World Toyota

‼️Umbrageous TIRE WARRANTY PRACTICES‼️Contacted John ‼️Umbrageous TIRE WARRANTY PRACTICES‼️ Contacted John Pitera (service manager) at 1:21 pm yesterday after receiving DEPLORABLE service from WORLD T ‼️Umbrageous TIRE WARRANTY PRACTICES‼️ Contacted John Pitera (service manager) at 1:21 pm yesterday after receiving DEPLORABLE service from WORLD Toyota & Eric in their service department. We were initially told about having to pay ANYTHING if we had to had an under warranty tire replaced!!! First, Mr. Pitera is rude. I asked him how he was doing & the man cut straight to the chase... My husband purchased 4 new tires on 3.25.2020 only for 1 of the tires to blow out on us today. I’m sure you’re aware that there’s a pandemic currently taking place unless you live under a rock at World Toyota. We haven’t been driving much other than to take me to dialysis 3x a week & physical therapy 3 times a week for my torn Achilles heel..... I contacted Eric to see if they could waive the labor fee that my husband was told we’d have to pay. When the tires were purchased in Mar. 2020... WE WERE NOT TOLD OF ANY LABOR/TAXES that would have to be paid if you had a tire issue with the tires they are selling. THIS is why requested that it be waived. Eric assumed because I questioned their practice that I was frustrated when simply, I wanted to know how a brand new “most popular sold tire brand” (Eric’s eloquent words... not mine, could have a blow out when the tire was NEW.... ...the car hasn’t been moving too much because the entire universe is in the middle of a pandemic. When I called Pitera he couldn’t tell me what’s considered defective with a tire purchased form them & he couldn’t tell me the date in which the tire was manufactured. Toyota has the tire & I am waiting to hear back from him in regards to the manufacture date. Pitera not only was lackadaisical, but so was Chris. When I initially questioned their practices, I requested his supervisor info as I wanted to call. Read for yourself my text convo AND know this: IF YOU PURCHASE A TIRE FROM WORLD TOYOTA & YOU HAVE AN ISSUE WITH TIRE.. i.e. blow out like we had... YOU WILL PAY A LABOR FEE + TAXES TO INSTALL A DEFECTIVE TIRE THAT THEY SOLD YOU. Shady!!!! If World Toyota sells you a DEFECTIVE tire that blows out a little over 2 months after purchasing it, you will pay labor + taxes for a tire that wouldn’t NEED to be replaced IF it had NOT blown out. If we’d had the tire longer I’d be ok, but 2 months???? Seems shady to me. We are in the middle of a pandemic & WORLD TOYOTA is squeezing all they can out of struggling customers. It’s pathetic. This is not the 1st issue I’ve had with this dealership as I’ve had an oil change in the past done where there was NOT any oil put into my car. I found out when I went to another dealership ...they showed us the empty oil. You would think amid COVID-19 Pitera would be more friendly. Aren’t we all dealing with a lot more? More

I purchased the vehicle fully in cash over a year ago from World Toyota. Everyone that I spoke to over the phone knew that I would be paying cash however my credit was ran without knowledge to me. As a f from World Toyota. Everyone that I spoke to over the phone knew that I would be paying cash however my credit was ran without knowledge to me. As a first time car buyer and the biggest purchase of my life I was excited but disappointed to find out this happen behind my back. As I go to purchase a home this year and as I clean things off my credit to see world Toyota really disappointed me to this day. Do not purchase from them, terrible customer service. More

Dishonest and lack of customer service from the start! Purchased 2018 Rav4 Dec. of 2018. Sales representative expressed remote start would be on my vehicle and was an additional feature that wouldn't be an Purchased 2018 Rav4 Dec. of 2018. Sales representative expressed remote start would be on my vehicle and was an additional feature that wouldn't be an issue. The color I wanted was at another dealership so I would pick it up a day or two later. 1. the remote start was not added and I had to return to the dealership after the sale representative expressed he was refused calls and text. Via text he expressed he was "too busy to help me" and and wouldn't honor the original agreement. I had to contact the manager. At that point, an appointment was scheduled for the install. 2. Turns out a factory remote kit was not added but instead they added a cheaper third party remote start which voids my cars warranty without my knowledge. After having my car repainted due to an accident, the battery was unplugged and reconnected (standard practice). At that point the keys stopped working, the door locks stopped working, the radio has stopped working, and my dash has a warning stating the hood is open when it's not. 3. Lots of finger pointing between two toyota dealerships and 3 weeks of not having a car. They issues are not fixed and no one from World of Toyota is returning my calls. 4. When I contacted Corporate they filed a complaints and expressed that World would contact me by end of day. That hasn't happened. I called Corporate again. Corporate said there was nothing they could do because of the third party install by World of Toyota. In order for them to help, Id have to return the vehicle to "factory status". That has been done and the third party remote start removed by World of Toyota. After a lot of run around. World of Toyota has been zero help and claims they can not figure out why my car is stating the hood is open. This model of Rav4 supposedly doesn't have a hood sensor. Its under warranty and only has 20,000 miles on it. I've filed 3 corporate complaints and yet to have a call returned. Corporate says there is nothing they can do but keep calling World because it's their responsibility since they did the 3rd party install. World isn't standing by their vehicle or the service. No help at all. I've even called the general manager and I'm still waiting for a call back. . . . . THIS HAS BEEN A NIGHT MARE AND NEEDS TO BE RESOLVED!!! More

DISHONEST SALESMAN . I purchased a new vehicle from World Toyota in December. On the day I purchased the vehicle, after signing all the paper works and paid for the . I purchased a new vehicle from World Toyota in December. On the day I purchased the vehicle, after signing all the paper works and paid for the vehicle, Mr. Eric Palmer (the salesman) told me he cannot open the key machine to get the second key. So I left the dealership with only one key. The next day I went back to World Toyota and met Mr. Palmer again. The key machine was already opened and someone was working on it. I saw there were keys in it. I asked Mr. Palmer to get my key; he said he cannot just get my key until the key machine is fixed, even though the machine was already opened. Mr. Palmer promised he will get my second key to me. So I left the dealership without the second key or the Key Number Plate again. After several days later without receiving my second key and Key Number Plate or hearing from Mr. Palmer, I contacted him. He then told me he could not find the second key. He said I have to bring the vehicle back to the dealership and he will make a brand new key for me. So I have to lose more time from work again and drive to the other side of town which I normally don't need to go. For all the troubles and inconveniences he caused me, Mr. Palmer agreed he will give me a trunk liner for my new vehicle. The trunk liner/cargo tray sells for about $53-$60 online. The morning I arrived to get the key made Mr. Palmer told me he will go look for the trunk liner he had promised me. Later on while I was waiting Mr. Palmer came back and said he found the trunk liner and he will give it to me. While the locksmith was making the key I asked Mr. Palmer about the Key Number Plate which I did not received. Mr. Palmer said he will order it from Toyota and he will forward it to me when he receives it. After the key was made I asked Mr. Palmer where is the trunk liner he promised me. Again he said he will give it to me. I asked him when will he give it to me. He then said he cannot just give me the trunk liner because his manager is here. Mr. Palmer said he gives me his words that he will send it to me. I realized then he's been lying all this time; pretending to go look for the trunk liner and telling me several times he will give it to me. As for the brand new key he promised me, it's not new. The metal mechanical key was cut new, but the programmable key fob is used. It was not apparent at first, but after I got home and closely examined it, it is a used key fob. I purchased a brand new vehicle that should come with two brand new keys/key fobs and a Key Number Plate. The Key Number Plate Mr. Palmer told me he will order from Toyota and forwarded to me was also a lie. It has been almost two months since I purchased the vehicle and I haven't received the Key Number Plate. He never send me the trunk liner either. Of course I already knew he wouldn't. I was already at the dealership and he would not give it to me why would he send it and have to pay shipping fee. Despite lost time from work and the inconveniences I went through, I gave Mr. Palmer several opportunities to make things right. But instead of doing the right things he repeatedly lied. More

My maintenance light came on so I went to world Toyota and service adviser Criston was. Nice give me info on what going on I had spark plugs and brake fluid and Hybrid system flush coolant work and service adviser Criston was. Nice give me info on what going on I had spark plugs and brake fluid and Hybrid system flush coolant work done it drives good now they d More