World Toyota

Service associates are knowledgeable and try to look out for you. They listen to your concerns and give you honest opinions regarding diagnostics and repairs. for you. They listen to your concerns and give you honest opinions regarding diagnostics and repairs. More

It was very clean and the chairs are wonderful. The televisions are big enough. The chairs are Very spacious. They did not get a five star because the lounge is too far, for me from the showroom. I The televisions are big enough. The chairs are Very spacious. They did not get a five star because the lounge is too far, for me from the showroom. It is a rainy day today and I would have had to walk in the rain to go to the showroom. Other than that the location was good. More

The service specialist was helpful. She even allowed me to borrow her phone charger. I found the car with tire pressure light on by the time I got home. The wipers fluid was also not She even allowed me to borrow her phone charger. I found the car with tire pressure light on by the time I got home. The wipers fluid was also not topped up. The tech inspected everything else and suggested required maintenance. Coffee at the waiting area was good. More

Service manager was very helpful and attentive. He checked for any recalls and warranty plan benefits. He checked for any recalls and warranty plan benefits. More

Rahel is an EXCELLENT Service Advisor. She’s always looking out to do her best. I Truist her. She will not sell me work I do not need. She’s always looking out to do her best. I Truist her. She will not sell me work I do not need. More

I recently purchased a preowned car for my daughter. Diego was very helpful and is joy to work with. I have never had such a quick pain free car buying experience! Diego was very helpful and is joy to work with. I have never had such a quick pain free car buying experience! More

Visiting Toyota Dealer ship I get reliable , proffetional services.Philip is always proffetional Toyota dealer eployee.Thank You! services.Philip is always proffetional Toyota dealer eployee.Thank You! More

Horrible customer service, this was my second time going to the peachtree location for a super small maintenance checkup and oil change. In both of my experiences at that specific location, I’ve experienced to the peachtree location for a super small maintenance checkup and oil change. In both of my experiences at that specific location, I’ve experienced the absolute worst customer service from 2 different advisors. The last advisor I saw, Destiny, was completely rude and condescending towards me for no apparent reason and insulted my intelligence. I don’t appreciate that especially when I am a paying, loyal, customer of Toyota purchasing over 10-15 cars as well as servicing with y’all over the last 2 decades in ~5 different states in the US. I recently purchased a Camry and a Rav 4 from the Toyota in Gwinnett/Stone Mountain and the customer service was absolutely great and exceptional. Even if my Toyota broke down next door to this location and would require their service, with no hesitation or even the slightest thought, I’D decline. Their service reps need a whole new training program on customer service and need to be reviewed based on performance. I feel horrible for the elders that have no choice or help but to deal with incompetent employees who simply do not like the job that they signed up for. Definitely do not recommend, at least until they have a reorg and lay off the entire team (first line of defense) that essentially is the face and initial representation of ENTIRE BRAND/COMPANY. Especially considering this location being great for business, they definitely need to turn things around for the better. More

Friendly,reliable and knowledgeable in the business of keeping the vehicle performing at its best for the customers at affordable price. keeping the vehicle performing at its best for the customers at affordable price. More

Staff were welcoming, helpful and professional! Service was completed in time frame quoted. Continuously updated during service on vehicle. Great service. Service was completed in time frame quoted. Continuously updated during service on vehicle. Great service. More