World Toyota

This is my second issue with this service center. This time they lost my wheel lock key. They put very old key after i told about the loss. I don't know if this key would work. When i ask how much new wou time they lost my wheel lock key. They put very old key after i told about the loss. I don't know if this key would work. When i ask how much new would cost they said it cost $45. They should have given me new set of key and nuts after they lost my key. Very unprofessional service. More

Found a RAV4 on FB Marketplace and it was just what I had been looking for and at a good price. I sent a message to World Toyota to confirm the price and got a reply that the price is correct. She sent my in been looking for and at a good price. I sent a message to World Toyota to confirm the price and got a reply that the price is correct. She sent my interest to someone in sales. The next morning I received an email from Clarence Cheung, Sales Manager who said he could help me. I pulled the post up on Marketplace and found they had added over $4,000 to the price. I replied to Clarence asking about this price swap and have never received a reply from Clarence since. BE CAREFUL when dealing with this company that seems to have no ethics or morals. More

I went in for a tire rotation and oil change just to leave and find out they bent my rims. I had no prior issues before bringing it in and I called multiple times to let management and the technicians k leave and find out they bent my rims. I had no prior issues before bringing it in and I called multiple times to let management and the technicians know. My car is drivable after I had to come out of pocket for mew tires since they bent my rims More

We took are car to Toyota so they can look at the gas flap that doesn’t open properly and the plastic piece on the moon roof that feel off. The service guy (Christopher Epps) was horrible. Called us abou flap that doesn’t open properly and the plastic piece on the moon roof that feel off. The service guy (Christopher Epps) was horrible. Called us about a hour later and said that they can’t replicate the gas flap issue and that the plastic piece on the moon roof just needs to be pushed back in. When I went to pick up the car I asked him why did they not take a look at the gas flap because it will require two people to fill up gas at times when it acts up. He basically called me an idiot and didn’t want to help me out. When I drove my car home the plastic piece on the moon roof fell off again and the gas flap started to act out. I had to go in the following day and talk to the manager. DO NOT LET CHRISTOPHER EPPS TOUCH YOUR CAR. More

The financial department of Toyota needs 0 stars. They wont take my payment because i use a debit card. Even though I been paying for 6 months with it. They dont communicate among themselves. Nor let me k wont take my payment because i use a debit card. Even though I been paying for 6 months with it. They dont communicate among themselves. Nor let me know if anyone else makes a payment on the car. Though my name is on everything and not theirs. They always say im late in payment though i have confirmation numbers for each month. They all need to be fired. More

On Tuesday night 5/18 to check to see if they had a Tundra that I wanted to buy still on the lot the guy on the phone said yes it was on the lot but to call when we were on the way to make sure they st Tundra that I wanted to buy still on the lot the guy on the phone said yes it was on the lot but to call when we were on the way to make sure they still had it,so we got up at 5:15am to drive down and get the truck,we called at 9:30am to make sure they still had the truck the lady assured me they did.When we arrived we were greeted by Miguel who pulled the truck up on THEIR dealer web site,he said he would be back with the keys in a moment…10 minutes later he comes back and says,”it sold” I asked him if he was sure,he then went to the manager and they went into his office for 15 minutes(only assuming hoping we would leave)then they both returned only to tell us they sold that truck on April 25,then the manager left.Miguel’s personal cell phone range and he took the call,he started arguing with a hotel about a $100 smoking charge for some room he stayed in…IN FRONT OF US!!!After about 20 minutes the sales manager came back to offer us another truck with 1500 miles on it,at that time we left with a few choice words of their crappy dealership!!!DO NOT BUY A VEHICLE FROM THEIR SHADY LOT!!!!Go to Cherokee County Toyota where they treat you right,funny thing is the sales person isn’t even listed on their site or below🤔 More

WorldToyota presented me with a good offer, but when we decided to change color of vehicle, the whole process became a unfortunate mess, and we could not finish transaction. I tried to continue working wi decided to change color of vehicle, the whole process became a unfortunate mess, and we could not finish transaction. I tried to continue working with them but sales person never respond again. More

Right before my daughter (mid-20's) moved to Atlanta in August 2018 I bought her four new Michelin tires at Costco as a parting gift and made sure her Corolla was in top shape for her long trip. In May of August 2018 I bought her four new Michelin tires at Costco as a parting gift and made sure her Corolla was in top shape for her long trip. In May of 2019, 9 months and about 5,000 miles later she scheduled an appointment at World Toyota for an oil change. They tried really hard to up-sell her four new tires and various other un-needed services including engine air and cabin filters that were less than a year old. They offered to replace a tail light bulb for $65, but she insisted she only wanted an oil change and checked YouTube for how to replace the bulb herself. They apparently were pissed off that she didn't fall for the up-sell scams. They changed her oil and torqued the plastic filter cap on so tight that two other service centers have been unable to remove it even with a special tool. She will have to replace the filter housing or else saw off the plastic cap in order to change the filter. Steer well clear of World Toyota Service. More

Dear Mr/ Ms World Toyota, when I bought my Toyota Tacoma some weeks ago the seller gave me only one key and told me I had to go to the service for another key. I had to drive from home to the service 3 time some weeks ago the seller gave me only one key and told me I had to go to the service for another key. I had to drive from home to the service 3 times because each time they said they don’t have time. The car floor mats were missing and they were been taken out by your people. That’s a kind of stealing. Another issue, is that my car is a certified but despite asking for 160 point check report several times I have not received it yet. Your seller, Bertell Winston promised me to prepare that for me. I am really worry that it is not certified and you do not have this document. I am sick and tired telling the same lie to me. Please have little bit respect and provide me with this paper, otherwise I will claim to the relevant authorities. Thanks for understanding and prompt action. More

I can’t give them zero star.The worst dealership in the city. They are not honest with the customers. I had an agreement with Mohammad Hasan, the manager, and Bertell Winston on the price with dealer manag city. They are not honest with the customers. I had an agreement with Mohammad Hasan, the manager, and Bertell Winston on the price with dealer manager then they charged me 900$ for documents fee without informing me. That is a fraud. Never trust that the car are certified that is a lie. The pressure light is on and when I checked the pressure I realized it’s not because of pressure but it is due to faulty pressure sensor, they did not mentioned and did not put on the report. Avoid buying anything from this fake dealer. More