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World Toyota

Atlanta, GA

Overview
Reviews
4.4
1,386 Reviews
Call Dealership (678) 547-9000
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5800 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 1,386 reviews

May 07, 2024

Justin Streeter was efficient, polite, and professional. Communication was great. Thank you! It was great service the moment I walked in and he helped me out with everything I needed. More

by rat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Streeter
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Helpful
May 07, 2024

I received prompt, efficient and professional service from my rep, Isiah, and the service department workers. More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
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May 07, 2024

Great service in a timely manner, thank you all for what you do for each customer! More

by Juana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel in the service department
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May 05, 2024

World Toyota exhibits poor quality and craftsmanship when completing service. This is now my second service having to return the vehicle within 24 hours of completed repairs for correction, and the second ti More

by jamyers11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip Vo
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May 07, 2024 -

World Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 08, 2024 -

jamyers11 responded

We had a direct personal conversation on Monday 05/06 in which I was not satisfied with your follow up handling and expressed my concerns. You then followed up on with this comment and a canned email asking me if I had any concerns you could address - as if we did not already speak directly. That adds further insult to injury. Your tone-deaf responses solidify the lack of customer service at your dealership.

Helpful
May 03, 2024

Everyone was good to work with. Every one was pleasant even during negotiations, answering questions, etc. More

by lizmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edwin
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May 07, 2024 -

World Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 03, 2024

When I asked why they are flagging an oil change every 5000 miles when the service person admitted synthetic last at least 10,000, the reply was a comparison of jiffy lube and Toyota. With all due respect More

by jamestbailey5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric service
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May 03, 2024 -

World Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 02, 2024

Attentive employees good service explains what is needed knowledge of what they are doing that is good service More

by Abdulfatahog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Allen
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May 04, 2024 -

World Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 02, 2024

Kept me informed of my vehicle status and need for repairs. Timothy was very professional. More

by sohmer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Clark
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May 03, 2024 -

World Toyota responded

We're delighted to learn about your positive experience and the professional assistance provided by Timothy! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 02, 2024

The dealership has always provided thorough and efficient service for all my vehicle needs. Employees have always been happy to help and it’s my regular maintenance spot. More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Vo
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May 03, 2024 -

World Toyota responded

It's wonderful to hear that our dealership has consistently provided thorough and efficient service for all your vehicle needs! Thank you for choosing us!

Helpful
May 01, 2024

Great quality customer service , I will be back for my next appointment and refer others More

by R.wilkins0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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May 02, 2024 -

World Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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