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World Toyota

Atlanta, GA

2.8
938 Reviews

5800 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 938 reviews

June 03, 2023

Sebastian was the one that helped us and he did a great job. He made sure we got our car before we went on vacation. We had our brakes front and back done. New tires and a oil change. Thank you Sebastian y More

by sabrina1970
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian gamez
June 02, 2023

Staff exceeds expectations along with a courteous professionalism. From beginning of service to exiting dealership, the service technician keeps me informed. More

by AlanW
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiston
May 31, 2023

Taylor was fantastic to work with! Love my new car — upgraded to an XSE Camry More

by Cheryl
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Brooks
May 27, 2023

This is for Toyota itself. They have not helped me on my case. Then just closed it. Waste is fine and pour service. Bad for anyone selling Toyotas More

by caleb32
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota. Susan.
Jun 01, 2023 -

World Toyota responded

Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at spakarati@worldtoyota.com. I look forward to speaking with you. Sam Pakarati General Manager

March 30, 2023

Before buying a car at World Toyota Stop, review the World Toyota reviews and customer experiences. We purchased two cars 45 days ago. The first issue was purchasing the first car (Toyota supra 2022) wi More

by jimenez.reynaldo
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hasan Choudhury
Mar 31, 2023 -

World Toyota responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Sam Pakarati General Manager 301.806.0080

February 07, 2023

WORD OF WARNING - WORLD TOYOTA, SUCKS! !!! STAY AWAY. I called World Toyota, Atlanta, yesterday to inquire on a Highlander they have for sale and spoke to the Sales Manager. I asked More

by SHOCKED!
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
SALES MANAGER
Feb 08, 2023 -

World Toyota responded

This is truly shocking indeed! In an effort to find out what happened here, we have been researching but without any information, we were unable to track down the phone call or the alleged person involved. Of course, we do our best to price the cars to the market and be a no hassle no haggle type dealership on used cars. A little wiggle room might be possible, however, the days of large discounts on used cars are largely gone. After all any savvy consumer would have not even inquired about the vehicle if it was priced $3000 too high. At the end of the day – we would like to coach the right person that is being accused and if we can salvage a relationship with you as well that would be ideal. When it comes to pricing again – we strive to be a no hassle – no haggle store, however we can always be flexible as long as the customer is reasonable. Please contact me directly so we can attempt to move forward in the proper spirit. Sam Pakarati General Manager spakarati@worldtoyota.com

Feb 09, 2023 -

SHOCKED! responded

Hello, Thank you for the response. I am not accusing, I am accurately conveying the conversation. Your employee introduced himself as the Sales Manager. His accent is of Middle Eastern descent. After he berated me and then rudely hung up, I did call back and asked to speak to the GM, you, but you were out of town. I then left a message with your Office Manager, Wendy (?). She has not returned my call. When I called to speak to Wendy, your abhorrent Sales Manager answered the phone, he had recognized my phone #, I stated I had no desire to speak with him. My number ends in 7822, you'll see my calls. As far as calling me unreasonable and not being a savvy consumer, you are inaccurate in your assumption. I own multiple homes, acreage of land in North Carolina, three Toyotas, Tundra, FJ and 4 Runner and a Mazda CX9 Grand Touring, all paid off! I'm definitely a well versed consumer. You should also know the woman consumer is far more savvy than the male counterpart. Why? Because we have to deal with Chauvinist men, such as your Sales Manager, that thinks women are "less than". I understand your culture deems a woman as 2nd rate - but I assure you, that belief does not fare well in the USA. You know as well as I, there is always room for movement. The way negotiating works is the buyer offers a $, the seller counter offers a $, and we meet in the middle. It's a unique approach that works extremely well for businesses that are receptive. The longer a vehicle is on the lot, the more play can be had. To summarize, I was interested in purchasing a Highlander from your location. I offered an amount and anticipated a counter offer. What I received was HATE SPEECH and you lost the opportunity to sell a car. Based on World Toyota's substantial negative reviews - you have a long journey ahead of you. Leadership without integrity is like being a captain of a sinking ship AND your dealership is taking on water! FYI, your manager should read the news, as he instructed me to, used car prices are coming down and will continue to do so in the imminent future. Once he learns what I already know, have him celebrate his knowledge with a bottle of Wine!

January 24, 2023

Got a 2023 Toyota Corolla about 3 weeks ago. I got a nail in a tire today, went there trusting they would help me. The gentleman Eric Matson was very king BUT he said the tire can’t be fixed and More

by Érika
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Diaz
Jan 25, 2023 -

World Toyota responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Sam Pakarati General Manager 301.806.0080

September 05, 2022

Bought a “certified” Toyota (2018). 1st oil change I’m told I need 2 tires. Not cover by anything. Really? Went somewhere else to get tires. More

by Dneises
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Used car salesman
Sep 05, 2022 -

World Toyota responded

Thank you for bringing this to my attention. I apologize for what you experienced with your vehicle's tires. I would like an opportunity to fix this and to earn your business, please contact me at spakarati@worldtoyota.com. I look forward to speaking with you. Sam Pakarati General Manager

August 24, 2022

Tried to get a quote to replace spark plugs for a week. No response to chat, email or phone. Made an appointment and they wanted $400 to replace 6 spark plugs. Got it done else where for $250. More

by Bo
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Who ever responds to email/chat
Aug 25, 2022 -

World Toyota responded

Thank you for bringing this to my attention. I apologize for any lack of communication while trying to price service with us. I would like an opportunity to fix this and to earn your business, please contact me at spakarati@worldtoyota.com. I look forward to speaking with you. Sam Pakarati General Manager

Aug 25, 2022 -

Bo responded

Good PR but I’m a twice and done kind of guy and this was twice.

August 03, 2022

Had a car less than 24hrs it did work for me - they where not willing to help not interested in anything but the sale and basically hosed me out of 10 grand to leave with the car that I traded in. I know More

by miked200
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Martin Gonzlez
Aug 05, 2022 -

World Toyota responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Sam Pakarati General Manager spakarati@worldtoyota.com

Aug 12, 2022 -

miked200 responded

I have called now several times and still not received a response.

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