World Toyota

Everyone vas very good and fast Oscar was very nice and appreciated and informed me about car he is very good.Service was very good. Thank you so much and see you next time 👍 appreciated and informed me about car he is very good.Service was very good. Thank you so much and see you next time 👍 More

Got a new battery, TrueStart 84 months, for my 2006 Toyota Sienna at a great price and quick turnaround. The dealership always has reasonable prices for Toyota maintenance. Toyota Sienna at a great price and quick turnaround. The dealership always has reasonable prices for Toyota maintenance. More

I brought my 2016 Corolla to World Toyota for an oil change and an A/C system check. When I dropped the car off, my reverse camera was 100% operational. Immediately upon picking up the car and returning change and an A/C system check. When I dropped the car off, my reverse camera was 100% operational. Immediately upon picking up the car and returning home, the camera was completely dead. I documented this in writing via text to my service advisor less than an hour after pickup. I brought the car right back, but Service Director William Garcia declined to even have a technician pull the dash trim or check the wiring/fuses disturbed during the A/C diagnostic, hiding behind the claim that the unit is aftermarket—despite it functioning flawlessly for years across every prior service. Mr. Garcia was dismissive and hostile, stating that "no one is above him" at the location. I was actively in the market to buy a new vehicle from this dealership this month, but based on this service experience, I am taking my vehicle purchase and future service business elsewhere. More

Pulling up for appointment, there was no one around to help promptly so cars were not being checked-in. A rep came out and asked to the other worker who was next, so there is really no system if a rep is help promptly so cars were not being checked-in. A rep came out and asked to the other worker who was next, so there is really no system if a rep isn't being diligent. The salesperson, Kory, didn't seem all that enthusiastic to be there, he told me that the wait time could be anywhere from 1.5 hours or little more than that. Waiting area had vending machines and free coffee dispenser. I had to keep my toddler entertained for a while, and when I looked around all of the other people that had been in the room and came around the same time as me had been replaced by new customers. I took a walk around outside to keep my child busy, and I just saw my car sitting there in a parking space. I had messaged the number that texted me at check-in if my car was ready and then 15 minutes later, they texted back that my car was available for pickup. Paying the salesperson, I only was spoken to for maybe 6 words and no eye contact, and no apology for waiting 3 hours. Not a place that I would enjoy bringing myself, my baby, or my car back. More

Excellent service very professional I will bring my car here for service every time thanks here for service every time thanks More

To Whom It May Concern, I am writing to formally express my extreme disappointment and frustration regarding my recent experience with the World of Toyota service department. I entrusted my vehicle express my extreme disappointment and frustration regarding my recent experience with the World of Toyota service department. I entrusted my vehicle to your dealership because I expected honest, transparent, and professional service from a company that stands behind its reputation. Instead, I left feeling misled, financially burdened, and with a vehicle that now has serious issues it did not have before entering your service department. Before scheduling my appointment, I was informed that the World of Toyota provides complimentary inspections and diagnostics for Toyota vehicles. Based on that representation, I brought my vehicle in expecting an honest evaluation and trustworthy recommendations. After the inspection, your service representative informed me that he could provide significant discounts if I applied for financing. He specifically assured me the credit inquiry would be a soft inquiry, stating it would not affect my credit. Relying on his statements, I agreed. I later discovered this was false, as a hard inquiry was placed on my credit report. Had I been given accurate information, I would have reconsidered moving forward. The representative also quoted me $2,000 before taxes for the repairs we discussed. I made it clear that I would not complete every recommended repair and asked him to identify only the most urgent services. At no point did he explain that labor, fees, or other charges were separate from the quoted amount. When I returned to pay, my total exceeded the quoted price by well over $1,000, not including taxes. The discounts discussed before my credit was run were never applied. From my perspective, the financing offer and promised discounts were used only to persuade me to authorize repairs. Additionally, when I was provided with a rental vehicle, I was told it had no scratches or damage. As a precaution, I inspected it myself and documented existing damage to protect myself from liability. Thankfully, I did. After being notified my vehicle was ready, I intentionally gave your technicians additional time to ensure everything was completed properly. Unfortunately, upon picking up my vehicle, it immediately began making a noticeable sound that was never present before. Even more concerning, the vehicle now drifts significantly and uncontrollably while driving, creating a serious safety hazard. I work for AAA and understand the importance of vehicle safety. I cannot confidently transport myself or my children in a vehicle that no longer feels safe to operate. These problems did not exist before your dealership serviced my vehicle, and I have proof supporting that fact. As a result of this experience, I was misled regarding financing and credit inquiries, quoted pricing that was not honored, promised discounts that were never applied, charged substantially more than expected, inconvenienced with additional visits, and left with new mechanical issues that have destroyed my confidence in your service department. I respectfully request an immediate investigation, a complete no-cost repair of the issues created during service, reimbursement or partial refund for the misleading pricing, review of the promised discounts, and appropriate goodwill compensation, including service credits or complimentary maintenance, to reflect the inconvenience, financial burden, and loss of trust I have experienced. I chose the World of Toyota because I believed I would receive integrity, expertise, and quality workmanship. Instead, I regret placing my trust in your dealership. I expect meaningful action—not simply an apology—to restore my confidence and demonstrate that customer satisfaction truly matters. I would appreciate a prompt response from dealership management outlining how the World of Toyota intends to resolve this matter fairly before any further escalation becomes necessary. More

I was very pleased with the service I received today from World Toyota. I was kept informed and no pressure for extra services. My service advisor, Jayda, did a great job for me and I am grateful. I would re World Toyota. I was kept informed and no pressure for extra services. My service advisor, Jayda, did a great job for me and I am grateful. I would recommend her and World Toyota without reservation. More

Great service even though they were short handed. Everybody hustled. We will definitely be back. Everybody hustled. We will definitely be back. More

Rebecca provided excellent customer experience. Happy with the service. I Went in for my brakes Happy with the service. I Went in for my brakes More

Fantastic team to work with James and Lexi really made the process as smooth as possible the process as smooth as possible More