Auto Parts because I thought my battery was dying, I spent $200 there, the car started right back up. I thought everything was fine until the next morning, my car wouldn’t start at all, not knowing what was wrong because I thought the new battery would fix the problem, I had to get my car towed to Toyota. The diagnostic was ran, all the time it was the key that the sales rep from parts FAILED to tell me that I needed to get the key registered so my car would recognize it. My entire Saturday morning from 7am-3:30pm was stressful and was wasted because someone failed to do their job properly. I don’t think this was fair and something needs to be done, I could’ve avoided all of this, I am a loyal Toyota customer and I really didn’t appreciate this level of service. More
by Gibbsmoneke78
Employees Worked With
Can’t remember
May 14, 2026
We worked with Faheem and Clarence throughout our purchasing experience online, and Faheem when we came in the dealership. Both of them were incredibly professional. Faheem was wonderful to work with purchasing experience online, and Faheem when we came in the dealership. Both of them were incredibly professional. Faheem was wonderful to work with in person and answered all of our questions thoroughly. More
by John Roberts
Employees Worked With
Faheem, Clarence, Lisa, Diego
May 13, 2026
I was very disappointed with the service today. I originally called regarding a maintenance check light issue, but the operator scheduled me for a tire rotation appointment without properly confirm I originally called regarding a maintenance check light issue, but the operator scheduled me for a tire rotation appointment without properly confirming that with me. I came in under the impression that the issue with the maintenance light would first be inspected and then any recommended work would be discussed with me before proceeding. When I arrived, the staff member at the front mentioned that they would let us know if any work needed to be done, so I waited patiently expecting communication before anything was performed. Unfortunately, I later found out that the tire rotation had already been completed without my consent or prior discussion. I had actually purchased my tires from a different location where I receive complimentary tire rotations, so this was a service I could have avoided paying for today had the communication been clear from the beginning. What was even more frustrating was the response I received when I brought up the miscommunication. The staff member seemed very dismissive, with an attitude that came across as “what do you want me to do about it?” rather than showing understanding or attempting to resolve the concern. I truly wish the communication had been handled more clearly from the start and that the customer service experience had been approached with more care and professionalism. More
by mimzie8
Employees Worked With
N/A
May 13, 2026
World Toyota consistently provides excellent service & fair prices. Comfortable waiting area. Friendly staff. I won’t go anywhere else! fair prices. Comfortable waiting area. Friendly staff. I won’t go anywhere else! More
by david-webb
Employees Worked With
Kory Cunnea, Donnye Ramirez
