World Toyota

On Dec 26 2020 I arrived at world toyota at 4:15pm. I had an appointment for 4:30pm. I rushed from work to get an oil change. When I arrived a representative told me to wait in the car. I waited for 25min. T an appointment for 4:30pm. I rushed from work to get an oil change. When I arrived a representative told me to wait in the car. I waited for 25min. Then another representative came to me. I told him I had an appointment at 4:30 and he told me we are about to close come back at 10am tomorrow. I am shocked that this dealer clearly cared less about my time. I didn't appreciate waiting that long and not getting service. I have visited this dealer a few times prior and had no complaints. Please fix this issue and only schedule appointments you can actually take. My time and gas thanks you in advance. More

Probably one of the worst examples of a fraudulent dealership service center. I was new to Atlanta and looking for a new center to call home. Came in to have a starter replaced for a Corolla. The quot dealership service center. I was new to Atlanta and looking for a new center to call home. Came in to have a starter replaced for a Corolla. The quote they printed out was around $4000. Thats $2k for the OEM starter they sell on their website for $150 and another $2000 for labor. That's not a typo. Thats what they wanted for 6 hours booked. (Ya 6 hours for a starter replacement, lol ) After my initial xxx, they said they'd give me a deal for $2000 if I had it done then. Who knows how many people have been scammed here. Avoid. More

BEWARE...They are liars and have very very poor BEWARE...They are liars and have very very poor customer service. ALL VETERANS BEWARE THEY DO NOT CARE FOR OUR BUSINESS. TWO MONTHS AND STILL NO TAG BEWARE...They are liars and have very very poor customer service. ALL VETERANS BEWARE THEY DO NOT CARE FOR OUR BUSINESS. TWO MONTHS AND STILL NO TAGS. THEY DELIVERED MY TRUCK FROM THE FACTORY AND WAS DAMAGES AFTER BEING PREP TO GIVE TO ME AND WITHOUT THE OPTION I REALLY WANTED WHICH WAS A TRD PRO TUNDRA LIMITED 4X4 . MY SALESPERSON JARREL JOYE ACTED LIKE HE DIDN'T KNOW WHAT I TEST DROVE UNTIL I SHOWED HIM PROVE FROM THE PICS I TOOK TO SHOW FRIENDS AND FAMILY ON WHAT THEY THOUGHT ABOUT THE TRUCK. HE WAS FUNNY ACTING WHEN THE TRUCK ARRIVED AND DIDN'T HELP ME ANY FURTHER BUT WAS PASSED OFF TO ANOTHER SALESPERSON WHEN HE KNEW HE HAD MESSED UP ON THE ORDERING OF THE TRUCK OR MISLEADING ME..... HE FIGURED OR WAS HOPING I DIDN'T CATCH THE ERROR. BESIDES THAT MY STEERING WHEEL WAS TORN AND THE RUNNING BOARD SCRATCHED DO TO THE WINDOW TINTER OR THERE DETAILER AND THEY WILL NOT OWN UP TO IT OR FIX THE DAMAGES AND THIS WAS NOTED THE SAME DAY. I CONTACTED GENERAL MANAGER AND HE DOES NOTHING TO RESOLVE THE MATTER BY THE WAY TO SATISFY THE CUSTOMER. I AM A DISABLED VET AND THEY HAVE HANDLED MY TAG AND TITLE WORK LIKE AMATEURS. ITS BEEN 2 MONTHS AND MY TAGS AND MY TITLE IS STILL NOT PROCESSED. SO VETERANS BEWARE DO NOT DO BUSINESS WITH THIS DEALERSHIP BASE ON LYING AND THERE INABILITY TO DO A SIMPLE MV-30 FORM FOR DISABLED VETS EXEMPTION. THEY HAVE HAD MY PAPERWORK 4 TIMES SENT TO MY DMV FOR PROCESSING WHICH I PAID FOR AND IT HAS BEEN REJECTED AND SENT BACK FOR NOT FILLING IT OUT PROPERLY. THIS IS THERE JOB IN THERE TAG AND TITLE DEPARTMENT AND I HAD TO CALL MULTIPLE TIMES TO SEE WHY IT WAS GETTING REJECTED WHEN THEY COULD OF DID IT. ONCE AGAIN LYING SAYING THAT THEY SEND IT OVERNIGHT FEDEX WITH RETURN FEDEX OVERNIGHT AND HEARING FROM WORLD TOYOTA TAG PERSON THAT MY DMV MAILS IT BACK REGULAR MAIL PROLONGING PROCESSING. SO THEY LET MY TEMP TAGS EXPIRE SEPTEMBER 14TH SO NOW I CANT LEGALLY DRIVE MY VEHICLE. IT IS NOW OCTOBER 11TH AND NO TAG AND I CAN'T OPERATE MY VEHICLE ON THE ROAD. THEY ARE NOT WILLING TO SUPPLY ME WITH A CURIOSITY VEHICLE OR RENTAL FOR MY TROUBLES. WHAT KIND OF CUSTOMERS IS THIS!!! THIS IS MY WORST NIGHMARE, FOR I AM A DISABLED VET AND I HAVE DOCTORS APPOINTMENT TO ATTEND. THEY ARE RUDE AND UNRESPONSIVE WHEN YOU CALL THEM OUT. I WILL NEVER EVER DEAL WITH WORLD TOYOTA AGAIN. SO ONCE AGAIN MY FELLOW VETS LETS STAND TOGETHER AND DON'T patronize this dealership until they do right by me. And this goes for others as well that spend there hard earned money. More

Before signing the official bill of sale, make sure that the numbers for each line item agree with those negotiated earlier with the sales representative. World Toyota juggled some of the numbers on the of the numbers for each line item agree with those negotiated earlier with the sales representative. World Toyota juggled some of the numbers on the official bill of sale to give themselves $500 more on the sale. Shame on them for what they did. Shame on me for the carelessness that allowed them to do it. More

I gave this Toyota dealership 5 stars because my experience with the service department was excellent! They were prompt, friendly and knowledgeable in when to bring back my car for the next checkups experience with the service department was excellent! They were prompt, friendly and knowledgeable in when to bring back my car for the next checkups. Even though I had an appointment, wait time was little to none. I would recommended this Toyota location to anyone needing fast, friendly and affordable service. More

On Friday 6/19/2020 I called World Toyota on Peachtree Ind. In Atlanta to schedule appt for an Oil Change only. I arrive at 12:30 and s/w Amanda Stroud. After waiting 3 hrs. Amanda and the Manager inf Ind. In Atlanta to schedule appt for an Oil Change only. I arrive at 12:30 and s/w Amanda Stroud. After waiting 3 hrs. Amanda and the Manager informed me I needed to replace the front passenger front Caliper bleed system because the caliper sticking seized. They insisted it had to be done before all my tires could be replaced back on my vehicle. I asked them why did they inspect my car when I requested an Oil Change only. They stated their policy is to inspect all cars that comes in their service center. They lied and said I requested the inspection when I arrived to the shop. Which is a bull face lie. The part was $495.98 for the Caliper and my total bill would have been way over $600.00+. The oil change was $39.99. I didn't have any money to pay for the additional work because it wasn't in my budget. I'm disable and on an fixed income. They demanded I needed to repair the vehicle immediately because if I left the service.center they wouldn't be responsible for the mechanic breakdown once I got on the expressway. They suggested I used TAB/Sunbit, Inc. Finance Co. which I had no choice. I'm a very unhappy dissatisfied customer. I Purchased my car from World Toyota 1/3/2003 and have only 153837 miles on the car, but I will never use them again because they are crooks, liars, dishonest can't be trusted. I am filling a complaint as well with the Better Business bureau , Attorney General and Dale Russell the I-Team. This dealer is ripping customers off and females are being taken advantage of. I feel so violate because the transaction was fraudulent simply wrong. Again, I only requested an OIL CHANGE ONLY. If I wanted them to inspect my vehicle I would have requested them to do so. I give them a -0- for poor customer service, unlawful act and robbery. More

Salesman I worked with was great and helpful. Financing man kept insinuated that "daddy" was paying for my car (not the case at all). Rude. man kept insinuated that "daddy" was paying for my car (not the case at all). Rude. More

Service provider, Andrew Yi, damaged my car...There was a big white scratch on the rear driver side of my car after service...At that time Andrew acknowledged it was not there and tried to buff it out.... a big white scratch on the rear driver side of my car after service...At that time Andrew acknowledged it was not there and tried to buff it out.... Fast forward....After speaking with management they disputing and now Andrew saying he don't remember when he tried to buff it out! FRAUDULENT EMPLOYEES AND MANAGERS More

Great dealership and great great advisors as Erick matson my man I love him he’s very great profesional man am excellent man and very kind always taken care of me and all customer he got keep it like that br my man I love him he’s very great profesional man am excellent man and very kind always taken care of me and all customer he got keep it like that brother you’re excellent More