World Toyota

It was only oil changed, why do I have to wait 3 hrs? I think its a lot of waste of time I think its a lot of waste of time More

I took my car in for a routine oil change and tire rotation which turned out to be terrible. My service advisor, Ernesto said I needed new filters and an alignment and new tires. I mentioned that I th rotation which turned out to be terrible. My service advisor, Ernesto said I needed new filters and an alignment and new tires. I mentioned that I thought new filters were installed in my previous maintenance visit 4 months ago. It turns out that the alignment was listed as having been corrected in the same visit. Then I received a message from the mechanic I think that said I needed an alignment. So I am not sure the alignment was ever performed. I also asked that the left front tire be checked since I have had trouble keeping the tire pressure up and that the low tire pressure light was on. Since I had bought the tires at another Toyota dealership, Rick Hendricks, I thought they might fix it for free. When the car was returned the service advisor told me they couldn’t find anything wrong with the tires. However the low tire pressure light was still on and it was clear they hadn’t even looked at it. The service advisor said the mechanic could look at it but I was fed up and went to Costco and put air in the tires as I had done before. Of course the light went off but the tire still is not fixed. Finally when I asked if there were any promotions for the oil change the service advisor Ernesto said there was a $20 promotion. However when I went to pay he said the promotion had been discontinued. I said that it was pretty good to give me the promotion then take it away. He finally decided to give it to me. All I can say is that I will never have my car serviced by that dealership again. More

They want business but don't know how to treat the customer valued. They don't offer a drink or anything when we spend most of the day at the dealer whether it's for service or sales. Not satisfied wi customer valued. They don't offer a drink or anything when we spend most of the day at the dealer whether it's for service or sales. Not satisfied with the experiences ai have had with Toyota but I keep buying cars from here trying to give them multiple opportunities but they fail every time. More

If I make an appointment for an oil change at 10, I expect there to be staff available to change my oil at 10. Today it took 2.5 hours for staff to accomplish a 30 minute task. This happens every time expect there to be staff available to change my oil at 10. Today it took 2.5 hours for staff to accomplish a 30 minute task. This happens every time I make an appointment. I’m starting to wonder if this dealership understands what an appointment is. More

I was greeted promptly upon arrival. Car took a little longer than state but that was due to it being holiday weekend. Car took a little longer than state but that was due to it being holiday weekend. More

Quick efficient class and professional amazing work,great communication skills, Rebecca was extremely helpful and kind. communication skills, Rebecca was extremely helpful and kind. More

The service provided was exceptional, and the communication regarding my car needs was impeccable. Rebecca was excellent at explaining everything. communication regarding my car needs was impeccable. Rebecca was excellent at explaining everything. More