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World Toyota
Atlanta, GA
1,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 09, 2016
Finally! Some real customer service! After a horrible service experience at another Toyota dealer in Sandy Springs and an escalation of the problem to Toyota Corporate, I landed at World After a horrible service experience at another Toyota dealer in Sandy Springs and an escalation of the problem to Toyota Corporate, I landed at World Toyota. A noise issue that the previous dealer was unable to resolve after three attempts during which they had my car on-site for well over 3 weeks in total, World Toyota seems to have fixed. Service Manager, David Ray, and Service Advisor, Minh Tang, were fantastic. Minh kept me informed at every step, was very professional and actually treated me like a customer and not an inconvenience. If this is the service level I can expect, I'll be back even though it's not the best location for me! More
by lbs
Employees Worked With
David Ray, Minh Tang
September 05, 2016
Buying my first car by myself From the time I got out of my car and walked to the dealership I was met by Mariam Davis I told her what kind of car I wanted and the price I wanted t From the time I got out of my car and walked to the dealership I was met by Mariam Davis I told her what kind of car I wanted and the price I wanted to pay thats all I had to do she took it from there. I got the car and the price I wanted it was that easy. I would highly recommend you go to World Toyota in Atlanta Ga and ask for Mariam Davis she will do all the work for you you don't have to do anything but pick out your car and test drive it that's all she is good at what she do trust me. More
by Sandra
Employees Worked With
Mariam Davis
August 06, 2016
Mariam Davis is fantastic My partner and I came in to purchase a new car and ended up leaving in just the right one thanks to Mariam. She's gone above and beyond to make sure t My partner and I came in to purchase a new car and ended up leaving in just the right one thanks to Mariam. She's gone above and beyond to make sure that we're satisfied with our car. More
by Jatlanta88
Employees Worked With
Mariam Davis
July 26, 2016
Sent to Collections because World hasn't paid Hertz I'm receiving threatening letters from Hertz Collections because World hasn't paid their on-site partner Hertz for my supposedly free loaner. I left I'm receiving threatening letters from Hertz Collections because World hasn't paid their on-site partner Hertz for my supposedly free loaner. I left several messages with my service manager Andrew Yi with no return call. I also left several messages with the GM Mark Carpozza with no return call. I finally reached David Ray and he was very nice and shared that there was a glitch in payment resulting in hundreds of these nonpayment issues going out to customers. He confirmed that payment has been made and that I can disregard this notice. Unfortunately, my credit is at risk now because who knows if Hertz will clear my name with collections. I don't believe that Mark is fully engaged resulting in the lack of quality control witness over the last 6 months. Now the burden is on me to ensure Hertz clears my name from this fiasco. Very unfortunate! More
by Seminole21
Employees Worked With
Andrew Yi, Mark Carpozza, and David Ray
July 09, 2016
GREAT experience! A few weeks ago, I was rear-ended at a stoplight and my car was totaled. For weeks, I went through so much turmoil trying to replace my vehicle. I wen A few weeks ago, I was rear-ended at a stoplight and my car was totaled. For weeks, I went through so much turmoil trying to replace my vehicle. I went in to World Toyota last week and worked with Mariam Davis (my sales associate) and Milton (the sales manager). I explained my situation, my budget, and what I wanted out of my next car (car type, payment amount, mileage, etc). They helped me to replace my car with the same car, only years newer AND with all the bells and whistles that my previous car didn't have. On top of that, they got my payment right around the payment amount right around the amount I had requested. Mikael in the financing department was also very helpful and personable! All in all, I had a great experience and have already recommended 4 other people to this dealership! Thank you so much, World Toyota and good luck to all of you out there searching for your next car! :) -Brandi O. More
by Brandi O.
Employees Worked With
Mariam Davis, Milton (sales manager), Mikael Oliver
June 26, 2016
Satisfied Customer I had a fine experience purchasing a 2016 Tacoma from World Toyota. I bought a truck with a higher trim package than I planned on, but World Toyota o I had a fine experience purchasing a 2016 Tacoma from World Toyota. I bought a truck with a higher trim package than I planned on, but World Toyota offered me a solid deal. They lowballed me on my trade in, but when I showed them what another dealership offered in writing that was 2k more, they matched it no questions asked. As with any dealership they try to make you think you're getting "an incredible deal" but I'm certain they get theirs as well. Overall I think I got a "good" deal and it was an easy process. Color me satisfied. More
by New Tacoma Owner
Employees Worked With
Jonathan/Jenkins
May 30, 2016
Very pleased I am very pleased with my experience shopping for 3-year old Avalon at World Toyota. I found a very good priced mint condition Avalon on their Webs I am very pleased with my experience shopping for 3-year old Avalon at World Toyota. I found a very good priced mint condition Avalon on their Website – it was the best deal in 100 mile radius from where I live. I called in and it was still available and started working with Keyona Mays on closing the deal. She was very helpful, knowledgeable, polite, and responsive. I wanted to finance the car through my bank. Keyona provided great assistance and response, and I was able to get all the paperwork done in half a day. I did have to negotiate the price because the invoice had several fees that were not advertised on the Website. Keyona offered me a fair discount to bring the price down. Next day, I drove 100 miles to see and inspect the car for the first time. I did not quite like the white color of the car. It was pearl white (not pure white). And it did not have backup camera that I really wanted. After talking to Keyona about it, she was able to get me a free installation of backup camera and free window tint in order to earn my business. Very impressive effort! The color of the Avalon was the deal breaker for me. Even though I did not end up buying the car, I left with the feeling that World Toyota will go an extra mile to keep my business. More
by Sergey C
Employees Worked With
Keyona Mays
May 23, 2016
Fail promise I was told by the service manager to bring my car in at 6am to drop it off and someone will take me back to wherever I need to in around 10 miles radi I was told by the service manager to bring my car in at 6am to drop it off and someone will take me back to wherever I need to in around 10 miles radius. I came in at 6 o'clock this morning and the service guy had no idea what I came for because they didn't put the details in the appointment that I made with them when I came in 2days ago for the maintenance service. He then told me I have to wait until 7am because that's when the shuttle driver comes. I drove my car back to work without the service being done and was late for work. More
by AlexN
Employees Worked With
David Fazio
May 08, 2016
Great Experience Jonathan Burnett was very knowledgeable and provided a great experience. Jonathan listened to our needs and took the time to show us a variety of type Jonathan Burnett was very knowledgeable and provided a great experience. Jonathan listened to our needs and took the time to show us a variety of types/brands. George Ofori was friendly and made the financing process pleasant. Both Jonathan and George helped to work on the price to best meet our budget needs. Thank you! More
by Laurie
Employees Worked With
Jonathan Burnett, George Ofori
May 04, 2016
unqualified technicians Horrible experience over the last year. My 2011 Toyota Highlander has had a visor that is broken, a window regulator that bent all on its own, and a Horrible experience over the last year. My 2011 Toyota Highlander has had a visor that is broken, a window regulator that bent all on its own, and a broken automatic hatch arm. All of these things have gone wrong over the past year. Took the car in to World Toyota to fix and I was a year over my warranty so they wouldn't replace any of the manufacturer defaults. Gave me estimates and I chose to only replace the window regulator at the time because of cost. I just recently brought my car back to the dealership to have the back automatic hatch fixed and after 3 hours they are now saying that it's going to cost more than double what was quoted a year ago and that their service center cannot fix it but instead I will have to take it to the Collision Center to repair. Frustrated by the lack of knowledge by the technicians which in turn wastes my time and money. More
by mamagrace
Employees Worked With
Minh Tang (Service Manager), S. Hernandez (Technician), Chris Epps (Service Manager), Arden Witter (Technician)
