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World Toyota
Atlanta, GA
1,471 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 25, 2024
First time customer. I made an appointment for an oil change. My first impression was good. The service advisor did not try to over sale some useless service (spoiler.. t I made an appointment for an oil change. My first impression was good. The service advisor did not try to over sale some useless service (spoiler.. this came later…) Cons: It took them 2:30 hours to do an oil change and tire rotation. What is the point of making appointments? Just before they start to work on the car. I received a text saying that I needed 2 extra services .. some AC cleaning… and some Carbon buildups cleaning (my engine had both direct and port injection so carbon buildup should not be an issue) and they never remove any spark plug and look inside… Anyway another annoying thing they change your seat adjustments.. they changed everything seat angle, seat height and seat distance from the steering… I am 5-10 it is not like I am super short and they need to change the seat adjustment… Not every car has memory seat…. Pros: They did not try to sale me an alignment… that’s a first!!! More
by Julien
Employees Worked With
Philip Vo
Helpful July 25, 2024
Glenn Cox has excellent customer service skills. He was informative, knowledgeable, and professional. He kept me informed about my vehicle. He was informative, knowledgeable, and professional. He kept me informed about my vehicle. More
by Kcars
Employees Worked With
Glenn Knox
July 24, 2024
My car broke down on the side of 85 headed home from Atlanta to SC. I had my Toyota Camry towed to your location. I arrived at 2:15 PM hesitant as to whether or not I would be able to get home that ni Atlanta to SC. I had my Toyota Camry towed to your location. I arrived at 2:15 PM hesitant as to whether or not I would be able to get home that night. Jeff was my customer care representative and he did a superb job helping in my return home that night. He offered to provide Lyft to me so I could get something to eat during my wait and worked very hard to make sure I was able to get my car fixed prior to the dealership closing at 7:00 PM. Excellent customer service! I am thankful to have met him and that I came to that location for my needs. More
by wwalls26
Employees Worked With
Jeff
July 22, 2024
The people there have always been really nice and helpful, but 3 hours was too long for an oil change and tire rotation that I already had an appointment for. helpful, but 3 hours was too long for an oil change and tire rotation that I already had an appointment for. More
by Cj
Employees Worked With
I have worked with Philip Vo before Ana's Eric was great too.
July 21, 2024
I can’t say enough about the care shown to us by World Toyota’s service department. Eric Matson is a superhero who understood my predicament of being from out of town, got my car repaired on a busy Saturd Toyota’s service department. Eric Matson is a superhero who understood my predicament of being from out of town, got my car repaired on a busy Saturday afternoon, and kept me fully informed throughout the entire ordeal. Without this focused attention, we would have been forced to get a hotel until the shop reopened on Monday! Thank you, Eric & the entire team!!! More
by meloni_d
Employees Worked With
Eric Matson
