World Toyota

Very pleased I am very pleased with my experience shopping for 3-year old Avalon at World Toyota. I found a very good priced mint condition Avalon on their Webs I am very pleased with my experience shopping for 3-year old Avalon at World Toyota. I found a very good priced mint condition Avalon on their Website – it was the best deal in 100 mile radius from where I live. I called in and it was still available and started working with Keyona Mays on closing the deal. She was very helpful, knowledgeable, polite, and responsive. I wanted to finance the car through my bank. Keyona provided great assistance and response, and I was able to get all the paperwork done in half a day. I did have to negotiate the price because the invoice had several fees that were not advertised on the Website. Keyona offered me a fair discount to bring the price down. Next day, I drove 100 miles to see and inspect the car for the first time. I did not quite like the white color of the car. It was pearl white (not pure white). And it did not have backup camera that I really wanted. After talking to Keyona about it, she was able to get me a free installation of backup camera and free window tint in order to earn my business. Very impressive effort! The color of the Avalon was the deal breaker for me. Even though I did not end up buying the car, I left with the feeling that World Toyota will go an extra mile to keep my business. More

Fail promise I was told by the service manager to bring my car in at 6am to drop it off and someone will take me back to wherever I need to in around 10 miles radi I was told by the service manager to bring my car in at 6am to drop it off and someone will take me back to wherever I need to in around 10 miles radius. I came in at 6 o'clock this morning and the service guy had no idea what I came for because they didn't put the details in the appointment that I made with them when I came in 2days ago for the maintenance service. He then told me I have to wait until 7am because that's when the shuttle driver comes. I drove my car back to work without the service being done and was late for work. More

Great Experience Jonathan Burnett was very knowledgeable and provided a great experience. Jonathan listened to our needs and took the time to show us a variety of type Jonathan Burnett was very knowledgeable and provided a great experience. Jonathan listened to our needs and took the time to show us a variety of types/brands. George Ofori was friendly and made the financing process pleasant. Both Jonathan and George helped to work on the price to best meet our budget needs. Thank you! More

unqualified technicians Horrible experience over the last year. My 2011 Toyota Highlander has had a visor that is broken, a window regulator that bent all on its own, and a Horrible experience over the last year. My 2011 Toyota Highlander has had a visor that is broken, a window regulator that bent all on its own, and a broken automatic hatch arm. All of these things have gone wrong over the past year. Took the car in to World Toyota to fix and I was a year over my warranty so they wouldn't replace any of the manufacturer defaults. Gave me estimates and I chose to only replace the window regulator at the time because of cost. I just recently brought my car back to the dealership to have the back automatic hatch fixed and after 3 hours they are now saying that it's going to cost more than double what was quoted a year ago and that their service center cannot fix it but instead I will have to take it to the Collision Center to repair. Frustrated by the lack of knowledge by the technicians which in turn wastes my time and money. More

Worst experience My car battery died Sunday and Monday morning I made an appointment for a battery change for 12.30pm...hoping that I could get out quicker. I went to My car battery died Sunday and Monday morning I made an appointment for a battery change for 12.30pm...hoping that I could get out quicker. I went to the world Toyota service station on peachtree industrial Blvd 20 min before my appt time. When I entered they asked me with who I had an appointment with..so on ...showed the confirmation email..they said the service adviser that I had appt with was not there and someone will take care of me. A gentlemen came to me introduced himself to be Don(Donald B) And told that the battery change will take about an hour. I told him that I need to pick up my son and if it could be done any sooner that would be great. He said it may take little longer and he will try and asked me to wait in the waiting area. It's about 2.00pm and no body came to me. So I went to Don who was busy checking his text messages on the phone. I asked him about the status of the car and he said it will be out in few min. I went in again and asked if there were any recommendations on the car and he showed a screen with all the recommendations for my car and started reading to me things that were already done on my previous visit in August 2015(I had a long wait that time as well). And he asked me "mam do you need to be somewhere or need a ride"? At this point my patience was completely gone and I told him that I have been waiting for 2hrs and I told him that need to pickup my son and he never came to give an update on my car. I went and stood right outside where they park the cars to be picked up. 10 min later he comes out and asked if my car was sienna and if the car was under the name Hussain?. It's more than 2.20 min that I have been waiting by that time and he had no clue whose/what car he was working or acted like he didn't ... He said he looking for my car and will be an other 20 min. I told him it will be 3 hrs from the time I came in!!!! He goes back in and brings the ticket he created at 12.28pm and argued about the time I came. I told him that I came at 12.10 pm and he made the ticket at -12.28p..if he wants to check the camera. He paid for the service and asked him about the recommendation print out for the car for this visit. He just printed the whole history for the car and gave it to me.( the Check out time was 2.47pm).. No body bothered to even apologize .. I stood whole 30 to 40 min outside in the aisle where they bring cars after its ready.At this point there were few other techs who found the car and brought it..one of them said I don't know what was wrong but this car was done long time ago!!! I never experienced such a thing before. I called up the service center to speak to the manager (David F) They said he was busy so I left my number with them to have him call me back... GUess what it's 24 hrs now ..no body called back. WORST service I ever got. More

Service Director (Calvin Piper) Poor Customer Service Brought my truck in for oil change, recall notice, and to diagnose engine light. I was told the engine light was a result of a failed emissions pump Brought my truck in for oil change, recall notice, and to diagnose engine light. I was told the engine light was a result of a failed emissions pump and it was covered under an extended warranty. After jumping through many hoops to get back to the office, I get a call back from my service manager stating the service director said I needed to replace the charcoal canister at a cost of $1300 and if that didn't fix the problem, then they would replace the pump (bait and switch). Calvin Piper said it was corporate policy. I filed a complaint with corporate and received a return call within 24 hrs. I was told that the information I received from World was incorrect and that there was no requirement to replace the charcoal canister first. I was supposed to get a callback with 2days from the local customer service rep, but did not. Called back to corperate and they going to reach back out to the local representative. I'm most disappointed in the treatment from Calvin Piper as he is the service director at World. He never apologized for my inconvenience and his team did not give me a receipt showing that my oil change was done or that my recall was completed. Also, no written explanation of the current situation with my truck. With all the work I have had done at their shop I would I would get VIP treatment. However, most of the high dollar work was through their collision department. Hope they get this resolved or I be looking elsewhere moving forward. More